Feature Requests

Hi ClickUp Support, We’re reaching out because we need some clarification regarding our annual Unlimited Plan billing. The invoice T9011210330-100125 shows 6 seats at $84/year each, for a total of $504 USD. T9011210330-100125 However, as far as we understand, our workspace currently has only 3 actual users, and we also believe that not all of them are paid members. Based on the $84 annual rate, we were expecting a cost closer to $252/year for 3 seats, not $504. Could you please help us understand: Which 6 users/seats are being included in the billing? Why each of those users is considered a billable seat? Whether any guests, inactive users, or other user types may have been counted as paid seats. Whether the subscription can be adjusted to reflect only the users we actually need. Our annual renewal was also not completed because the credit card previously used belonged to a former team member and the payment was not authorized. Our ClickUp access is currently restricted as a result. We would like to continue using ClickUp, but the current amount is significantly higher than what we had expected and budgeted for. If possible, we would also appreciate discussing an adjustment or renewal option based on our actual number of users, so we can reactivate the account and continue with the service. Could you please provide a breakdown of the 6 billed seats and let us know what options are available to reduce or adjust the renewal amount? Thank you, Taiana Santos CHEFE Pet

We received an email on October 19, 2026 saying our workspace was upgraded to a new Business plan for free until October 11, 2027. After that date the price rises from $12 to $16 per user per month. We don’t need the added features (AI, Artifacts, Creator Studio, Artisan and the rest). A free upgrade now followed by a price increase for features we didn’t ask for is not something we want. Let existing customers keep their current Business plan and price, with no bundled additions. Offer the new features as optional add-ons or as a separate, higher-priced tier for the teams that want them. Our team moved from Wrike to ClickUp because of this exact pattern of adding features and then raising prices. We will move away from ClickUp if the increase goes ahead. Many users need reliable core project management and don’t want to pay for additions they didn’t choose.

I would like to see a notification, pop up or email, that advises users as to when their billing cycle renews. In this instance, we added several people slowly over time but all accounts renewed on the date the earliest account was added and caused some difficulties with an unexpected expense.

I really wish that ClickUp could reconsider the guest licencing strategy, Compared to a number of competitor's options, the licencing for guests for small businesses or solopreneurs is extremely limiting and must put of prospective clients off. We still have lots of customers where inviting guests into our ClickUp infrastructure would be a must, whereas the limitations and costs of inviting and collaborating with all our clients would be prohibitive, even though the product otherwise fits the bill.

Currently, ClickUp AI Brain requires purchasing licenses for all users, even when only a small number of team members actively use AI features. For organizations with larger teams, this significantly increases costs and can make adoption difficult. We would like the ability to assign AI Brain licenses only to specific users who need and actively use the feature, similar to how many SaaS platforms handle add-on products. Benefits: Fair and usage-based pricing. Easier adoption for growing teams. Reduced costs for organizations where only managers, team leads, or specific departments use AI. Increased likelihood of AI Brain adoption across more workspaces. For example, in our organization, only 2–3 users regularly use AI features, while the remaining users do not need AI access. Paying for every user is not cost-effective and creates an unnecessary barrier to adoption. We would greatly appreciate the option to purchase and assign AI Brain licenses on a per-user basis instead of requiring the add-on for the entire workspace.

Under "People", users with Guest roles are free to view your workspace. But switching them to Admin, or other roles, does NOT indicate there's payment involved. Sure it's obvious to the common enterprise account managers, but not the small single users. Sure I read it once years ago when I was looking up this software. Sure it's there somewhere if I can just find the web page. But make it appear where it matters for the users that have already subscribed and are in the zone of exploring and figuring things out! I can easy switch a user between paid seats and non-paid seats without a care, no a warning, mention of seats or cost.. NOTHING. So I'd safely assume that it's part of the subscription I'm on! Make it more obvious goddamit. I just had to request a refund coz I got a billed without realising it. I don't even recall switching it coz I'm constantly playing around trying to make things work and exploring all the capabilities etc. Thank you.

Call #2764031 - about charging for the clickup plan when I'm no longer using it I need you to verify and reverse the charge because otherwise I will have to pay the bill with that billing amount, it's been 3 months since I canceled the clickup, so much so that there were no more charges, and yesterday out of the blue, they charged the app on my card, in the amount of 162.29. And it wasn't me who activated it or bought it, they charged it without my authorization. And it also has an IOF value as well. I need them to cancel, so much so that I have already entered the clickup and have already canceled this plan that they activated without my permission and no one has access but me. Below is the proof that needs to be reversed.

Could we have a place to track daily MCP usage limit and a button to click and pay to get more usage limit.

Some features have a limited amount of usages, like Gantt view, and custom fields (I believe). But, free plan users do not know about these limits until they reach it, and can't continue using that future. And I feel that's “disappointing”, because you can not longer use that view (For example) along with its configuration, which took time to set up. I came up with 2 possible solutions (I use views as example, because that was my problem): A simple badge (Maybe a “+”, “P” (Premium), “B” (Business)...) New layout, with 3 sections/headers: “Available”, “Limited” and “Unavailable”. I will add an image of a draft I made with DevTools. (Margin/padding is not ok, but I hope you get the idea of the headers)

Currently, when a standard "Full Member" user tags, assigns a task to, or invites a guest/limited member, ClickUp automatically adds a paid "Limited Member" seat to the workspace billing without any notification or approval process for the Workspace Administrator. This creates significant billing disruptions for organizations with strict expense management processes and fixed virtual card budgets. In our case, an unwitting user triggered an unexpected $19 seat charge that caused an automated renewal payment failure, putting our workspace at risk of interruption—all for a seat that was never needed or approved. Suggested Solution: Admin Approval Gate: Implement a setting allowing Workspace Administrators to require explicit admin approval before any user action triggers a billing change or adds a new paid seat. Warning Prompts: Display a clear warning to standard users before they take an action that would incur additional seat charges (e.g., "Assigning this task to a new user will incur a $19/month charge. Request Admin Approval?"). Allowing standard users to inadvertently alter enterprise billing structures without admin oversight is a major administrative control gap. Adding a permission toggle for seat creation will prevent unexpected charges and payment failures across teams.