Feature Requests

I'm an Admin of Business plan. I can't reset a member password, I can't reset 2FA method. The only 2 options I have is: resend invitation cancel invite. This is ridiculous. Why admins have so few options to manage user's accounts?... An admin should have rights to: reset password reset 2FA remove 2FA change user email change user name

Feedback: Misleading UI in Sharing & Permissions Dialog Caused Unintended Billing for 6 Paid Seats (~$1,500 USD) Summary: When inviting users via the "Sharing & Permissions" dialog on a List, the "Default permission: View only" setting does not invite users as "Limited Member View Only" (a free role). Instead, it invites them as "Limited Members" (a paid role) with View Only permissions scoped to that specific List. There is no warning that this action will add paid seats and trigger billing. This distinction is not made clear anywhere in the dialog, and even ClickUp's own AI assistant (Brain) was unable to correctly distinguish between the two, giving the user incorrect guidance twice. Timeline of Events: User's goal: Invite 6 colleagues to view project data in a ClickUp Space without incurring additional charges, using the "Limited Member View Only" (free) role. Brain's initial guidance (incorrect): ClickUp Brain advised the user to right-click a List, open the "Sharing & Permissions" dialog, and invite users with "View Only" permission. Brain stated this would result in free, view-only access. User followed the guidance: The user opened the "Share this List" dialog on "All Task List 01," set "Default permission" to "View only," and invited 6 people. Result: All 6 users were registered as "Limited Members" (paid role), not "Limited Members View Only" (free role). The user's credit card was charged approximately $1,500 USD (6 paid seats) with no confirmation prompt or billing warning before the charge. Brain's second response (also partially incorrect): When the user reported the issue, Brain apologized and suggested changing each user's permission to "View Only" in the People settings, claiming this would convert them back to the free "Limited Member View Only" role. The user correctly identified that this advice was also likely wrong: the "View Only" permission in the sharing dialog controls location-level access, not the workspace-level user role. User's own analysis (correct): The user pointed out that "Permission: View Only" in the Sharing & Permissions dialog sets the access level for that specific location only. It does not determine or change the user's workspace role. To be invited as "Limited Member View Only" (free), the role must be explicitly selected elsewhere, likely in the People/Manage People settings, not through the sharing dialog. Core Issues: No distinction in the UI: The "Share this List" dialog offers a "View only" permission option but does not indicate that this is a location-scoped permission, not a role assignment. There is no mention of "Limited Member" vs. "Limited Member View Only" anywhere in this dialog. No billing warning: Inviting users through this dialog silently adds paid "Limited Member" seats. There is no confirmation step, no cost estimate, and no notice that the user's payment method will be charged. Even ClickUp Brain was confused: ClickUp's own AI assistant could not correctly distinguish between the "View Only" permission level (location-scoped) and the "Limited Member View Only" user role (workspace-scoped, free). Brain gave incorrect guidance twice, demonstrating that the naming and UX are genuinely confusing, not just to new users, but to the AI trained on ClickUp's own documentation. Recommendations: Add a billing confirmation step when inviting users through Sharing & Permissions that would result in new paid seats. Display the cost before the invitation is sent. Clarify role vs. permission in the sharing dialog. Either allow explicit role selection (Limited Member vs. Limited Member View Only) in the dialog, or display a clear label showing which role the invited user will receive. Rename or differentiate more clearly between "View Only" as a permission level and "Limited Member View Only" as a user role. The current naming is a trap. Update Brain's training data to accurately reflect the distinction between location-level permissions and workspace-level user roles, so the AI does not repeat this mistake. User context: New ClickUp customer (approximately 1 week), university research infrastructure manager (Osaka University, EPOCH project), migrating from Zoho. This experience has significantly undermined trust in both the platform's billing transparency and the AI assistant's reliability.

Hello! I'm a system administrator for a company with 120 employees, and I'm hoping to make a feature request. I would really appreciate it if we could have more control over custom permissions for each individual, and the ability to create permissions based on more options. Specifically, I'd like to set permissions for things like creating or copying a list, moving tasks to certain statuses, and restricting access to creating or updating labels. Basically, I want complete control over what each person can create or edit. For example, I'd like to restrict certain people from editing specific custom fields. Currently, the role system is limited, and some members have the same permissions as others, which isn't ideal. Many of my supervisors are members, but I don't want them all to have access to everything. While there are different roles we can create, the options for setting permissions are very limited. It would be great if we could have more flexibility in creating custom permissions for each individual.

As an agency, we're contractually required to disclose to our own clients where their data is processed and in which jurisdiction. Under Business Plus, we can't do either: the region is assigned automatically, and support confirmed they can't tell us which of the five AWS regions our workspace sits in. Two requests: Visibility. Surface the assigned region in the admin settings on Business Plus. This costs nothing operationally and solves the compliance problem on its own – monday.com displays the data region on all paid tiers. Selection. Allow region selection on Business Plus, or at least a one-time choice at workspace creation. Visibility alone would be enough for most of us. Without it, "one of five regions across three continents" is the only honest answer we can give a client's data protection team, and that's a genuine obstacle to adopting ClickUp in regulated sectors.

Currently, the OpenID Connect (OIDC) setting under Public Views Authentication is workspace-wide: either all public links require OIDC authentication, or none do. There is no way to exempt individual Docs, views, or Forms. Use case: We need to protect most shared content behind OIDC for internal security, but also share specific Docs (e.g. supplier handbooks, onboarding guides) with external partners who have no identity provider account. Today we're forced to choose between security for everything or accessibility for anyone. Proposed solution: Add a per-doc/per-view override that lets admins bypass OIDC authentication on selected public links while keeping it enforced globally by default.

Can we have Workspace Owner and Admins visiblity to private spaces, folders, lists? It does not make sense the private space / list owners need to always need to add the Admins so they can run compliance auditing.

There are no security permissions that can be set to control who can create a task type. We want to limit this to specific roles. We are on the custom field by task type beta and having other users able to create multiple task types can get confusing.

Allow links to folders on a local machine or a network share

Every guest I invite from within a folder/list automatically gets permissions to view ClickApps like time tracking and estimates. I want to restrict these by default, and then only grant them when desired. Ideally there would be a "default" config for guest permission. I've been forgetting to turn this off and unknowingly granting access to see our internal confidential time tracking. This is a crucial enhancement!

When being an admin for a large organization this helps with troubleshooting and making sure users have access to the right items.