Feature Requests

An Inbox for your Email in ClickUp! You'll be able to see all of your emails and replace your email inbox with ClickUp. You'll also be able to quickly link and create tasks, docs, and more to emails.

From support ticket: Ability to 'Schedule Send' emails

The emails I get from ClickUp could use some improving. When I receive an email from ClickUp it says my company's name in the "From" section, which is not helpful information. Ideally, it says "ClickUp - [inbox, chat, reply, etc]" Emails come in center aligned. For a short email, this is fine, but for long blocks of text, this is an accessibility issue. Blocks of text should always be left aligned. 2.1 links or @person seem to be a very light purple that isn't very accessible as well.

Import contacts from email account. Autofilled when typing "To: " line.

ClickUp currently does not support displaying the original recipient in task comments sent via emails when using Bcc. For example, when I send an email to a recipient from my email application (Thunderbird, in my case), I often Bcc a ClickUp task to document the email in the task's comments. However, when I do this, the recipient's name (the 'To' field) remains empty in ClickUp, so I cannot see who the email was intended for. Apparently, this is due to how ClickUp processes emails. In my opinion, all email header fields (From, To, Bcc, Date, Subject) should appear above the body of the email in the comments. (Refer to tickets #2193748, #2195218, and #2204046.)"

We'd like the email address that appears on form confirmations that are emailed to submitters to be a shared email address instead of a personal work email address. In the email integration area in settings, it asks me to log in to add a new email address, which would be the shared email address. The problem is there is no way to authenticate our shared email address since it's basically a shared email folder in Outlook. There is no way to log in to that email address from that email integration screen. We'd like the ability to have the "owner" of our workspace be the shared email address both for continuity purposes, in case the "owner," (me) leaves or is out of the office for an extended period, and also to avoid any questions about the submission coming to me, since my email address is listed as the reply to email address on the email confirmations. Having a shared email box allows multiple people to get eyes on any questions and maintains continuity/coverage if I am out of the office.

In Gmail, when you begin typing a contact’s name, it automatically suggests and completes the rest of the name based on past use. I think ClickUp would benefit from a similar predictive autofill feature. Currently, this only works if the person’s email is stored as a custom field, which is helpful in some cases but becomes cumbersome when I need to add multiple people. Using a custom field for each person slows down the workflow and doesn’t scale well across tasks.

Overview: The current implementation of email integration within ClickUp tasks, while innovative, results in significant clutter due to the inability to auto-collapse long email threads. This issue is exacerbated when email threads include images, leading to an overwhelming and disorganized comments section. The proposed feature aims to introduce a simple yet effective solution to enhance the management and readability of emails within task comments. Technical Proposal: Introduce a customizable email thread termination marker, designated as " //CUEND ". This marker will serve as a parsing delimiter within the ClickUp system. When an email containing this marker is forwarded to a ClickUp task, the system should parse and display only the content above " //CUEND ". Subsequent replies to such emails would include the marker, ensuring that only the new response and the content immediately preceding " //CUEND " in the original email are parsed and displayed in the task comment. Benefits: Reduced Clutter: By limiting the displayed content to only the most recent and relevant portions of an email thread, this feature significantly reduces clutter in the comments section. Enhanced Readability: Improves the readability and usability of task comments, enabling team members to quickly identify and focus on pertinent information. User-Controlled Flexibility: The placement of " //CUEND " is controlled by the user, providing flexibility in determining how much of the email thread is relevant for inclusion in the task comment. Easy Adoption: Users can seamlessly incorporate the marker into their email signatures or standard practices, facilitating widespread adoption and consistent usage across teams. Implementation Considerations: Ensure compatibility with various email formats and clients. Provide user guidance and best practices for implementing and using the " //CUEND " marker effectively. Consider the potential for future enhancements, such as automatic insertion of the marker for emails exceeding a certain length.

Wouldn’t it be amazing if.... we could use merge fields to auto-populate data from custom fields? For example, auto-populating data in task descriptions or, in particular, documents….? Let’s say that you have a workflow that has you referencing custom field data for external parties every. single. time. you run said workflow. For example, you might track key metrics in custom fields that you need to summarize for your client, or for a group of people outside of your team, or that you need to update your client or group on with regularity. And every time you do that, you have to transpose said data manually. If it’s just a single client that you are sharing data with, creating a guest account for that person makes sense. However, to use my own case as an example, I am regularly sharing data from custom fields with a different group of people for every project, so it’s just not feasible to create guest accounts for every single person who needs access to this data. So what if, instead of manually transposing data every time, you could.... Create a template document in a Doc view; Use merge fields to reference custom fields in your template document; Link the specific task, whose custom field data you want populated, in said document; and Regain HOURS of lost productivity every year from the time no longer lost to manual data transfer. The only thing I’ve seen like this from a competitor is Airtable’s Page Designer block, which uses merge fields to reference record data (which would be the equivalent of a ClickUp task). I wouldn’t say that ClickUp should have a full blown page designer, but even just the ability to use merge fields with documents in their current state would be AMAZING. And in fact, I actually prefer ClickUp's ability to create a public link to a document, where the custom field data would update automatically, to Airtable's Page Designer where you have to export a single-point-in-time document as a PDF.

From support ticket: If you reply to an email in ClickUp (from say a client), the email isn’t threaded (on the client side), like you get in outlook. So the client doesn’t see the threaded email and be able to read and understand the full conversation. Without threaded email on the client side, it does not provide a good email experience. I feel it’s important.