I believe it would improve our system to include an individual portal feature. While we currently have a Dashboard feature for sharing a portal with a client, it is limited to teams or groups. In scenarios such as helpdesk or service management, where each of the 500 employees requires their own portal for privacy reasons, it would be valuable to introduce a customizable field that allows the creation of individual portals for managing tickets and requests. This personalized portal would empower each employee or user to monitor current tickets or requests and keep track of any pending actions taken by the service desk team.