If ClickUp added a "reply-to" address field to the email sending form, then you could add "Send email to task" address to that field (or even do it automatically). Then customers replies would be added automatically to the right task.

Already contacted ClickUp about this and would be very helpful. putting note here as I know we have spoken about this already but adding in a comment

@ClickUp team: Which tool are you using to manage customer request? If you are using ClickUp, how are you making it possible to have us see our initial request?

We really need this feature as it is an essential use case " Clickup Help desk" that you will miss by not enabling us to do so

Hi ClickUp team,

Could someone from the ClickUp team please respond to this thread❓

Implementing threaded email functionality is crucial for those of us who rely on ClickUp for seamless communication and efficient workflow management.

The current setup, which does not support threaded emails, significantly hampers our ability to maintain coherent and organised conversations with our clients. This limitation often results in fragmented communication, making it challenging to track the history and context of email exchanges.

Here are some key reasons why this feature is essential:

1️⃣ Enhanced Communication Clarity: Threaded emails help ensure that all parties involved in a conversation can easily follow the discussion, providing a clear and complete context.

2️⃣ Improved Workflow Efficiency: Being able to view email threads directly within ClickUp would streamline our processes, allowing us to create tasks and assignments more effectively based on email interactions.

3️⃣ Reduction of External Tools Dependency: Many users are currently forced to use third-party tools to achieve the desired email functionality, which complicates our workflows and reduces overall efficiency.

4️⃣ Better Organisational Control: Centralising email communications within ClickUp would enable better management of support tickets and project-related communications, aligning with our goal of achieving an ‘inbox zero’ state.

5️⃣ Increased User Satisfaction: Integrating this feature would significantly enhance our experience with ClickUp, making it a more robust and comprehensive tool for project and communication management.

Implementing this feature would not only meet the needs of many users but also position ClickUp as a more competitive and versatile platform in the market.

We would greatly appreciate an update on the progress of this feature request and any timelines you can provide for its potential implementation.

🙏🏻

Does anyone have a workaround that they have found for this issue?

⭐️ Hi team, please create this essential feature to enable ClickUp to be used as a fully functional ticketing solution. The current functionality limitation of creating new tasks for each email response (not allowing threaded comments) is an unacceptable limitation and renders your current list template 'Help Desk Ticket' Completely Unusable. ClickUp Admin Please 🙏

This would enable my disability support services organisation to achieve inbox zero using ClickUp as opposed to adding yet another 😞 software (ie. Zendesk). Adding this amazing feature and allowing us to consolidate ticketing within the amazing platform ClickUp is, would make us happy to pay more for ClickUp (with the money we are saving from NOT using Zendesk 😅)

Any update on this feature would be extremely useful. Utilizing ClickUp as a Helpdesk for my team is within sight, it basically falls on this feature alone to function properly.

We really need this feature. We're not using the email feature in ClickUp for external recipients for this very reason.