Tami Liss 100% - well written.

Anthony Raad please give us the old "see everything somewhat "at a glance" feature back. it is a huge downgrade in our productivity. Already 1 year of un-productivity. Still in progress. There was no need for "improvements"

Anthony Raad no. Please fix the task view first

Sebastian Oschatz thank you for your feedback here. This is just one of our many efforts to improve Inbox and Task view. That being said, I’d love to hear more about your specific feedback with Task view and how it can be improved. Are you up for a 15-minute call?

Anthony Raad Talk of an algorithmically sorted or prioritized "smart" feed makes me nauseous. Is anybody asking for this? Or is it just something Clickup is hoping it can slap an "AI" label on because that sounds futuristic? The Inbox should be simple and dependable: show me what happened in order, and let me decide if I want to filter certain things out of it.

Anthony Raad We don't need another view, we need the ability to navigate spaces, folders and tasks more efficiently. Having the spaces separate on the left bar allows us to jump between spaces quickly rather than spending half the day scrolling up and down past hundreds of folders.

LBell This is great feedback, and I've passed it along to the team. A feed-style inbox is just one of the routes that we're exploring to address the challenges we've heard from customers

Anthony Raad Sorry. I started the survey but I don't actually use the inbox so I don't have answers to some of the questions and can't skip past them. The only notifications I get are where I've been manually re-assigned to a task. Exactly how I like it. We use clickup as a task management tool only, not even really collaboratively, but so that if someone is off unexpectedly, we can see what would have been on their radar and take care of anything urgent. Task view is where my issues are too.

Anthony Raad I remember you (not you in particular) have asked for feedback to the inbox a few month ago and the feedback not only I but alot of the people here was, that the information you receive in the current inbox does not show enough context (it is really isolated, which the feed might fix) AND navigating to the actual task is too lenghy (when clicking on the message in the inbox, you should be in the task view right away instead of being in a "semi task few" and then having to click on the link to the task other time).

In case a personal conversation helps you, I am always up for a short call. :)

Thomas Ikemann I'd love to see the problem of "navigating to the actual task is too lenghty" finally adressed. "semi task view" is something I'd like to completely turn off. This is a great nuisance for me and I don't see it even acknowledged in ClickUp responses.

Thomas Ikemann thanks for articulating this, it's really helpful feedback. I'm looping in Brendan Wolfe, who owns this product area. I'll leave next steps and timing up to him, but we'd love to have a follow-up to dive into this!

Thomas Ikemann Filip Zdunczyk Thanks for the feedback guys! Yes, having the Inbox be the "backwards" layout if you will, where details are on the right and activity/comments are on the left, is something we're looking to improve with future changes to Inbox. We're also going to keep addressing and improving navigation out of Inbox too!

You can also close the right (Details) sidebar if you don't want to see it on your Inbox, pictured below. We remember this and don't open it again unless you manually press the "Details" button on each row in your Inbox.

Brendan W Hello, thanks for reply. I have an impression that we don't understand each other, though. You speak about additional side panel of Details and some changes to Inbox layout (which are not clear for me but still don't feel like a solution for the problem that annoys me). At the same time I feel I have similar problem with INBOX as Thomas Ikemann and Michal Šiška, which is not being addressed (not even mentioned by devs - feels either not understood or omitted on purpose).

When I am in Inbox (desktop app), I see a list of notifications, chronological and grouped by task, that's fine.

CURRENT BEHAVIOUR:

EXPECTED BEHAVIOUR:

Currently every notification requires an unneccessary step to open the task. I'd like an user friendly way to go directly to the task.

Even in the inline display option, this step is required. The behaviour of clicking on the task title changes - at first it expands notification, later it links to the actual task.

Possible solution could be having the title ALWAYS link directly to the task, while clicking on different parts of the bar could expand it and show the notification history (the "semi task view").

Unless I'm missing something and there is actually a way to skip a step and go directly to task page from the notification list?

Filip Zdunczyk Brendan Wolfe I 100% agree! The "semi task view" step is just completely unnecessary, does not add extra value and is one more click for every notification. Clicking on the notification should ideally bring me to the actual task view right away.

Btw, did you notice: When you are in the "semi task view" and you want to go back to the inbox, you either have to click on another menu item like front page or documents OR to click on the "back" button in the top left of the "semi task view" because pressing on "Inbox" does not do anything when being in "semi task view"? Thats just yet another unnecessary step (I usually try to click the inbox button because it is easier to hit and find then the tiny back button next to the task name).

Also:

When being in the actual task view and I see teammates commented on a comment and I clicked on "Show X replys", I am always annoyed that Clickup does NOT add the replys to the very same view I am already in. Instead, Clickup opens (we are going crazy now) a sub view (wanna call it "semi comment view"? haha) yet another dimension in which I can only see the actual comment + the sub comments. If I want to see all comments again, I need to click the tiny back button next to the AI summary.

That's all for now. Gonna Add to this in case I come up with other things I feel are confusing/not intuitive.

