Integrate Bug Reporting & Tracking directly into ClickUp.
S
Serge
3rd party tools like Canny are not ideal for bug tracking, plus you will have a lot more flexibility if you can integrate this as part of Clickup.
-Allow submitting bugs
-private and public posts (no more "email bugs@")
-make videos right from within the bug request
-Add more statuses & transparency so users can see real status of bug, and even the engineer or team assigned to it.
-Add more detailed progress meter, much more useful than just sitting "In Progress" for few months
-All incoming bugs should be classified by a moderator, never left in "Open" status
-Classify each bug into severity type, and if it's in queue to be worked on, show # in queue
-If the bug is really a feature issue, or user usability error, re-classify it as such, so it's not counting towards open bugs
-Show stats for bugs resolved in last week/month, etc.
-Bugs identified by your internal team should also become part of this system & part of the stats, so we are not just hearing about it in update emails
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Guy Mannerings
This would be really beneficial.
I have so many bugs submitted, it would be way easier to track them inside ClickUp directly and be able to respond to messages from support there, instead of trying to track and respond and check the status of bugs via email.
It would also mean support gets more consistent responses from me, as email can become too overloaded, which will only help ClickUp as well.
Joshua Borger
I agree, this would be more helpful than having to go through the long process of submitting a bug but be more effective than using Canny for bugs.