WhatsApp Automation and Direct Integration
future
Zubair Akbar
Please add direct WhatsApp Integration with Clickup. It will help us to send tasks and other notification directly on WhatsApp through Clickup.
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Zach - ClickUp
Hey everyone,
Thank you so much for your continued interest on the ClickUp WhatsApp integration. We understand how valuable this feature is to many of you and we have read through your use cases in the comments below!
While our team is currently focused on other integration priorities, we want to assure you that this request remains on our radar. We are interested in adding this (and many other integrations) in the future, but candidly it is not planned for the near term.
We truly appreciate your feedback and engagement. We’ll keep this pinned post updated as soon as there’s progress to share.
Sincerely,
The ClickUp Product Team
Last Edited: Jan 16
Cristina Rego
For many freelancers, small businesses and service providers, WhatsApp became the main channel of communication with customers, even above email. In my experience, close to 90% of requests, business inquiries and incidents arrive this way.
However, we still need to manually copy and paste the messages into ClickUp and follow up on both platforms. This creates duplicate work, consumes time, and increases the chances of missing an important order.
It would be very useful to have an integration between WhatsApp Business and ClickUp, similar to the one that already exists with email.
Some interesting features could be:
- Select a specific WhatsApp message and assign it a label, such as “New Order”, “Incident” or “New Lead”.
- Automatically create a task in ClickUp based on that tag, without the need to copy and paste.
- Centralize requests in an inbox to later organize them according to the customer or project.
- Have this functionality both on WhatsApp Web/Desktop and on mobile devices.
It would also be interesting if automation could be applied to individual messages and not necessarily to entire conversations, since it is common for the same customer to deal with different issues within the same chat.
Oswaldo Urbano
I believe it is extremely important to add direct WhatsApp integration to ClickUp soon. Many people, including current clients, potential clients, and suppliers use WhatsApp on a daily basis. Having this integration would be a huge help for sending tasks, reminders, notifications, and other information, which would significantly boost our productivity and save us time.
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Alessandro Almeida
Add direct WhatsApp integration with Clickup. This will help us send tasks and other notifications directly on WhatsApp through Clickup.
Владимир Бугайчук
When WhatsApp and Telegram will be integrated, the 21st century is coming. It's like a base. From the point of view of notifications and in terms of interaction with customers and partners: bots and so on. Just make integrations and then improve them. You can't go anywhere without it now
W
WT
Zach, For those of us with a mix of individuals, artists, and small entities as clients, both WA Business and Personal accounts are essential. I would completely understand if some capabilities were only available for business accounts, but messaging functions need to be there for both. I hope this is near future rather than far future....
Steph Ortiz
updated the status to
future
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שפרה קיטרוסקי
Steph Ortiz , WhatsApp Coexistence can be a great fit for small and medium businesses, allowing the continued use of the WhatsApp Business app alongside automation tools.
It could also be easier for the team at ClickUp to implement.
Brendan W
Merged in a post:
Whatsapp Integration
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Julz Evangelio
I would love to have the option for Whats app to integrate with Clickup and have Super Agents to create task from there
martin
whatsapp business is not a problem. when will this roll out?
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Anish Jain
martin but Whatsapp Personal is better for b2b usecase.
Marius
WhatsApp Business is ideal for a bigger company, while personal WhatsApp accounts are popular, when a company needs to scale, it's complicated with personal accounts. WhatsApp Business opens many possibilities.
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Anish Jain
Marius Yes exactly, so at our company we have both we build an app that's automatically switch to WABA or Whatsapp Personal.
Fabricio de Oliveira
Hi Zack, we only have personal whats app accounts and so do most of our customers.
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