Threaded comments expanded by default
Marnie Hanlon
It's so easy to miss the threaded reply as it's currently collapsed by default... could there be an option to keep them expanded? Thanks!
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Matthew Tandy
A bigger problem than just missing threaded conversations: Legal Discovery.
I am working on a large legal case. Most of our records of events are in clickups and our team uses conversation threads extensively. We generally like them, even if seeing if there is something new can be challenging at times.
This week however we need to print a lot of clickup tasks to PDF for submission to counsel and court. Then we discovered: We cannot.
Apparently, you can print everything, including comments, and it will show their are threaded responses. What it won't do is show those threaded responses. There is literally no way to do so. So when we have a "parent" task that has hundreds of main comments running half a year, with several dozen having threaded responses... we now have to explain to the courts why our records will take weeks longer to produce and will appear fragmented. We will have to manually add things in margins such as "See threaded response file XYZ-25, found on page 172 of exhibit C". It will be a lot of flipping back and forth and $3,000 - $5,000 in additional labor to produce a weak document... all because we cannot do the most basic task of printing text found in a clickup task.
This is very disappointing.
For this alone, we will be exploring alternative software. ClickUp cannot be our One Source of Truth if we cannot print that truth for legal records.
Tyler Lukey
Please fix this. How do I get them to expand in the chat window and not open it in a sidebar
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Ed Self
After almost 6 years and hundreds and hundreds of comments, this obvious problem hasn’t been addressed. Can someone on the Clickup team please explain?
Tyler Lukey
Ed Self Yes, please explain this
Brendan W
Merged in a post:
uncollapse reply by default
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Tristan Coulombier
We miss so many msg because they are hidden in the collapsed reply. Could we have it uncollapsed by default or able to togle that feature please!
Raina Ahuja
Merged in a post:
Unfolded comments replies
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Toni López Buxó
Our team is having problems finding new replies in the tasks conversations. Maybe to show them unfolded by default would be a good way to highlight them.
Tasha ClickUp
Merged in a post:
Expanded "View Thread" option to default it for user, to avoid clicking "View Thread" to view messages within that thread tree.
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Richard S.
Most of our team members do not like that they have to click on view threads to see all the messages within it.
Can you develop a better option where it can show them the messages that are still within that thread/tree of the main message being replied to, but you don't have to click "View Thread" every time to see what is in the messages.
Lot of messages are getting missed being read due to this!
Joachim Strøm
Adam Kubrakiewicz
+1!
It’s really frustrating that this still hasn’t been implemented. I’ve turned threaded comments off because users don’t see them and we’re having communication problems. However, now I have a problem with comments in docs – you can reply to them, but it’s not really visible in the Inbox.
Alexander Eppstein
We strongly support this request. We are currently rolling out ClickUp to 350+ users. In practice, having threaded replies collapsed by default leads to missed information and inconsistent behavior, with some users replying in threads and others adding new top-level comments.
This is especially problematic in active threads, but it also affects general task communication. An option to keep threaded comments expanded by default would significantly improve visibility and reduce confusion for new users.
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Taggart Maher
+1 Solution is to have a user preference, toggled off by default, that expands replies. A simple text indicator "View as thread" would indicate enough for reply comments.
Make this a desktop / desktop webapp only feature as to not require mobile ui changes.
Toggling this off by default would address the problem for those who are extremely frustrated and cannot see replied, without interfering with the design intended for a wider audience.
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