Feature Requests

Please make it possible to have Chats with Guests. When I invite a client as a guest to the project, it would be useful to have Chat available. We could exchange Comments in the Task, but Chat would be very useful.

ROOT ISSUE: ClickUp seems to believe more is more when it comes to getting work done. (read to the end) SPECIFC PROBLEM: A project should contain all tasks required to complete the project. ONE PLACE, but I don't want to show all our internal proprietary tasks to guests/clients, and I don't want to show users all the tasks assigned to other users. Therefore I have to manage two projects set up for every project. One for internal, and another for External. And do mental gymnastics to manage who sees what using the current Clickup design, while also having to deal with everybody aware of everybody else's responsible internally. And still not succeed. This is less organized and harder to manage than a single project where everybody only knows the lane their supposed to stay in. SOLUTION: add a one-click view/hide (eye icon) toggle for all tasks. "hide" should be the default. "View" an exception. There should be only two over-rides to this: the PM views everything, and the "Guest PM" views all guest-side tasks. --this caters to the reality of two user types... Internal and Client-facing --this caters to the reality of two guest types... manager and other stakeholders --this solves the reality of two task types... Internal and client-facing --this solves all of clickup's distraction-modes by making me-mode the default mode --gets rid of users/guests spending any energy in other people's tasks. Clickup needs to focus on its stated mission: To revolutionize the way people work by providing a powerful productivity platform. 100% of energy should go to getting tasks done, zero distractions on the page... ZERO. Ultimately there should be helps for the user/guest to be more efficient, with incentives built in to do higher quality work in less time. THAT is productivity. Clickup is WAY too complicated, confusing and messy for everybody but the PM - the only person where more = more. CLICKUP DESPERATELY NEEDS A WORK MODE. Where people see their simple list they need to get done and by when, and the click for details, where they can see who they're waiting on, and other pertinent info that streamlines getting their tasks done.. The interface should be stupid simple to the point that everybody says --- why in the hell are we paying clickup this much for something THIS simple! When people say that... then you deserve to be called a productivity app. Until then Clickup is just another software that actually slows people down, but they use it because management makes them. We need to graduate from this type of software.

We now pay for clients and contractors within our wider organisation at the same rate as Members, and they are referred to as Internal Guests. This because ClickUp assumes anyone on the same domain must be an employee we’re trying to get a free license for. They are actually our clients who only need functionality that allows them to be assigned to a task and add comments. Please add a “Free” Guest access tier with reduced functionality that I can actually use without being charged.

From ticket: I would like guests to see tasks, but hide the assignee from them.

Would love to have the option to deactivate guests as to remove them from our plan if we're no longer working them without deleting the account Seasonal contractors etc we can deactivate there account they can't login and doesn't work towards quote unless they are reactivated

ClickUp really needs to make a client portal management feature very similar to Fusebase (Formally Nimbus) https://nimbusweb.me/

With the recent change to classify Guests accounts that use the company domain as limited members that attract a full subscription cost our membership cost has gone up significantly (more than doubled). This is making Clickup unattractive as a project management tool for our organisation. We have a few core project teams (software development, corporate projects, sales projects) with approximately 16 to 20 users managing projects so they are the active users. Other staff (approx 120) do not need to use Clickup regularly. However the project team may ask them from time to time to comment on a specific task like to check a design, verify a feature, etc. To date we have used our nominated guest accounts to (temporarily) add those users so they can comment. Most of these guest users would only use click up 1 to 4 times per month to comment on 1 or 2 tasks. If the project teams loses this abilty to briefly tag our "internal guest" users to comment on a task then the tool becomes a lot less practical and our project teams would be forced back into using MS teams and MS Planner since all our O365 users can comment. We would very much prefer to use Clickup though, so for Clickup to be an effective project management tool for larger organisations I suggest Clickup implements a Limited member license that if with read only access (this exists) and give them the ability to only comment on existing tasks - it would be ok if they can not change task in any other way (i.e. not update descriptions, create tasks, change status, etc. etc) Only read/review the tasks and attachments and comment on the task.

Every guest I invite from within a folder/list automatically gets permissions to view ClickApps like time tracking and estimates. I want to restrict these by default, and then only grant them when desired. Ideally there would be a "default" config for guest permission. I've been forgetting to turn this off and unknowingly granting access to see our internal confidential time tracking. This is a crucial enhancement!

With the new guest system, the experience has become quite poor and costly. We can't add users as guests because of the following error: "We’ve detected an email that includes your organization's email domain, and those users cannot be added as guests." Our users don’t need to use ClickUp regularly, but occasionally, they need to comment on a specific task for various reasons. Most of these guests (now Limited Members) only use it for occasional comments and ClickUp Chat, so it’s unnecessary for them to be treated as Full Members or Limited Members, which are practically the same. Now, a user who only needs chat and occasionally leaves a comment on a task is considered a Limited Member, which is essentially the same as a Full Member and requires a paid seat—just to be able to leave a comment on a ticket, which makes no sense... Another issue is that when a Limited Member (Read-Only) accidentally has their permission changed from View Only to Comment, the system automatically charges us without any confirmation dialog. This feels like an overly aggressive way to increase revenue.

Grant guests the ability to track time without giving them "Edit" permissions. The idea is to allow guests to track time on tasks assigned to them while only having the "Comment" permission.