Problem:

When receiving ClickUp notifications (email, desktop, and mobile), the notification subject only includes the task name, with no reference to the Custom Task ID. For teams that rely on Custom Task IDs as their primary identifier (e.g. support ticket workflows like TICKET-1234), this makes it difficult to quickly identify which task a notification is about without opening it.

Current workaround and why it falls short:

The only option is to embed the Custom Task ID into the task name itself, but this causes duplicate ID references across automations and board views, creating clutter and confusion.

Existing partial solution:

There's already a "Show Custom ID" toggle under My Settings → Preferences → Link & Mention displays, but it only affects how task mentions render inside ClickUp, not external notifications.

Requested change:

Include the Custom Task ID in the subject line of email notifications and in the title of desktop/mobile push notifications, e.g.:

Current: "New comment on: Wallet access issue"

Proposed: "New comment on: [TICKET-1234] Wallet access issue"

Ideally this would be a workspace-level or per-user toggle, consistent with the existing "Show Custom ID" preference.

Who benefits:

Any team using Custom Task IDs for external-facing workflows: customer support, bug tracking, IT helpdesks, or anywhere ticket numbers need to be immediately recognizable from a notification glance.