Feature Requests

Microsoft Outlook Total Integration. I can't post directly to ClickUp's feedback portal (it's external), but here's a ready-to-paste comment. Just drop it into the Email V2 feature request : * ClickUp Brain's AI Email Assistant Is Gmail-Only — This Needs to Change for M365 Users I run a law firm on ClickUp and have gone all-in on Brain, Super Agents, and the AI ecosystem. I'm exactly the kind of power user you want championing this platform. Here's the problem: ClickUp Brain can search my inbox, draft replies, and send emails, but only through Gmail . My firm runs on Microsoft 365 with Outlook as our primary email. That means Brain's entire email assistant capability is completely unavailable to me and every other M365 user. This isn't a minor gap. Email is the #1 communication tool for law firms, and probably most professional services businesses. The promise of an AI assistant that can help triage, draft, and manage email is a massive selling point for ClickUp, but it's a broken promise for anyone not on Gmail. What I need: * Brain/AI ability to read, search, draft, and send Outlook emails (same as the current Gmail integration) * Super Agents that can monitor my Outlook inbox and take action (flag urgent messages, draft responses, create tasks from emails) * Full Outlook email thread visibility within ClickUp tasks, not just attachments or screenshots Why this matters: * Microsoft 365 dominates the enterprise and professional services market * ClickUp is positioning Brain as an AI work assistant, but an assistant that can't touch your email is half an assistant * Users like me are evaluating whether to stay on ClickUp or move to platforms that actually integrate with our existing tools * This has been requested for 5+ years with 4,300+ votes. It's time. I love ClickUp. I don't want to leave. But I need Brain to work with the tools my firm actually uses. — Joseph Lavelle, Esq. | Lavelle Law Group, APC | San Diego, CA

Enable ClickUp's email-to-task feature to recognize email threads and add reply emails to the existing task instead of creating duplicate tasks. Current Behavior: When using ClickUp's email-to-task functionality: Initial email to List email address creates Task A User replies to client from within ClickUp task Client replies to that email thread ClickUp creates NEW Task B instead of adding the reply to Task A Requested Behavior: When a client replies to an email thread that originated from a ClickUp task: ClickUp should recognize the email thread/conversation ID Add the reply as a comment/update to the original task Maintain the full email conversation within one task Optionally notify assigned users of the new reply Business Use Case: Many teams want to use ClickUp as a customer support help desk system with a single support email address (e.g., support@company.com ). For this to work effectively, email conversations need to be threaded within the same task, not scattered across multiple tasks. Current Workaround Limitations: Manual task merging (time-consuming, error-prone) Losing conversation history across multiple tasks Poor customer experience tracking Forces teams to purchase separate help desk software (Teamwork, Front, Help Scout, Zendesk) just for email threading Impact: This feature would allow ClickUp to serve as a true help desk ticketing system, eliminating the need for third-party integrations and making ClickUp more competitive with dedicated support platforms. Technical Requirements: Parse email headers to identify thread/conversation IDs Match incoming emails to existing tasks by conversation ID Add subsequent emails as task comments with email metadata Maintain ability to reply from task and continue thread Priority: High - This is a major limitation preventing ClickUp from being used as a complete support solution. Thank you!

I really hate that I always have plenty of Company Logos within my task attachements. Please stop that.

An Inbox for your Email in ClickUp! You'll be able to see all of your emails and replace your email inbox with ClickUp. You'll also be able to quickly link and create tasks, docs, and more to emails.

From support ticket: Ability to 'Schedule Send' emails

We're going to be using a lot of forms to process different requests. To help streamline things, it would be nice to be able to automate a reply email to the requester with attachments that we have uploaded to the task (e.g. pictures, reports, files, etc.)

I’d love for ClickUp to show who was CC’d on incoming emails and automatically include those people when we reply, similar to a standard “Reply All” function. This would help ensure we don’t accidentally leave people out of email conversations.

Just as you could add variables to the emails in automation, You should be able to use the very same variables in the regular email templates.

Import contacts from email account. Autofilled when typing "To: " line.