Limited Member (aka "Internal guest" user) with ability to comment on tasks
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Johan Vendrig
With the recent change to classify Guests accounts that use the company domain as limited members that attract a full subscription cost our membership cost has gone up significantly (more than doubled). This is making Clickup unattractive as a project management tool for our organisation.
We have a few core project teams (software development, corporate projects, sales projects) with approximately 16 to 20 users managing projects so they are the active users.
Other staff (approx 120) do not need to use Clickup regularly. However the project team may ask them from time to time to comment on a specific task like to check a design, verify a feature, etc. To date we have used our nominated guest accounts to (temporarily) add those users so they can comment. Most of these guest users would only use click up 1 to 4 times per month to comment on 1 or 2 tasks.
If the project teams loses this abilty to briefly tag our "internal guest" users to comment on a task then the tool becomes a lot less practical and our project teams would be forced back into using MS teams and MS Planner since all our O365 users can comment.
We would very much prefer to use Clickup though, so for Clickup to be an effective project management tool for larger organisations I suggest Clickup implements a Limited member license that if with read only access (this exists) and give them the ability to only comment on existing tasks - it would be ok if they can not change task in any other way (i.e. not update descriptions, create tasks, change status, etc. etc) Only read/review the tasks and attachments and comment on the task.
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Derek Smith
Totally agree, I was the original ClickUp champion here, I had a lot of resistance getting it over the line. 3 years later people are outraged at the restructuring and looking to dump ClickUp, which will be a huge piece of work for us. The whole thing is just very bad.