Support Ticket System
future
Pat Carney
Create a system where our clients can create new support tickets for issues. Should be able to create a custom form and use a ticket number system. It would also be nice to have a guest view role for this.
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Max Weiten
[1/16] - Support Ticket System Update
Hi everyone! Please keep sharing your feature requests and any additional needs using the survey link below. All ideas are welcome; even if they’re unconventional or outside the box. If you have a unique use case we haven’t considered, don’t hesitate to add it!
We’ve highlighted several feature requests that could further enhance this system in the future. If any of these suggestions resonate with you or match your needs, please let us know. Your feedback will help us prioritize and shape our roadmap.
A
Alessandro Almeida
A feature that would dramatically improve ClickUp for technical support teams would be a native WhatsApp ticket integration system.
Currently, all customer support interactions coming from WhatsApp need to be manually recorded as tasks, comments, updates, and attachments in ClickUp. This creates operational overhead, delays documentation, and increases the risk of losing important technical information.
What I would like to see:
Automatic creation of support tickets from WhatsApp conversations
Automatic synchronization of messages with task history/activity
Ability to automatically attach media (photos, videos, PDFs) to the task
Link the conversation to an existing customer profile
Searchable conversation history within ClickUp
Automatic status updates based on conversation flow
Assigning support to multiple agents
Voice message transcription support
For technical support operations, this would transform ClickUp into a true support management platform, eliminating the need for external CRMs or manual processes.
Today, many support teams work almost exclusively through WhatsApp, especially in the technical and field support sectors. Native integration with WhatsApp would significantly improve productivity, traceability, and the quality of responses.
R
Rune
Max Weiten Hello! any update here?
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Scott Tripp
only took 8 years and its on future lol.
Max Weiten
marked this post as
future
Jen Baker
Max Weiten Hopefully future = within the next few months! Please consider the comments here for this: https://feedback.clickup.com/feature-requests/p/feature-request-email-thread-recognition-for-email-to-task-for-help-desk-support Thank you!
S
Scott Tripp
Max Weiten how long does future mean usually lol
Max Weiten
[1/16] - Support Ticket System Update
Hi everyone! Please keep sharing your feature requests and any additional needs using the survey link below. All ideas are welcome; even if they’re unconventional or outside the box. If you have a unique use case we haven’t considered, don’t hesitate to add it!
We’ve highlighted several feature requests that could further enhance this system in the future. If any of these suggestions resonate with you or match your needs, please let us know. Your feedback will help us prioritize and shape our roadmap.
Max Weiten
Hey all, I hope you're all doing well!
We'd love to hear what features matter most to you for this feature request. Could you take 2 minutes to fill out this quick survey? Your input directly shapes how we go about features like this!
Xavier Wing Hing
Max Weiten This is the one glaring CU omission from my company's perspective. We've been searching high and low (for over a year) for something that can function as a ticketing system and integrate smoothly within our current CU workflows. There's nothing we feel comfortably fits and that includes the type of flexibility we know CU could implement. We've tried (and read about) different ways to set it up within the current framework, but it all feels very hacky/makeshift.
We're desperate for this functionality and praying it's built in. Happy to be contacted to discuss what we'd regard as functionality dealbreakers if it's helpful 🙏
Matt Schwartz
Max Weiten Done!
Tim Jasper
@Devon Moran Ivan Villa Zeb (or anyone else interested). I'm look forward to this functionality when Clickup's new Email client is released. ie the combination of Clickup Chat and Clickup Mail will be a perfect solution for Support tickets..
Mario Rader
What's the status on this? It's a 7 year old request and all we have so far is that pinned suggested workflow; which we have been using for a while too, but is far from perfect.
Just wondering, if there will be any more progess or if this should actually be closed. Thanks!
M
Michael Swartz
YES! A central source of truth right? The ticketing system should work like Freshdesk, Zoho Desk, etc. Especially if someone sends an email to support (at) company (dot) com, a ticket gets created, an alert gets emailed to recipient, one to owner. Owner can email inside of task back to recipient and recipient can use their email to respond. PLEASE PLEASE PLEASE add this in soon. Looks like Monday has something called, Monday Service.
Neal van der Valk
Similarly to Zendesk, an overview of incoming emails where we can answer, assign and link to one or more tasks would be great. This is the only missing link if we have tasks/views (✅), chat (🚧) and tickets (❓) combined. Basically every agency's dream :)
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