Too Many Clicks in ClickUp 3.0 | Task view and Inbox
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Michal Šiška
Hello, this last couple updates to the Notifications and now Task creation is absolutely horrendous. Why would you increase the number of clicks one needs to do for mundane tasks? Right now when I want to create a task I need to click Create task, then the 3 dots, then custom fields and only after that am I able to fill the custom fields. What logical reason would make you do this?
Moreover, when the last Notification / Inbox update is even worse. I need to open the Notification, then click Details, then Expand and only then am I in the task view.
Please for the love of god and everything thats holy stop adding unnecessary clicks for things that do NOT NEED them. Thank you.
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Ivan Villa
As some of you may have noticed, in your task settings, there's now a toggle to switch off the tabs and revert to a single scrollable panel. This is a personal setting, so feel free to switch it on or off—it won't affect the rest of your team. We're continuously working on more improvements to enhance the tasks experience. In the meantime, this should offer a quick way to customize your view as we keep making enhancements. 🙂
Brendan W
Merged in a post:
Inbox 3.0 is so difficult to use—especially for clients/guests
Galen King
Does anyone else find the inbox impossibly frustrating and intuitive? It’s fine for notification alerts but when you click on a notification, it’s opened in a way that makes it almost impossible to know where you are or how you got there, and how to take action. It doesn’t seem to open the notification in the context (i.e., in the comment on the task or doc etc.) and I find myself and my guests just getting lost.
Worse, new guests tend to go directly to the inbox from their email notifications and they don’t realize there’s a whole ClickUp experience so they have no idea that they can create new chats and just reply in a thread.
Which brings me to threads. Replies to comments are so easily lost and difficult to find or even see in the first place.
Is it just me? Am I missing something?
Brendan W
Merged in a post:
Make Inbox faster, friendlier and more functional.
LBell
TL;DR: Inbox should have breadcrumbs, and simple way to open the full task when you click on it.
99% of the time, I'm either clearing a notification (currently easy to do) or need to look at the full task to grok what's going on and follow up on the notification.
Neither of the two available Display Modes (full screen or inline) get me what I need, and I have to click AGAIN to open the task every time.
In fact, the display modes just cause confusion as the screen jumps around, and I'm never sure if I'm on the next notification, or the current one, or what's going to happen next.
Please provide the option to simply OPEN FULL TASK when I click the notification by default (and still let me click unread, snooze, or clear).
Ideal inbox that is actually useful included below.
Similar requests:
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Trevor Maxwell
I would like the legacy reminder system back please.
The current workflow that I use with the legacy reminders was:
- I had a task, and I created a reminder for the next day.
- This provided a list of things I needed to look at that day.
- I did a couple of steps for that task, and then moved that task to the next status, which was something I had to look at the following day.
- So, I would snooze the reminder by one day.
-My list would slowly get smaller throughout the day until I was finished all my tasks.
This does not mean that I would close the card. I just needed a reminder for which day I should look at it. A lot of times, if I was requesting another teammate to review the card, I would update the status accordingly, and I would set a reminder for myself three days out in case that employee missed the status update they get in their inbox. I would follow up with them to make sure things get done in a timely manner. Again, the reminder list is a nice list of everything that I need to take care of for me specifically on that day.
Currently, the way I have to do this now with the new system is set a start date for a ClickUp card so it shows up in my list, and then keep changing the start date to get the same results. This is clunky and not ideal, but the only way that it works currently.
I used to be able to move reminders with an icon on the right side without going into the clickup card.
Georg Martinka
Oh wow, ClickUp 4.0 is here — the long-awaited update… and the Inbox still doesn’t support the one basic feature we’ve been hoping for.
Still 5x more clicks (compared to 2.0)
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Trevor Maxwell
Georg Martinka I agree I came on to request the legacy reminder system back at least .
Georg Martinka
Anthony Raad is it possible to have an update on the progress? Status "in progress" is since about 18 months. Thank you.
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Leo Steeds
Can I suggest a modifier key plus click to collapse or expand all items
at a particular level of hierarchy
. E.g. command-click (mac) on the triangle next to each main task (i.e. view/hide sub-tasks) would collapse or expand all main tasks. This logic could be extended throughout the whole of ClickUp very easily, would probably be quite easy to implement, and would save SO
many click, and therefore so much time!LBell
Just a quick plea to Please Fix the Inbox. I've been trying to get used to it, but still hate it.
Please simplify the inbox so that it shows the notification, and when we click on it, it takes us to the task. Just that simple.
