This has been frustrating for years, and I genuinely don’t understand why it still hasn’t been fixed after more than 4 years. ClickUp, stop pouring resources into unnecessary AI features and fix this basic functionality first!

Now looks like threaded comments are required if you use the Chat feature. The funny thing is, Chat does an OK job of showing there are threaded comments.

But now that there are TWO different visual indicators in Clickup it's even MORE LIKELY that folks will miss the replies in threaded comments on tasks.

Also see:

Had to disable threaded comments completely as this was killing productivity, everyone missing messages.

+1 - Our company recently joined up with clickup, from Asana. By far this is one of the largest pain point comments I get from our users. Nice that it's a notification in the inbox view but that's not great when your zooming through actioning/updating tasks and you miss replies. There are new comments that are asking questions where the reply already exists tucked inside a previous comment.

As a workflow company this is a large oversight. Coding is complex and in layers so perhaps they've coded themselves into a corner.

At minimum there could be logic that states if new comment is unread colour parent comment in X colour. The breadcrumbs we get currently are in the bottom right corner . Tiny icon and text showing number of replies. Very easy to miss at the speed of work.

We are using the chat function, and it's one winning feature comparing to other purpose-build AI super-powered apps we are looking at. The Chat function can be interactively used with tasks which is why we moved over from Teams. Linking the comments into the tasks is just super amazing...but then we go into the task, and our chat comments are collapsed with other unimportant task activity log entries.

Can we please have these comments to not be collapsed / hidden in the activity section of tasks, and most importantly, linked threads from chats should also not be collapsed AND hidden (especially the original comment)?

Come on, guys doo something with this. Many comments needs context, but with this interface it's disaster.

Comments in the Activity Feed should be a single flow thread (no sub-threads), where a reply to a comment creates a new comment at the bottom of the feed, but has a link back to comment that was replied to (see messaging apps like WhatsApp and iOS Messaging).

For comments that do need to branch out, I suggest the ability to push the conversation to the newly released Chat Feature, as sometimes these side conversations can travel far and wide as to their applicable subjects, tasks, and people involved, and so restricting this to the Activity Feed overly restricts this conversation to a single task.

+1 Yes --- its driving me nuts!

+1 ☝🏻 It would be great if the replies were automatically expanded!

Settings -> Email Integration -> Publish email replies as thread replies instead of new comments

Try unchecking this option