I recently signed up for the so-called "Unlimited" plan offered by clickup, only to find out that it comes with a significant and frustrating limitation. Specifically, the plan restricts the number of subtasks in multiple lists to a mere 1000 uses. This practice not only feels misleading but also fundamentally undermines the value of the service.

First and foremost, labeling a plan as "unlimited" when it imposes such arbitrary limits is a classic example of false advertising. As a paying customer, I expected this plan to offer unrestricted access to all features mentioned in your website. The inclusion of a subtask limit contradicts this expectation and leaves users feeling deceived.

The impact on the user experience is undeniable. Task management tools are meant to simplify our lives and enhance productivity. However, with this limitation in place, I find myself hesitant to create detailed task structures. This restriction goes against the very essence of what task management tools are supposed to achieve.

In a market teeming with alternatives, this approach puts the service at a competitive disadvantage. Other task management tools offer genuinely unlimited options, making them more appealing to users who rely heavily on task organization. It's unfortunate that this service falls short in this regard.

Moreover, we are already paying for the "Unlimited" plan, and the introduction of a subtask limit feels like an additional charge for a feature that should naturally be included.

The impact on productivity cannot be overlooked. For users who heavily depend on comprehensive task management, hitting the subtask limit can disrupt their workflow and make the service less valuable.

In conclusion, the decision to impose a limit on subtasks within an "unlimited" plan is both misleading and counterproductive. It fails to meet customer expectations and hampers user experience. I strongly urge to reconsider this limitation and offer truly unlimited subtasks to enhance user satisfaction and value.

My feelings are pretty much mirrored by many here. I feel I'm going to have to reach out to a sales rep and see if we can come to some sort of agreement since we are mid-way through some big projects and shifting from ClickUp would be a massive piece of work on all our teams.

Its a sizable bump in costs for a feature that really is considered a must have for mid-sized teams. If the 1000 sub-tasks limitations at least regenerated every Month or the cap could be managed that would be perfect, but to lock it out completely? That does seem like an aggressive tactic to scare users off.

EDIT: 19/01/2023

So, after speaking to a representative in an attempt to update our plan to business plus plan it seems that "upgrade" is not infact an upgrade. You cancel your plan and move onto the 12 month plan therefore there is no actual retroactive upgrading as traditionally seen in many business models.

So in short, if you are caught out by this, you're pressured most likely onto this plan. Unfortunately we will have to take our business else where which is pretty sad as myself and my team were pretty strong advocates for ClickUp when originally signing up.

At the very least, if good practices are put in place, warnings etc on this subtask feature, we would not feel as hookwinked .. but I guess I'll have to warn others from ClickUp until then.

This is ridiculous. We just got to the limit of Subtasks in Multiple Lists and received no prior notification, nothing. Our processes for 100+ people just stopped at some point today.

I just hate ClickUp at this point. None of the automations work properly and now this. We are done!

Day 3 of commenting on this ticket so that Zeb will see that we need to have multiple subtasks in multiple lists, a fundamental feature to how clickup is supposed to be used for businesses, to be a Business standard feature; and that being forced to upgrade to a completely new tier for a single feature feels unjustifiable; and that we'd be even willing to pay a la carte for this feature as well.

Oh, wow... Coming back here a year later and things haven't evolved besides increasing a finite use limit just a bit. Even no low monthly limits have been introduced to this elementary Business feature. It's a shame, really...

For context, about a year ago I upgraded a company's tier twice to get a couple of additional features. The first upgrade was totally fine and absolutely reasonable. The second (Unlimited > Business) didn't go as expected. Fair enough, we got branded forms & time in status, which was great for building a CRM.

On the other hand, our upgrade was actually mostly based on false information about how the Teams function operates (it was a fairly new thing) as we were hoping to use Teams for setting access levels. Turns out that was also considered a Business Plus feature (after we upgraded!) just as this one - the communication was mishandled for this as well.

So... Two elementary features behind a paywall... We had to ditch the idea of using Teams and find a workaround for sprint management. It was not ideal and really poured some slimy oil into the honey pot, but it is what it is...

Nevertheless, I've continued promoting ClickUp for small startups, as it is a great starting point for managing tasks, while always informing them that ClickUp is not meant for agile teams nor teams who need to set granular access policies. At least for a reasonable pricing, that is.

Day 2 of commenting on this ticket so that Zeb will see that we need to have multiple subtasks in multiple lists, a fundamental feature to how clickup is supposed to be used for businesses, to be a Business standard feature; and that being forced to upgrade to a completely new tier for a single feature feels unjustifiable; and that we'd be even willing to pay a la carte for this feature as well.

Day 1 of commenting on this ticket so that Zeb will see that we need to have multiple subtasks in multiple lists, a fundamental feature to how clickup is supposed to be used for businesses, to be a Business standard feature; and that being forced to upgrade to a completely new tier for a single feature feels unjustifiable; and that we'd be even willing to pay a la carte for this feature as well.

To be completely honest. I just moved my company up to clickup business. It feels awful that only in the fine print does it say that subtasks in multiple lists is a clickup business 'plus' feature and not a clickup business feature. All the while every other aspect of the tool suggests to me that this is a 'business feature'. As a small business, who specifically purchased clickup in order to better utilize sprints, subtasks in multiple lists is fundamental to how i expect to use clickup as a business. Otherwise I have to rely on an explosion of uncontrollable lists since there are no such things as folders within folders either in order to properly use sprints. It feels predatory that clickup gates a feature that is fundamental to the sprint work management behind a third paywall. It makes me as a paying customer feel like I am FORCED to tier up just for a single feature, which is fundamental to properly organizing sprints. I don't need those extra enterprise features. I need subtasks in multiple lists. This predatory feeling is terrible. I WANT to like this app, but its so hard to when this type of product model leaves such a bad greedy taste in my mouth.

Ok lets say that its ACTUALLY a business imperative that subtasks in multiple lists is a business plus gated feature. Then give us the capability to pay for access to that feature as we need it at a lower level. Similar to the a la carte model for automations. TBH subtasks in multiple lists as this offering . Like automations. If you need a little extra, pay the little bit. My company, and i'm sure others in this thread, don't abuse the subtasks in multiple lists feature, but we certainly cannot justify upgrading a full tier just for a single feature.

This feature was not fully implemented and is unnecessarily locked behind a pay wall that doesn't make sense.

Raised the threshold from 100 to 1000, not per month, but then it just stops working forever? I don't think it would be totally unreasonable to have a per month limit like for automations, which you could then buy more for a little bit a la carte if this was the only function above Business level that an organization needed. But, this makes it seem like you're offering a 'trial' of a feature, not a feature. This is structuring the upgrade to business plus not as a function of the size & complexity of your organization, but of length of use of Clickup. Basically 'you've been using the Business Plan for too long, now you're forced to upgrade to Business Plus.'

Hey there,

From Zeb's announcement, it looks like the Subtasks in Multiple Lists are allowed in the Business Plan.

However, on the pricing page, it's listed only under the Business+ plan.

What's the current status ?