Support Ticket System
future
Pat Carney
Create a system where our clients can create new support tickets for issues. Should be able to create a custom form and use a ticket number system. It would also be nice to have a guest view role for this.
Log In
Max Weiten
[1/16] - Support Ticket System Update
Hi everyone! Please keep sharing your feature requests and any additional needs using the survey link below. All ideas are welcome; even if they’re unconventional or outside the box. If you have a unique use case we haven’t considered, don’t hesitate to add it!
We’ve highlighted several feature requests that could further enhance this system in the future. If any of these suggestions resonate with you or match your needs, please let us know. Your feedback will help us prioritize and shape our roadmap.
S
Scott Tripp
only took 8 years and its on future lol.
Max Weiten
marked this post as
future
Jen Baker
Max Weiten Hopefully future = within the next few months! Please consider the comments here for this: https://feedback.clickup.com/feature-requests/p/feature-request-email-thread-recognition-for-email-to-task-for-help-desk-support Thank you!
S
Scott Tripp
Max Weiten how long does future mean usually lol
Max Weiten
[1/16] - Support Ticket System Update
Hi everyone! Please keep sharing your feature requests and any additional needs using the survey link below. All ideas are welcome; even if they’re unconventional or outside the box. If you have a unique use case we haven’t considered, don’t hesitate to add it!
We’ve highlighted several feature requests that could further enhance this system in the future. If any of these suggestions resonate with you or match your needs, please let us know. Your feedback will help us prioritize and shape our roadmap.
Max Weiten
Hey all, I hope you're all doing well!
We'd love to hear what features matter most to you for this feature request. Could you take 2 minutes to fill out this quick survey? Your input directly shapes how we go about features like this!
Xavier Wing Hing
Max Weiten This is the one glaring CU omission from my company's perspective. We've been searching high and low (for over a year) for something that can function as a ticketing system and integrate smoothly within our current CU workflows. There's nothing we feel comfortably fits and that includes the type of flexibility we know CU could implement. We've tried (and read about) different ways to set it up within the current framework, but it all feels very hacky/makeshift.
We're desperate for this functionality and praying it's built in. Happy to be contacted to discuss what we'd regard as functionality dealbreakers if it's helpful 🙏
Matt Schwartz
Max Weiten Done!
Tim Jasper
@Devon Moran Ivan Villa Zeb (or anyone else interested). I'm look forward to this functionality when Clickup's new Email client is released. ie the combination of Clickup Chat and Clickup Mail will be a perfect solution for Support tickets..
Mario Rader
What's the status on this? It's a 7 year old request and all we have so far is that pinned suggested workflow; which we have been using for a while too, but is far from perfect.
Just wondering, if there will be any more progess or if this should actually be closed. Thanks!
M
Michael Swartz
YES! A central source of truth right? The ticketing system should work like Freshdesk, Zoho Desk, etc. Especially if someone sends an email to support (at) company (dot) com, a ticket gets created, an alert gets emailed to recipient, one to owner. Owner can email inside of task back to recipient and recipient can use their email to respond. PLEASE PLEASE PLEASE add this in soon. Looks like Monday has something called, Monday Service.
Neal van der Valk
Similarly to Zendesk, an overview of incoming emails where we can answer, assign and link to one or more tasks would be great. This is the only missing link if we have tasks/views (✅), chat (🚧) and tickets (❓) combined. Basically every agency's dream :)
Thiago Franklin
This feature is essential, I don't know why it hasn't been added to ClickUp yet. We need mechanisms to have a ticketing system within ClickUp. Currently, I have to have a separate system to manage support tickets. This is very inconvenient as I have to maintain and support two systems. It shouldn't be long before a ticketing system can be built within ClickUp.
It's worth noting that the functionality of feedback for the customer is important, so that they can interact externally without needing a user account within ClickUp.
O
Olly Fray
Thiago Franklin Whilst not the perfect solution, Beta testers of my tool https://www.clickydesk.com are finding some success here as a workaround.
It does a lot of the things expected of a support ticket tool, but you can manage your tickets as ClickUp tasks while the customer can interact and reply to tickets via an external portal.
If you want to join the Beta, you can sign up and I'll activate your account so you can play around with it.
K
Karol Rzepka
Olly Fray I really need to connect the ticketing system with ClickUp.
I registered and need to check your solution.
O
Olly Fray
A client of mine pointed me in the direction of this request. I recently built an integration for them where a customer could create support tickets (in a separate portal) and monitor their progress, all while the client could manage the workflows as ClickUp tasks.
From what I've read below it seems this might be very similar to what a lot of people have been requesting.
With that in mind, I've started building this integration into a reusable tool that supports many users (rather than just the one). It's not entirely complete yet but the majority of the work is already there. As a next step it would be good to test this with a small user base to make sure it works as expected, to iron out any issues and to make it fit for purpose.
If anyone is interested in testing it out (free of charge) and helping shape it to the use case, I've spun up a landing page where you can drop your details - https://www.clickydesk.com
Hopefully this will help at least some people with the problem they've been facing.
Thanks!
Load More
→