Tadej Jevševar
in progress
Tadej Jevševar
Hey everyone — Tadej here, PM for integrations at ClickUp!
Thanks for continuing to advocate for a Freshdesk integration. I’m excited to share an update:
What’s Available Today
- We now offer a Freshdesk Sync integration (in beta) for users on Business Plus and Enterprise plans.
- Workspace owners and admins can signup from the App Center. 
Once connected, the integration automatically generates tasks in a dedicated “Freshdesk” Space, and updates flow both ways—so managing support tickets becomes seamless inside ClickUp. You can pause/resume the sync anytime from the App Center.
If you’re not yet on Business Plus or Enterprise, or can’t access the beta yet, you can still connect Freshdesk and ClickUp using third-party tools like: Zapier triggers like “new Freshdesk ticket” → action “create ClickUp task”
A question for you all:
- If you’re currently using Freshdesk + ClickUp, what parts of the sync are most important?
- Are there pain points you’re still experiencing even with the beta?
- What features or workflows would make a native Freshdesk integration even more valuable for your team?
Your feedback will help us prioritize future enhancements—appreciate it!
cc Jason Foley
Hernan Garcia
Tadej Jevševar: A dedicate "Freshdesk" space is ok when a ticket is created FROM FD but we should be able to move the ticket to the proper space/list once we start working and the ticket should "remember" to synch into FD.
The way we implemented our integration today is as follow.
We "tag" the cases the text #FD123456 (where 123456) is the FD case number.
We listen to the clickup webhooks and when a case is moved to a particular "status" we care about, we update the FD case.
We don't particular care about creating ClickUp cases from FD because FD isused by our customers to report issues and our support team deal with those cases, onlly opening ClickUp cases when necessary and adding the important/relevant information into the FD case.
Hope this helps.
Tadej Jevševar
Hernan Garcia: Thanks, this helps a lot. Do you already use Freshdesk integration?
Libra Software
Tadej Jevševar good morning. I stopped using freshdesk due to visual impairment, especially for working with attachments. Even with the most complete plan, and over time things became more and more confusing, it's a great tool, with an outdated interface.
Hernan Garcia
Tadej Jevševar: We use our own at the moment, yes.
Tadej Jevševar
Hernan Garcia: Sorry, but not sure I understand... Do you use the Freshdesk (beta) integration we have built or something else?
Could you please provide a bit more info if you use something else?
Hernan Garcia
Tadej Jevševar: Sure, no, I haven't used your Beta integration yet. We build our own integration using the APIs from FD and ClickUp plus the webhooks from ClickUp to implement the flow described above.
Based on your description of the current Beta integration, it may not work with our flow. For us FD is customer facing support and ClickUp is internal communication between CS and Engineering.
The integration is important so CS knows the status of specific tasks in Clickup specially deployment to sandbox and production to notify our end users.
Leslie Surel
Tadej Jevševar I'v been wanting this feature for years now. I'd love to beta test and provide feedback, but I am on the Business Plan (not plus). I recently downgraded Clickup and considered canceling due to lack of integration with Freshdesk. If this FD integration is added soon and works two-way, I'd strongly consider upgrading instead. If you'd like me to test and provide feedback, feel free to reach out.
This is how I envision it working:
- Client emails support ticket to FD.
- I choose to send ticket to CU, and choose location, status, tags, etc.
- I'd want the option whether or not to send ALL tickets to CU.
- If it's necessary to have a single location for all FD tickets so statuses line up, that'd be fine if we can add tags or something so the task is also visible in other places in CU where we keep client projects.
-In Freshdesk, there's a direct link to CU task, and vice versa
-If status is updated in CU, it updates Freshdesk and vice versa.
- Ideally, notes added in CU or FD would sync, but even a simple log history and URL link like "Agent added note in Freshdesk" or "File uploaded to task in ClickUp" would be ok
-There'd be option to select source of truth. For me, I'd want FD as the source of truth.
Right now clients send day-to-day support tickets for website updates in FD. In CU we track larger projects like a full web redesigns. Without the integration, we don't have a birdseye view of all client activity. ClickUp sometimes gathers dust unless a client has an active larger project. It's a clunky workflow at best.
For now, the best we can do is a custom URL field in CU which goes to the clients' company in FD. So at least if we're looking at a client in CU, we can easily click over to see all their tickets.
Feel free to reach out if you'd like more details or have questions.
Tadej Jevševar
Thank you, Leslie Surel. This is super valuable, especially while working on out beta.
Tadej Jevševar
Merged in a post:
Fresh Desk
V
Vipin Doshi
We use Fresh Desk for support Tickets and would like to explore if integration can be done to push task in Fresh Desk as Tickets
Tadej Jevševar
Merged in a post:
Freshdesk
Rahul Singh
sync ClickUp tasks's with Freshdesk tickets
Leslie Surel
Just checking back again to see if anything was happening with Freshdesk and Clickup integration. Should we give up since this request is now 7 years old? ☹️ It's very tempting to switch to another project management tool with this integration, much as I love ClickUp for other things. This manual process really slows down our work flow. We are currently using a custom field in Clickup for "FreshDesk ticket URL" and adding a note in Freshdesk with "ClickUp Task Link". It's very cumbersome, not to mention there is no syncing of statuses.
Has anyone set up an automation via Zapier or others that works well for FreshDesk <-> ClickUp? We have not had much luck with this integration with our tests. May give it another spin to see if newer versions work better than previously.
D
Dominik Przybylski
Jackson James I will ask for your help to synchronize it. kontakt@drimple.pl
A
Ashley Adams
VERY interested in this integration and would love an update on whether this has made it onto your product team's roadmap.
Tim Fischer
This would be HUGE ↑↑↑
Benjamin
and freshservices !
Leslie Surel
This request is from 2018 -- Any update on an integration between ClickUp and Freshdesk? Ideally, I would like to have a way to add some (not all) of our Freshdesk tickets to ClickUp, and have them sort into the right client list. Then sync back and forth when status changes. Perhaps even just having the ClickUp task automatically get a "solved in Freshdesk" tag. There is a paid add-on for Freshdesk for ClickUp, but given ClickUps integrations with other support tools, I wonder why Freshdesk is not included?
Nick Foster
Still waiting for this integration. It's been over 5 years since the original request.
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