Brendan W The task view feels cluttered especially all the empty fields that aren't utilized. As well as a lot of unused space as marked in yellow. It would be great if you could condense the property fields under one straight line directly under the task.

And move the "Write in AI" symbol (that's clickable) at the end to condense the description box to one line instead of two.

Lastly it would be great if you could use an eye (to turn on/off visibility) next to all the fields that we would like hidden.

Anthony Raad Hi may I use your Calendly link as well? I would love to politely and constructively share some thoughts about the inbox.

Georg Martinka Yes definitely, would love to discuss your thoughts. Please grab time on the calendly!

Anthony Raad I would schedule myself a short block with you too if you dont mind?

Just today I were like "Hey, I have tasks to my coworkers and would like to add a view for this to my front page...not possble after 10 minutes of trying it out".

Would love to share some things with you too! :)

I set a meeting for tomorrow, our work times are just totally off but that is fine^^

Filip Zdunczyk THIS!

Anthony Raad Hi there, in terms of our structure/setup we have a Parent Task (highest level in hierarch) = Project Name then a large number of subtasks and subtasks of subtasks underneath this top parent Project Task. It is almost vital from a usefulness point of view to include at minimum the Highest Parent Task Name (Parent Record = Project Name). Otherwise, the updates in Inbox (sub) tasks are often meaningless (generic names) - unless the Project Manager takes time - the added step - to click on each Task update and then navigate to details page or up the linked task hierarchy to determine what Project this task is associated with - meaning is it related to an urgent/ near term Project deadline or something that can be completely ignored in the near term. We need to see this at a glance and not have to click down on each item in the inbox to figure this out.

See attached. Option 1 is preferable as this can also be included in email Notifications and Pop Ups as part of the breadcrumb as a suffix to the Folder names or a prefix to the sub task in question.

Sebastian Oschatz agreed. we need to see the parent (top record) Task that the (sub task) is associated with on this View to make it useful and prevent needless clicking.

Agree on multiple comments left here in regard to the inbox. It'd be great to somehow see some sort of hierarchy for subtasks, and also to be directed straight into a task when clicking the notification for it.

Christine Lugosi This update was specifically for the task view, not the inbox. Sorry for the confusion—this thread is a bit messy since it's addressing two different areas of our product. We will probably split out the Inbox specific requests

Ivan Villa Thank You, I give CU credit for correcting this. However, I hope that CU has absorbed the larger message from the customer base: New features impacting tasks should come with the ability to set a default behavior, and the ability to turn them off.

Ivan Villa This is great. Next step, add a custom fields button so that when you've scrolled down past the custom fields, you can click the button to jump back up to the top. Also, I liked the design shared originally for the data strip better. I can already here some people on my team tell me they don't understand the icons and would prefer the name of the task section. https://t333.s.clickup-attachments.com/t333/70500f93-eed0-4428-bd83-ec4290ed0c2c/Export-1705092876843.gif?view=open

Ivan Villa Thank you for the update

The details are not relevant in the flow of working. the ACTIVITY is. Can you make the Activity Tab standard in the Task view. (as it used to be in the golden era of Version 2.0) thank you <3

Georg Martinka Einiges an upsell

Ivan Villa thank you, thank you, thank you!

Ivan Villa Thank you!

Ivan Villa very nice, thank you!

Ivan Villa Small change but large effect! This is great :) Maybe it should be a setting in the user profile? (Can be same value effectively, but easier to find?)

Ivan Villa LOVE this toggle functionality. Thank you CU team for releasing this one!

Ivan Villa Thank you for the update!! That definitely helps. Hoping there's a way to make this default or to apply this across multiple tasks.

Levi Bretz I indeed think the screenshot is better, with names and filter option. And making it generic. I wonder who would feel tabs are more logical than the above proposed design.

Plus, a user setting as mentioned makes more sense than a user setting hidden in a task. Let's clean up the interface a bit.

Ivan Villa Will there be an option to also have Relationships return back to the main task details with this toggle? The switching between Activity and Relationships has been the biggest bog for us, and I was hoping this new toggle would be able to put the Relationships back to where they used to be - in line with the Custom Fields and Subtasks, etc.. But we still have to click to a separate window for Relationships and can't see them at the same time as comments. Can this be added back to be able to see in the scroll of the task view?

Ryan P. Keane We're working on making task layouts more flexible, depending on whether you're dealing with a project, bug, contact, or a regular task. Nothing to share yet, but make sure to follow this thread if you haven't already: 🙂 https://clickup.canny.io/feature-requests/p/layouts-by-task-type

please! Having proper relations was a HUGE reason for us to consider clickup. What a shame that this is now so hidden deep in the UI (Remember rollup fields?)

I have a standard template for developing a new product - 17 sub tasks, 59 checklist points, and I use the Details tab to list the product vision statement, contact who requested it and the type of intended product. With all of this on one tab will be way to much information.

George Newton Great questions! We're planning to roll out this feature as a toggle, so users can choose to turn it on or off. It seems we have users with different preferences, and it's definitely a feature you need to experiment with to fully understand how it functions.

We expect to add this option sometime this week.