We run an email-based customer service via ClickUp. Emails are automatically forwarded to a certain list, we reply them directly from ClickUp and then complete the task. However, if a reply arrives to our email, we need to manually search for the task and again, manually reopen it. Because if this, lots of email replies can go under the radar which is pretty annoying.
An automation would be a nice feature which enables to automatically change status when a new email / comment arrives.