The dancing windows as things move around when you expand a notification is annoying, and doesn't really add much, and always disorients me. 90% of the time I need to open the task and take some action. The other 10% is to clear, or snooze. Neither the "inline" nor "full screen" provides useful actions... if there are multiple notifications on one task, I'll see all those in the full task view when I click through.
Guy Mannerings
LBell I actually quite like the sidebar Task mode, as I find it quite quick to use. But I probably don't need the Activity panel showing when I open it, as I have just read the activity on the main screen.
It might make more sense just to show the Task view overlaid floating over the list of notifications, like sidebar Task view on List view does. That way, you can still see the List of notifications underneath and quickly click through without having to hit the back button. That would be much quicker to use.
I can see that if you click the task name it could take you to full-screen task view, but if you hit the rest of the notification bar, it opens in the sidebar. Best of both worlds that way!
LBell
Guy Mannerings I'm glad that works for you, but I MUCH prefer the full-screen task view:
1) my eyes are trained to look at certain parts of the screen for information (on the full task view) and
2) we use a lot of chat, so having to click open the "activities" bar and not see the rest is severely limiting.
Regardless, the expanding notifications has to go. Maybe if the UI made it more distinct what was expanded under a notification, that might help, but every time I click a notification item an, andd it opens up, I'm lost as to which is the item, which is the notification, and which is the next item.
Jonathan Laliberte
LBell
I couldn't agree more.
We often have auto-generated tasks with names for a given PO, so it may be just "PO-1234" as the name of the task. If someone comments on it asking a question, I click it in my inbox but in the view that is shown all I have for context is the PO number and the question. The description of the task isn't shown (where the description and documents for the PO are). Other comment threads aren't shown. Custom fields aren't shown. So, on 90%+ of tasks in my inbox, I have click on the notification, then click again to actually get to the task to see what is actually going on, and I find it all very messy.
The "fullscreen" view is better than the "inline" view, but not by enough.
LBell
Still confusing.
Joshua Borger
It'd help us a lot if inbox was structured better. Logically, I think the most expected action when clicking on a notification is to be taken directly to the task or location. If the inbox notification was for a comment, the user could be taken directly to the task, but the activity sidebar navigates and highlights the comment made. That way you see all the context you need in 1 click, but you don't have to scroll because you're taken directly to the place of change within that task. Seeing an overview then having to click details or click the task is confusing, extra work, and makes it difficult to keep track of what's happening.
Espen Grimsgaard
Joshua Borger I agree 100%. The extra click to open the task from the inbox is very annoying. Who needs that? 🤷🏼♂
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Thomas Ikemann
Joshua Borger Espen Grimsgaard This task has been created on 1st of November 2023 and is in the bottom third of the "In progress" section now, I am afraid we are going to celebrate second anniversary this year.
What do you think when could this task be tackled Anthony Raad? Are you prioritising tasks with alot of upvotes?
LBell
"I think the most expected action when clicking on a notification is to be taken directly to the task or location."
100%
ALL of the things I need to do on a task that pops up in my inbox requires going to that task.
Having it either expand (in a not very visually distinctive way) or open up a new screen, then STILL have to figure out what to click to go to the task is extremely annoying.
Georg Martinka
Hi Anthony Raad Please prioritize improvements to the inbox. This issue has been open for a year, and my frustration is now at an all-time high. Version 2.0 was a productivity masterpiece—there was nothing wrong with it. It was so much easier to use, and the excessive clicks in the current version remain incredibly frustrating.
Example:
- I don't want to have to think twice about deleted tasks. If a task is deleted from one place, it shouldn’t require extra clearing or deletion elsewhere. This disrupts my focus.
- Also, please allow task deletion directly from the overview—it shouldn’t take five (F-I-V-E!) clicks (including the additional clearing button in the inbox) to delete a task.
- or ... just please let us use Version 2.0 again. ... all of these problems would be gone :)
Georg Martinka
Again ... Six months later, my team and I ended up with around 50,000 unnecessary clicks – all avoidable. Time wasted I have to pay. But I see a lot of updates in the AI space at Clickup. Great to have the opportunity to auto-summarize a 2-line client mail coming in for an upgrade of 20$ per user ... but having no chance of being more productive by reducing clicks.
Anthony Raad & Brendan Wolfe Brendan Wolfe do you have any reasonable timeline or update on this? thank you
Georg Martinka
Can you bless us at least on right click with a delete function (would be still one more click than on my sketch above on the main overview level)
Thank you
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