Michael Powers
I have looked and looked, but can't find any videos/tutorials on how ZenDesk integration works. Anyone have a link?
Ruth Barrow
it would be great to some how add an internal note to zendesk via clickup. for example i work on a clickup tast and complete it then write a comment to say its complete pls let the client know. then the help staff see this in zen desk and update the client
Thomas Jacobsen
We are missing any way to actually send a message from ClickUp to attached Zendesk tickets through the integration. This is more than useful once a ticket is closed in ClickUp we need the Zendesk ticket to re-open and notify our helpdesk staff that they can let the customer know a certain task or bug has been fixed. If this is possible through the integration now, it would be great to know how. Thanks a lot.
J
Jenn Feliz
Will there be a v2 of this and if so when would it be planned.
It would be great if we could get a custom field that shows the links of a task like zendesk,etc. so that the zendesk ticket is available at the list view.
Also great would be one way updates/sync from zendesk, so the clickup task always has the latest info and then the agent can decide when to update zendesk.
Grabbing some additional details from the zendesk ticket like last responded dates,etc. I can see this being part of automations
Thanks team!
Koen Mertens
Bug: You can't create a subtask from a Zendesk ticket (you can't select a task as parent). You can however link a ticket to a subtask (but then you first have to go to ClickUp, create the subtask, copy the Id and search in Zendesk, which defeats the purpose of an 'integration' of course). For me this is a bug rather than a feature request.
Suggestion: Like with 'linking' to a (sub)task, it would be nice to be able to search for a task Id and select the task as parent when creating a new ticket.
Koen Mertens
Bug: When you create a task from a Zendesk ticket, and then delete the task in ClickUp before you unlink in Zendesk, you can't unlink in the task in Zendesk. If you first unlink and then delete the task, there's no problem.
Elmar Putz
Hi,
another bug showed up - if you open a Zendesk ticket with an assigned clickup task, the task is not visible on initial load. If you switch between the tabs (linked versus new task), the plugin seems to reload and the task is visible again.
Ivan Villa
Elmar Putz: Hi Elmar! Can you check again? It looks like we pushed a fix that may help around the same time you posted this.
Elmar Putz
Ivan Villa: unfortunately the bug still exists - when you open a ticket in zendesk which has already a linked task, the task won't show up unless you switch the tabs in the plugin - this leads to a lot of duplicate assignments in our workflow because the zendesk agent doesn't get the information that there is already an existing task on initial load of the zendesk ticket
Ivan Villa
Elmar Putz: We will continue investigating, thanks for getting back to us!
Ivan Villa
Hey Elmar Putz We can't seem to reproduce this issue on our end. Our technical support team suggested uninstalling the application and reinstalling, or possibly trying another browser just to test. If after this you still can't get it to work, reach out to our help directly and they can create a ticket for you to further assist https://clickup.com/help
Elmar Putz
Ivan Villa: no change at all - i'm using a different browser, uninstalled and reinstalled the app in zendesk and the issue still exists
Zeb
complete
Elmar Putz
Hi,
the integration works now which is great. There is one problem, which should be fixed soon: if a task is closed, it won't show up anymore as linked task in Zendesk. At least in our workflow this makes no sense because you loose the information to which task this ticket belongs.
Elmar
Zeb
Elmar Putz: We've fixed that and submitted to Zendesk, should be live next week! Thanks for your help!
Michael Powers
Elmar Putz: I'm not in CS, so I don't use ZenDesk, but I realize that there are some things ZenDesk isn't suited for that ClickUp does well. If you have a couple minutes I'd love if you could describe how you are setting up your workflow to get a better understanding of what my CS team needs. TIA!
Elmar Putz
hi, the zendesk integration is finally in the marketplace, but unfortunately it is not working because it points to "staging.clickup.com"?
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