Hi ClickUp Team,

I’m posting here because this renewal process has been very confusing and difficult for us to resolve through normal channels.

We are a business customer using ClickUp Business Plan. Recently, we received a renewal notice stating that our workspace is set to renew with 57 Business Plan seats.

However, we do not accept renewing with 57 seats.

We had already clearly informed ClickUp last year that we needed to reduce our subscription seats for the next billing cycle. At that time, we also had difficulty getting a clear renewal or billing contact who could properly assist us.

Now, one year later, we received another renewal notice that appears to proceed directly with the original seat count, without proper confirmation from our side.

This does not seem normal for a B2B SaaS renewal process.

To make the situation more difficult, when we tried to reply to the renewal contact, the email bounced back. This means we received a renewal notice, but we still do not have a valid person to communicate with before the renewal moves forward.

To be clear, we are not trying to avoid payment. We simply need the renewal to reflect our actual business needs, and we need a real, reachable contact who can help us correct the renewal details before any invoice is issued.

Please help us with the following:

Confirm that our workspace will not be renewed with 57 seats.

Help us reduce the subscription seats for the upcoming renewal.

Provide a valid renewal or billing contact who can actually assist us.

Make sure the renewal does not proceed without our confirmation.

We feel quite helpless because this issue was already raised last year, but the same problem is happening again. A business customer should not have to publicly post here just to find a valid contact and prevent an incorrect renewal.

Thank you.