New Trigger: Email Received (ex: When a new email arrives...)
planned
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Damon Ryan
From Support Ticket: I can't automate status change or anything based on email thread (eg WHEN New Email received THEN change status)
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Zach
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Last Edited:
December 5th 🎄Hey everyone,
I want to be candid about the progress here. We're going to pause on this as we work on other email improvements. Once we're happy with the state of our email feature, we'll be more than happy to revisit this and get it shipped.
I'm keeping as planned because it's still a priority for us to do, just not yet.
Thank you for understanding.
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Marc-Antoine Legault
Zach, ZACH, ZAAAAAAACHHHH, this is badly needed. I will literally hop on the business version as soon as this delivers.
Please!!
Zach
I hear you Marc! I will make sure this task is updated as our roadmap evolves.
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Domenic Steinhoff
Zach It would be great to have this automation as a first step towards real mail integration. It would be an immensive productivity boost if I can link mail conversations to tasks and see the latest status of each item. For example if i get a response on a thread in outlook to see the linked tasks in the clickup integration and if I open a task in clickup to see the latest conversations in outlook. You could use conversation ids to link these items. This would be a feature allowing even more seamless work in click up as many users still heavily rely on mail conversations.
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sarah raymond
This is 100% needed. Would save so much time
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Guillaume BEGHIN
I would like to set up my CRM and customer service in Clickup and I am also surprised that this feature is still not in place, really a shame
Tony Cunningham
This is a deal breaker for implementing ITSM service desk. I need to be alerted within ClickUp and be able to set custom fields when a user replies to the ticket email that was sent from ClickUp when the task was created. I was hoping I could use ClickUp for service desk, but I guess I'll have to look at other tools that are more purpose-built for that workflow.
Kamau Cooper
Tony Cunningham Agreed, as service provider having replied emails response triggering a simple status change is huge. If and when this is implemented would be a game changer for even new clientele.
Doug Reigelserger
Tony Cunningham we are having the same issue, it makes the email replies useless if there is no notifications.
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marlies.zwepink@credentwealth.com
Hi Zach! Also submitting my vote to have an update on this topic.
Jhonny Rafael Prieto
There is an automation that we put on the clickup when we change a TASK STATUS, we send an e-mail to the client with our text, there is no such option to send to the client's WhatsApp, as well as a message, I would like you to add that option. Because in Brazil, this platform is widely used by people at all times, remember to add the cell phone number field to the drop-down menu so that we can link with the Status and trigger the messages.
Richmond Manzana
This is important for us as well.
An interesting observation. The AI Agent is able to observe and process data if its its an email that is manually fwded to a task using "email to task"
However, any replies to an email sent via clickup are not noticed or picked up by the AI Agent to process as a part of its prompt logic.
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William Strong
This serieously needs to be looked as asap. Clickup is constantly surprising me at how many complex things it can do but simple tasks that most other platforms have figured out or you would expect in a modern platform are not there. Less fringe AI features with limited use, more basic platform enhancements please.
Francesc Beumala
Zach we need an update in this topic. It's what it's holding us back to migrate everything into ClickUp
Guillaume Bleau
Hi, this is critical for our help desk services! We have agents listening to client reply (from an email) to check if the client approved or rejected the task in natural language. I tried to change de Email settings so that each new reply is a new comment instead of being in a thread but it is still not being triggered by the automation.
Without this, we can't use ClickUp for our Help Desk services for which the communication with the client happens only by email.
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