Outlook shared inbox email address on emailed completed form submissions
Kelly Baker
We'd like the email address that appears on form confirmations that are emailed to submitters to be a shared email address instead of a personal work email address.
In the email integration area in settings, it asks me to log in to add a new email address, which would be the shared email address. The problem is there is no way to authenticate our shared email address since it's basically a shared email folder in Outlook. There is no way to log in to that email address from that email integration screen. We'd like the ability to have the "owner" of our workspace be the shared email address both for continuity purposes, in case the "owner," (me) leaves or is out of the office for an extended period, and also to avoid any questions about the submission coming to me, since my email address is listed as the reply to email address on the email confirmations. Having a shared email box allows multiple people to get eyes on any questions and maintains continuity/coverage if I am out of the office.
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Valentino Dagher
Having clickup support shared exchanges will be extremely useful. There are many instances where multiple people need access to a shared mailbox and their personal clickup.
The going alternative seems to create a full-fledged user in m365/exchange, however sharing credentials with team members is not only against Mircorosft compliance, but is also a major security vulnerability.
IT would be great if we can have some kind of solution with clickup to include shared mailboxes in an existing or new workflow.
Gary Way
This would be incredibly useful for automations that email people. At the moment, I've had to set my email up to send automated replies from automations.