Feature Requests

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Feature Request: EMAIL THREAD RECOGNITION FOR EMAIL-TO-TASK (for help desk support tickets)
Enable ClickUp's email-to-task feature to recognize email threads and add reply emails to the existing task instead of creating duplicate tasks. Current Behavior: When using ClickUp's email-to-task functionality: Initial email to List email address creates Task A User replies to client from within ClickUp task Client replies to that email thread ClickUp creates NEW Task B instead of adding the reply to Task A Requested Behavior: When a client replies to an email thread that originated from a ClickUp task: ClickUp should recognize the email thread/conversation ID Add the reply as a comment/update to the original task Maintain the full email conversation within one task Optionally notify assigned users of the new reply Business Use Case: Many teams want to use ClickUp as a customer support help desk system with a single support email address (e.g., support@company.com ). For this to work effectively, email conversations need to be threaded within the same task, not scattered across multiple tasks. Current Workaround Limitations: Manual task merging (time-consuming, error-prone) Losing conversation history across multiple tasks Poor customer experience tracking Forces teams to purchase separate help desk software (Teamwork, Front, Help Scout, Zendesk) just for email threading Impact: This feature would allow ClickUp to serve as a true help desk ticketing system, eliminating the need for third-party integrations and making ClickUp more competitive with dedicated support platforms. Technical Requirements: Parse email headers to identify thread/conversation IDs Match incoming emails to existing tasks by conversation ID Add subsequent emails as task comments with email metadata Maintain ability to reply from task and continue thread Priority: High - This is a major limitation preventing ClickUp from being used as a complete support solution. Thank you!
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Email
Termination Marker in Email Thread for Enhanced Comment Clarity in ClickUp Tasks
Overview: The current implementation of email integration within ClickUp tasks, while innovative, results in significant clutter due to the inability to auto-collapse long email threads. This issue is exacerbated when email threads include images, leading to an overwhelming and disorganized comments section. The proposed feature aims to introduce a simple yet effective solution to enhance the management and readability of emails within task comments. Technical Proposal: Introduce a customizable email thread termination marker, designated as " //CUEND ". This marker will serve as a parsing delimiter within the ClickUp system. When an email containing this marker is forwarded to a ClickUp task, the system should parse and display only the content above " //CUEND ". Subsequent replies to such emails would include the marker, ensuring that only the new response and the content immediately preceding " //CUEND " in the original email are parsed and displayed in the task comment. Benefits: Reduced Clutter: By limiting the displayed content to only the most recent and relevant portions of an email thread, this feature significantly reduces clutter in the comments section. Enhanced Readability: Improves the readability and usability of task comments, enabling team members to quickly identify and focus on pertinent information. User-Controlled Flexibility: The placement of " //CUEND " is controlled by the user, providing flexibility in determining how much of the email thread is relevant for inclusion in the task comment. Easy Adoption: Users can seamlessly incorporate the marker into their email signatures or standard practices, facilitating widespread adoption and consistent usage across teams. Implementation Considerations: Ensure compatibility with various email formats and clients. Provide user guidance and best practices for implementing and using the " //CUEND " marker effectively. Consider the potential for future enhancements, such as automatic insertion of the marker for emails exceeding a certain length.
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Email
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