Performance
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Ryan Oeltjenbruns
Performance for clickup is pretty terrible for organizations that use clickup a lot.
I'm looking at a single page load (my dashboard) that has over 1300+ requests and over 70mb of data.
Is there anything we can do about performance?
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John Horwath
Performance is HORRIBLE, especially in the morning. It not only affects page loading but also causes terrible UI reliability. ClickUp's response is for us to check their AWS performance dashboard. This is absolutely the worst customer service, and there is no end in sight.
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Trey Lumley
Absolutely can relate to this. I am a 2 person team and sometimes 2 hours of work in clickup can take 4 hours because I am waiting for clickup to respond to my actions. Basic clicking around can lag by 2-5 seconds, so productivity is out the window when clickup is having a bad performance day. Based on the performance issues, I would extrapolate that they are using shared servers instead of dedicated servers which would explain the good days and bad days. I could be wrong. I don't need more features, just to deliver on stability. BTW - my experience is on both browser and desktop versions.
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Krzysztof Zmorzyński
Hi,
I think I have similar experience.
The Windows desktop app has (recently?) become quite unusable for me. Every action—from loading views to clicking through tasks—feels painfully sluggish. The GUI is extremely unresponsive, and even basic interactions take far too long. It’s frustrating to rely on a productivity tool that actively slows me down.
I've disabled all the unnecessary ClickApps and I don't have that much of a lists, spaces or custom fields and yet sometimes even waiting the task to show up takes a few seconds. Not to mention the sidebar of the task hierarchy in task view also doesn't properly load (not all tasks are loaded, I need to collapse and expand again to have them refreshed).
I think this started about a few weeks now.
Don't get me wrong, I love ClickUp (partly because of the gmail extension - which also might be a little lighter and faster because we only need task linking to/from emails, nothing more :)) and would like to keep it, but to be honest it pains me, that the Humanity was already on the moon in the '60 / '70 using calculators and 50 years later we have a sluggish task management web app :)
All the best!
Krzysztof
Olivier
I can relate to Ryan Oeltjenbruns and Iain Alexander !
I don't even have that many projects or lists going on and using anything at the everything level is a HUGE pain. It's actually not usable by the team at all. We have to find workarounds or simply go back to work in excel sheets.
About to ask for a refund and just move to airtable since this doesn't seem to be prioritized in new updates...
Zeb
Olivier - Sorry to hear this, we do have some major improvements in progress. I want to understand your use case though - because with Airtable my understanding is you can only look at one DB at at time (ie. a ClickUp List) not all databases in one view (Ie Everything level).
Any context on your use case would help a lot to ensure we are solving for this!
Olivier
Zeb
Hi Zeb, thanks for the reply. In airtable you can create lookup fields and 2-way sync DB across multiple sources. Not exactly the same as the Everything level and not as native either.
As for my context : Any information display and data manipulation like filters at the everything level takes forever. I tried dividing lists and tasks into sub spaces and folders but it doesn't solve the sluggishness and latency.
It's unusable at this point. i.e : The "workload" view at the everything level (or any space with more than 40-50 lists) takes about 60 seconds to load. Click anywhere after that and you'll have another 30sec to wait for the data to refresh and your mouse to wake up.
Also, my computer fans go crazy loud and fast every time (maybe it can help point you toward the problem). I can tell it will be laggy from that and usually just force quit and avoid going back there.
You can understand that it makes the tool supposed to save us time, very time consuming as we have to manipulate our clickup data outside of clickup (i.e : excel) and manage our employees complaining about bugs all the time.
Let me know if you need any specifics. I'd love to see ClickUp become a power tool instead of a mishmash of buggy features ;)
Keep up the good work.
Cheers.
Iain Alexander
as I write this we're on 3.57 and I'm getting complaint after complaint from people using the browser or desktop client about slow performance.
We have lists with 100s of items and it takes a minute or so to load everything in.
The Everything view is by far the worst for performance hogging - 90+ seconds at times and persistently slow and sluggish. We have started telling people to favourite their space or list and view and go directly there to view things and to avoid using the Everything view.