We have the ClickUp "Business Plan" that allows us to have view-only internal guests without additional license fee. However, ClickUp allows a non-admin member to share a task list with full rights to those view-only internal guests. If a non-admin member shares a task list that way (almost always by mistake because they have no idea how the licensing works and sharing with full rights is the default option), then that view-only internal guest is implicitly and automatically promoted to be a "permission controlled internal guest". That promotion results in us getting charged a full license fee for that guest. No non-admin user should be allowed to increase our licensing fee. It shouldn't happen implicitly or explicitly. Only admin users must be allowed to do anything that affects the license fee.

Please add this simple warning! I started using the free plan and spent weeks reading the help files and doing the trainings in ClickUp University to make sure I understood the difference between internal/external guests and members. Once I thought I understood it, I upgraded my plan to Unlimited and added my personal gmail account as a guest to make sure. It went as expected but the second time I tried to add a view-only guest it apparently added as an internal guest and dinged my credit card for a membership. And I didn't see it for a week! I just learned from support that there is also an algorithm that determines whether adding a guest triggers a charge.... based on SSO and email domain (the second guest I invited has a company issued email address). This was not stated in the help files so I was blind-sided. Even a simple pop up telling me that I'm going to be charged for the new guest/member would give me a chance to decide if it is really what I want to do. Like when I click on a feature that isn't available in Unlimited and it prompts me to upgrade.

Is charging a credit card without permission even legal? Or doesn't it at least contravene Clickup's agreement with their processor? Either way, if you ever have to dispute the charge with your credit card company, seems like an easy win for you. But, really, Clickup should just respect their users and ask for permission to ding their credit card, rather than just secretly scooping up your dough. Nasty!

Yes horribly you are secretly charging from your clients without notifying only get know if we look at next billing period, This is same as stealing money

Most needed! It seems like plain theft when you accidentally exceed the number of seats and get charged without any warning + if you're on an annual plan, the charge is for the remainder of the whole year!

Exactly! This is really sneaky way to deduct money from your clients.

That is totally unacceptable and honestly even if the software is great it can change my mind about everything.

I hope you take care of this issue asap

IDK why this thing stuck in feature requests for 3 year already. This sneaky behavior should be consider an intentional underhanded billing method - not a lack of feature. At the end of the aside from some chump change that large organization might forget about, it only cost you TAC time and bring distrust from small team user(s).

this is a really good idea. i myself use click-up for organising my own personal work which i get others involved with. to be stung with a hefty bill when accidentally adding members instead of guests is a bit of a kick in the gut. please add some sort of functionality that allows a prompt if this is the case.

This idea is amazing and it's a pitty it's been here waiting for so long now. Obviously it might not get as many votes, just because out of the total number of users who use ClickUp, just a few are company directors or owners worried about not going bankrupt. Please, please, please, take care of this issue as soon as possible!

The fact that this does not exist, is sneaky at best. We all know the real reason they don't already have this feature, is to get as much money out of companies as possible before they notice and hope companies shrug it off because "they'll eventually need another user". Clickup has raised hundreds of millions. Stop stealing from your customers to prove valuation. You won already.