Limited uses warning | Voters

Limited uses warning

Martín Stanicio

Some features have a limited amount of usages, like Gantt view, and custom fields (I believe).

But, free plan users do not know about these limits until they reach it, and can't continue using that future. And I feel that's “disappointing”, because you can not longer use that view (For example) along with its configuration, which took time to set up.

I came up with 2 possible solutions (I use views as example, because that was my problem):

A simple badge (Maybe a “+”, “P” (Premium), “B” (Business)...)
New layout, with 3 sections/headers: “Available”, “Limited” and “Unavailable”.

I will add an image of a draft I made with DevTools. (Margin/padding is not ok, but I hope you get the idea of the headers)

July 10, 2020

Blackhole Media and Tech

Yeah, it sounds like cheap trapping to me. If they are confident the platform and do care about the productivity of their users' time why booby-trap features and create loss or countless hours of work + frustrations. You only tarnish your brand. As Martin suggests, a simple badge would have spared everyone so much frustration.

Delia Nedelcu

I only played a couple of times with Dashboards, and then I get locked out with no warning just a notice that I have reached my 100 Uses!!! How in the world is that true when I hadn't even practiced on it but a few times?? Very frustrating. I think there should be a query we could do to find out exactly where we are with every feature and how many uses we have available. I mean I am on the Free Forever Plan and it is misleading!

Lucas Schapira

So, imagine you're using clickup and you find the feature you needed for what you were doing. You probably don't look up for the documentation on the feature thinking ahead that it has limited uses... you just use it. You don't get any warning, and you build an entire process flow based on that feature. And then, when everything is working just fine, you get a pop up in your face:
"Upgrade to a more powerful plan to continue using this feature"
Calling it "frustrating" is an understatement. It's months of work going down the drain, it's disrespectful, and enough for us to look up for an alternative to Clickup.

JAMES RUFF

Lucas Schapira: It's a form of loyalty rape. I just spent a huge amount of time setting something up. No warning, the BAM! all of the work is STOLEN (?!) locked behind a paywall??? This decision to treat customers, and potential customers this way is despicable at best. 
Everyone knows FREE comes with limitations, but this goes far beyond limitations, this is a form of trickery and customer abuse.
Very Bad Business Model.

Jad Karam

this is so mileading!

Brendan W

Merged in a post:

Count of Free Interactions

Thariq Hamad

Free user shall have access to the count of free usages. Where user can track how many user interaction cost them the free feature usages.

November 10, 2021

Faviola Castro

Coming in a year later, it seems that the limited usage is described when you are picking plans so I knew ahead of time that I will one day reach my limit. That being said, a warning would be nice before that happens.

Renato Martins

Starting using a feature and being blocked because we reached the limit is very disappointing. It would be helpful if we have an alert

before

starting using the feature, so we can choose if we will use the feature or not because of the limit.

Jack Donda

Call me ignorant, but I was utterly oblivious to the concept of 'limited uses' in ClickUp. Like other people here, I use dozens, if not hundreds, of different apps, and I hardly can recall any with the limited uses 'feature'. It may work for HBR articles but not for a paid app.

IMHO:

the whole idea of 'limited uses' is obsolete and should be scrapped
if you in ClickUp are desperate to keep it, then let people track it; otherwise, it's a cheap trap.

I've learned the hard way about that 'feature' and was literally forced to upgrade to Business to continue my projects.

Anna F

I would really appreciate a warning warning when you are getting close to the limits on a feature. Something like, "You have used 50 out of 100 allowed views, "You have used 90 out of 100 allowed vies.

JAMES RUFF

Anna F: Even this is ridiculous. Limit the features, not the uses- the whole idea is completely misleading and has not customer loyalty understanding. It's a cheap sales trick that puts company before client- the black kiss of death in building long standing loyalty with your base.