Feature Requests

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Smarter Email Autocomplete When Sending Emails From Tasks
Problem When sending an email directly from a task, the email field only suggests email addresses that are already associated with that specific task. If the email hasn’t been manually added to the task before, it doesn’t appear in autocomplete. This creates unnecessary friction for teams that frequently email external stakeholders (clients, vendors, collaborators) from tasks, especially when those contacts already have access to the List or Folder but aren’t explicitly attached to every task. Current Limitation -Email autocomplete is scoped only to emails already present on the task -Users must manually add email addresses to each task for autocomplete to work -This discourages using the built-in email feature consistently Proposed Improvement Enhance email autocomplete to intelligently suggest emails based on: -Users (members and guests) who have access to the List or Folder (most important) -Known email addresses the user has previously emailed from tasks in that list. For example: If a guest or user has permissions on the List, their email should appear as a suggestion when typing in the email field, even if it has not been added to the task yet. Why This Matters -Reduces repetitive manual work (having to remember or go find the email every time) -Encourages consistent use of ClickUp’s email-from-task feature -Improves speed and accuracy when communicating with clients -Aligns with how autocomplete works elsewhere in ClickUp (assignees, mentions, filters) -Optional Safeguards -Limit suggestions to users with List-level permissions -Allow workspace admins to toggle this behavior on or off -Respect existing permission and privacy boundaries Use Case Agency and client-facing teams often communicate with the same contacts across many tasks. Predictive email suggestions based on List access would significantly improve workflow efficiency without adding complexity.
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Email
Feature Request: EMAIL THREAD RECOGNITION FOR EMAIL-TO-TASK (for help desk support tickets)
Enable ClickUp's email-to-task feature to recognize email threads and add reply emails to the existing task instead of creating duplicate tasks. Current Behavior: When using ClickUp's email-to-task functionality: Initial email to List email address creates Task A User replies to client from within ClickUp task Client replies to that email thread ClickUp creates NEW Task B instead of adding the reply to Task A Requested Behavior: When a client replies to an email thread that originated from a ClickUp task: ClickUp should recognize the email thread/conversation ID Add the reply as a comment/update to the original task Maintain the full email conversation within one task Optionally notify assigned users of the new reply Business Use Case: Many teams want to use ClickUp as a customer support help desk system with a single support email address (e.g., support@company.com ). For this to work effectively, email conversations need to be threaded within the same task, not scattered across multiple tasks. Current Workaround Limitations: Manual task merging (time-consuming, error-prone) Losing conversation history across multiple tasks Poor customer experience tracking Forces teams to purchase separate help desk software (Teamwork, Front, Help Scout, Zendesk) just for email threading Impact: This feature would allow ClickUp to serve as a true help desk ticketing system, eliminating the need for third-party integrations and making ClickUp more competitive with dedicated support platforms. Technical Requirements: Parse email headers to identify thread/conversation IDs Match incoming emails to existing tasks by conversation ID Add subsequent emails as task comments with email metadata Maintain ability to reply from task and continue thread Priority: High - This is a major limitation preventing ClickUp from being used as a complete support solution. Thank you!
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