Feature Requests

I'm reaching out to submit a feature request regarding the email customization capabilities within ClickUp Forms and task automation. Currently, ClickUp already supports HTML editing for email signatures, which is a great feature. However, we'd love to see this same HTML editing functionality extended to the email body as well. Here's why this matters to us: We use ClickUp Forms to receive requests from our clients. When a new request is submitted, an automated email is sent to the requester. We'd like to fully personalize these emails by including dynamic task fields such as Task ID, Task Name, Project, Status, and others — but unfortunately, this is not possible through the email signature alone, since signatures don't support task field variables. If the email body supported HTML editing (just like the signature editor already does), we would be able to: • Build rich, branded email templates; • Insert dynamic task fields (e.g., {{ task.id }}, {{ task.name }}, {{task.project}}) directly into the body; • Provide requesters with a much clearer and more professional communication experience. This would be a significant improvement for teams that rely on ClickUp Forms for client-facing workflows. In the images First I'm using the email customization options. In the second one, I copied my HTML in the signature, but there I can't edit the customizable fields. This view would be perfect for me to send to my clients.

I really hate that I always have plenty of Company Logos within my task attachements. Please stop that.

An Inbox for your Email in ClickUp! You'll be able to see all of your emails and replace your email inbox with ClickUp. You'll also be able to quickly link and create tasks, docs, and more to emails.

We need an integration with proton business suite for their emails, calendar and drive. In that order of priority. We had to move to proton to be more secure and its really frustrating that they aren't supported in clickup. I've attempted to setup the IMAP/SMTP for email, but it keeps failing, even with using the proton mail bridge.

From support ticket: If you reply to an email in ClickUp (from say a client), the email isn’t threaded (on the client side), like you get in outlook. So the client doesn’t see the threaded email and be able to read and understand the full conversation. Without threaded email on the client side, it does not provide a good email experience. I feel it’s important.

Just as you could add variables to the emails in automation, You should be able to use the very same variables in the regular email templates.

Overview ClickUp should offer a native helpdesk/ticketing system that integrates directly with email and allows teams to manage client communications as tasks — eliminating the need for third-party helpdesk tools like Help Scout, Zendesk, or Freshdesk. Key Features Email Integration & Ticket Intake Authenticate ClickUp with your support inbox (e.g., support@domain.com ). When a client sends an email, it automatically: Converts into a task. Drops into a predefined folder/list based on custom routing rules (workspaces, tags, email address, etc.). Assigns the task to the correct assignee/team based on smart routing or manual rules. Two-Way Email Communication Users can reply to the client's email directly within the ClickUp task. Responses are sent as replies to the original thread. Optional: Add internal comments not visible to the client. Client responses get appended to the same ClickUp task/thread. Automation & Templates Support for auto-reply triggers, e.g.: "We’ve received your request. A ticket has been created." Use automation to: Set SLAs or due dates. Add custom fields like “Priority,” “Client,” or “Ticket Type.” Trigger reminders/escalations. Client View Portal (Optional) Option to generate a client-facing view or portal (lightweight) showing: Open/closed requests. Status updates. Response history. Smart Workflows Enable mapping based on custom logic: “If email contains ‘urgent’ → assign to John.” “If email from xyz.com → tag as VIP.” Integrate with Goals, Docs, and Dashboards for full visibility. Why This Matters ClickUp is already powerful for internal project management — this closes the loop by turning it into a client-facing support hub. Agencies, SaaS companies, and service teams want fewer tools, not more — and this would keep client operations centralized within ClickUp.

From support ticket: Ability to 'Schedule Send' emails

Improve the formatting for E-mail to channel. Currently it changes the original e-mails format to make it look like a bunch of garbled text, long URLs, no images, etc. Ideally this should retain the original format that the e-mail is in.