Joey Thanks for looking at this again! In our use case, just being able to reply via email on mobile would allow us to more easily interact with forms. Right now, if an external user submits a form and we're on mobile (e.g. ticket on the weekend) we have to go on a computer to be able to reply to this user. We have many stores and employees that submit forms, and allowing us that do after hours support to more easily reply to forms would be a huge boon for us.

Joey

We've implemented a full Service Desk within ClickUp and utilise the send email from tasks function to reply to users (and receive responses).

Unfortunately as we can't from the mobile app, this leaves someone always tired to a computer.

Joey The best option for us is mailing from the tasks in ClickUp mobile app. We tend to keep all our mails inside ClickUp and assigned to the tasks.

Joey Being able to read, reply and create new emails within tasks is what I'm looking for. Everything we can do on the desktop now.

Joey, hi! My case is not to replace my mobile email app. When I'm on the go and creating a new task, I want to track all of my communications in ClickUp for my team.

Joey

I fully agree with what has been shared so far. I’m not looking to replace my mobile email app.

The real need is to send and reply to emails directly from tasks in ClickUp, keeping all communication clearly tied to the related task or ticket.

For those using ClickUp as a service desk or ticketing system, email is a core part of the workflow. Right now, the mobile experience is limiting: even for quick replies, you’re forced to switch to desktop, which breaks continuity and slows response times.

Proper email support in the mobile app (sending, replying, threaded conversations, ideally with support for multiple SMTP accounts) would significantly improve responsiveness, operational continuity, and overall support quality, especially when working on the go or outside office hours.

Joey I've found that there is less friction when I email clients directly from project tasks, rather than getting them to log into Clickup and comment directly on tasks. I'm predominantly desktop-first, but being able to email from the mobile app would be a welcome addition when I'm away from my desk.

Joey thanks for looking into the feature request! We’d love to be able to send emails from within tasks like you can from the web app. Quite often we’re out on the road needing to communicate with suppliers, contractors and clients about jobs (our tasks), and we want to keep all communications within the job so everyone has visibility, so having this functionality would be really helpful.

Hi Joey . I’m pretty much the same as others not looking to replace my email system. But looking for a similar functionality that’s already in the desktop app in the mobile app

Joey Fully integrating email into ClickUp would be a dream come true. If it integrated well with the software, it would be a game changer in our daily work!

Joey Thanks. We would like to completely replace our mobile email app with this.

Joey For our business, a full replacement would be ideal! It's great to be able send and receive emails like the web, but our team is replacing more and more with ClickUp.

One thing that would be incredibly nice that isn't possible in the web app currently is when someone emails us, to take the email, attach it to an existing task, and then be able to continue to send and receive emails from within ClickUp. Right now, it seems to only be possible if an email was started from within an existing task or if a new task is generated from an email. You can send an email to the task, but you can't continue it within the task (at least not that I've been able to see). One workaround is to copy the email address for the task and to reply in to the email chain, and hope that everyone hits reply all with each email, but that's somewhat clunky (and external vendors have no idea what the random email address is).

Joey it would be best if we could only use ClickUp for email with. We use front.com for customer service management now (also intercom.io), but if you solve that you can assign Mail, team inbox, private inboxes, save contacts that don't work now (very hard), easy to use on mobile and get a great inbox view like front.com. If you solve it, we could definitely pay extra for it.

Sean Curran: Thank you, makes complete sense!

Tony: That helps, thank you!

Patrycjusz Rodzyński: Do you keep one task per email thread? Just curious on your workflow here!

Alessio Rigato: Thanks for your details there. Do you have more information on the multiple SMTP accounts, how would that help your workflow on mobile? Do employees respond using different support emails, for example?

Joey There can be multiple email threads in one task, but one thread is always in one task.