Daniel Urbano
It would be great to set up SLAs (Service level agreements) for Helpdesk Spaces or folders. This could be a ClickApp that has its own configuration per location (Space, Folder or list).
This could help the HelpDesk teams configure and prepare to take better care of tickets generated. For example:
  • Change due date based on priorities.
  • Notify watchers, owner or asignees.
  • Automatically close tasks with pending information from clients.
  • Automatic Follow up emails to customers
An so on...