Use email received as a trigger for an automation | Voters

Use email received as a trigger for an automation

planned

Damon Ryan

From Support Ticket: I can't automate status change or anything based on email thread (eg WHEN New Email received THEN change status)

March 5, 2021

Zach

marked this post as

planned

Pinned

Hey everyone, 
I want to be candid about the progress here. We're going to pause on this as we work on other email improvements. Once we're happy with the state of our email feature, we'll be more than happy to revisit this and get it shipped. 
I'm keeping as planned because it's still a priority for us to do.
Thank you for understanding.

Richmond Manzana

This is important for us as well.
An interesting observation. The AI Agent is able to observe and process data if its its an email that is manually fwded to a task using "email to task"
However, any replies to an email sent via clickup are not noticed or picked up by the AI Agent to process as a part of its prompt logic.

William Strong

This serieously needs to be looked as asap. Clickup is constantly surprising me at how many complex things it can do but simple tasks that most other platforms have figured out or you would expect in a modern platform are not there. Less fringe AI features with limited use, more basic platform enhancements please.

Francesc Beumala

Zach we need an update in this topic. It's what it's holding us back to migrate everything into ClickUp

Guillaume Bleau

Hi, this is critical for our help desk services! We have agents listening to client reply (from an email) to check if the client approved or rejected the task in natural language. I tried to change de Email settings so that each new reply is a new comment instead of being in a thread but it is still not being triggered by the automation.

Without this, we can't use ClickUp for our Help Desk services for which the communication with the client happens only by email.

Marc Legault

Zach Agree with others in thread, would 100% get on board with business plan if this was possible.

Mollie Desmond

Hi Zach , any update on this feature? It's a real necessity for a list I'm working on at the moment.

Kamil Juřík

This feature is highly needed!

Jesse Zonneveld

Any update on this? I need my clients to be able to reopen tickets if they respond to a closed ticket

Maciej Pałka

In the case of Customer Service Desk based on e-mail communication to contact customers, detecting new mail as a new comment is critically important to not miss a new comment from the customer on the list view. Thanks to this, automation can change the status of the task and the service technician will not miss any new message from the customer

Mehdi Aouabed

Hello Zach, are there any updates on this? It's one of the features that would keep me on clickup, honestly. Thanks in advance.

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