Feature Requests

I really hate that I always have plenty of Company Logos within my task attachements. Please stop that.

An Inbox for your Email in ClickUp! You'll be able to see all of your emails and replace your email inbox with ClickUp. You'll also be able to quickly link and create tasks, docs, and more to emails.

I would like ClickUp to restore the ability to click on an email attached to a task and read it directly in a preview window, like we used to be able to without having to download or save it to my computer. Previously, when I dragged and dropped an email from Outlook Classic into a task's Comments section, I could simply click on the email and read it in the preview window. This was extremely convenient and a real time saver as often we just need to quickly check something in the email. This functionality was subsequently changed so that clicking the email downloaded it instead of showing in a preview pane, which I was not happy about but I endured. Now, following the recent major changes to the Comments section, clicking an attached email brings up a Save As window, forcing me to save it to a folder on my computer just to read it. That doesn't make sense. This is a significant step backwards in functionality and so is the recent change to the Comments section of tasks or subtasks. One of the main benefits of Click Up for me is being able to keep everything together in one place, including emails and their attachments, without having to download files every time I need to refer to them. Please restore the ability to open and preview attached emails directly within ClickUp, without requiring them to be downloaded or saved externally. You ahd this before so it shouldn't be too difficult to have it again. I would also strongly encourage ClickUp to reconsider the recent changes to the Comments section and restore the previous functionality as we have gone backwards with the recent change which is making me question whether Click Up still works for me.

Similar to common mail programs, it is desirable that previously used email addresses be suggested as soon as you enter the first characters of the email addresses. This means that email addresses do not have to be laboriously copied and pasted into CU repeatedly from elsewhere. The previous limitation of a maximum of 10 suggestions, not ticket-related but very general, unfortunately makes using the function significantly more difficult.

Enable ClickUp's email-to-task feature to recognize email threads and add reply emails to the existing task instead of creating duplicate tasks. Current Behavior: When using ClickUp's email-to-task functionality: Initial email to List email address creates Task A User replies to client from within ClickUp task Client replies to that email thread ClickUp creates NEW Task B instead of adding the reply to Task A Requested Behavior: When a client replies to an email thread that originated from a ClickUp task: ClickUp should recognize the email thread/conversation ID Add the reply as a comment/update to the original task Maintain the full email conversation within one task Optionally notify assigned users of the new reply Business Use Case: Many teams want to use ClickUp as a customer support help desk system with a single support email address (e.g., support@company.com ). For this to work effectively, email conversations need to be threaded within the same task, not scattered across multiple tasks. Current Workaround Limitations: Manual task merging (time-consuming, error-prone) Losing conversation history across multiple tasks Poor customer experience tracking Forces teams to purchase separate help desk software (Teamwork, Front, Help Scout, Zendesk) just for email threading Impact: This feature would allow ClickUp to serve as a true help desk ticketing system, eliminating the need for third-party integrations and making ClickUp more competitive with dedicated support platforms. Technical Requirements: Parse email headers to identify thread/conversation IDs Match incoming emails to existing tasks by conversation ID Add subsequent emails as task comments with email metadata Maintain ability to reply from task and continue thread Priority: High - This is a major limitation preventing ClickUp from being used as a complete support solution. Thank you!

I have a lot of automation sending emails, to my surprise, they all stopped working since I needed to reconnect. This should be send it advanced, we should be notify before it failed all automation. thank you

Numerous ad-hoc requests come through via email, sometimes buried in an email chain. It would be great to have a ClickUp Add-on in Gmail, so that when I click it, it scans the email I am currently reading to detect requests directed at me, highlights those parts of the email, and when I click on the highlighted parts it gives me the option to create a task in ClickUp, auto-filling the parts it knows based on the email (e.g. i he person specified a due date, then it would populate the due date, if they did not specify a due date, then that field is blank and I have the option to add a due date)> The main reason is that if I use ClickUp as the main place where I manage all projects and tasks and my own to-do list, tasks that come through on email could slip through the cracks if I am not in planning mode at the time I am reading the mail and have time to go to CickUp and create a task manually.

my outlook calendar syncs would be great if my outlook emails sync too so I could view everything in one place

I would like to suggest that the email notifications for subtasks be customizable. I need them to include the parent task name, and two custom fields. Otherwise, I will have to set up another agent. Doing so places the appropriate subject line on the email assigning the task. Otherwise, it is just a subtask name. Example: instead of the subject line reading "Design", it would read ACA 25237 Silver Creek Lift Station. Frankly, Clickup should be able to use the two custom fields and parent task name to create the file folder in sharepoint, but I would settle for just being able to customize the notification emails.

Please add the functionality to integrate a shared outlook inbox with the email integration ClickApp