Make cost for new seats / user role switching more obvious.
M
Mike Patton
Under "People", users with Guest roles are free to view your workspace. But switching them to Admin, or other roles, does NOT indicate there's payment involved. Sure it's obvious to the common enterprise account managers, but not the small single users. Sure I read it once years ago when I was looking up this software. Sure it's there somewhere if I can just find the web page. But make it appear where it matters for the users that have already subscribed and are in the zone of exploring and figuring things out!
I can easy switch a user between paid seats and non-paid seats without a care, no a warning, mention of seats or cost.. NOTHING. So I'd safely assume that it's part of the subscription I'm on!
Make it more obvious goddamit. I just had to request a refund coz I got a billed without realising it. I don't even recall switching it coz I'm constantly playing around trying to make things work and exploring all the capabilities etc.
Thank you.
Log In