There really needs to be a way to communicate with clients and onboard them that allows us to pair down all the options and features for them and control their default level of notifications. Many clients are not tech savvy. They need a much simpler interface for message boards - setting up a task list and tasks as messages doesn't work for these types of clients, when they can see "assignee,, subtasks, due date, checklists" etc. - they instantly become overwhelmed and won't use it and will email us everything which defats the purpose. ironically I CAN toggle on and off exactly what I want the client to see on a task if it's a public link, making it look like very clean simple message...but as soon as it has any level of user access, there are 5 things they are forced to see that make it obviously a "task" no matter what task type you set it to. The chat view doesn't work because email notifications for that are off by default and again, this type of user should not have to customize their notifications first thing, and won't even read instructions on how to do so (so please don't merge with documentation request.) We've had to keep Basecamp for this one purpose for years because even though they are not very good in any other way, they have such a straightforward out-of-the-box message board for clients but it would be so much better to have everything in one place so we weren't constantly moving between two platforms for every project (and so we could keep branding consistent) - but clients should not have a learning curve (and a steep one) to just be able to send and receive messages, view their project status, approve products, etc. Please please please give the option of a paired down client experience with default home screen and notifications set up by the manager, not the user.
