Settings -> Email Integration -> Publish email replies as thread replies instead of new comments

Try unchecking this option

Please change this UX. I want comments expanded, it's a huge pain to find them sometimes. It's also confusing in notifications, because it doesn't show the reply with the context of the original comment.

Expanded comments should be the default, I don't want to hide information.

It appears this issue has persisted for over 4.5 years now so I won't hold my breath that it will actually be addressed, however it's a significant oversight that makes me not want to reply to any comments directly. Instead I find myself creating new threads and tagging the user to ensure they got the message and everyone else can see the comment and hope that the other members of my team remember to do the same...

I'd rather not have any threads at all and just use the comment feature to reply to other comments in chronological order (like a WhatsApp chat). Does anyone really need multiple threads in the comments section on a task???

Great app otherwise tho!

Please do this, with them auto-collapsed the reply feature is significantly worse than just creating a new thread.

Is there any update on fixing this significant issue?

Threaded comments should be expanded automatically especially when using the activity search. Currently, they need to be expanded manually which makes the search very difficult.

Repeating other users' comments here but it's really necessary to get the replies to the comments visible so that you can see the whole conversation in a glance. The replies get easily lost and it's difficult to find them afterwards. Moreover, it does not help that the 'reply' symbol is so small or difficult to notice.

Additionally, it would be nice to have the same watchers to the replies as for the task by default. Most of the times when replying to a comment it contains information that's interesting to other watchers as well and would be beneficial to have a notification about it.

This feature request is 4.5 years old... The replies notification of a thread is so small and subtle that in a large page of text its incredibly easy to miss. This is a huge issue for us as replies are often missed. At the very least the indication that a comment has a threaded reply should be much bigger or even in a different color. But please just expand the replies by default.

+1 On this for sure. We flat out refuse to reply to comments becuase they are hidden and we miss things. PLEASE add this as an option to turn on by default

+1 on this.