Notification of "email re-authorization required"
Ryan Hoffman
Sometimes our email integration authorization with Microsoft 365 requires re-authorization. When this happens, email notifications cease until the email account is re-authorized. During the time that it is not authorized and the time it is re-authorized, email notifications for automations do not go out. This causes people who rely on email notifications from automations (most of our staff) to miss important items. Can you make a notification option for admins to be alerted when email re-authorization is required?
Log In
Activity Feed
Sort by
SJ
This is super important to us, the first time it happened, almost a week went by before the team noticed, and the second time, I got an app notification at 4am saying an email could not be sent. I am really surprised that this feature wasn't built in from the start, as you need to trust the automations are going to work 100% of the time.
Monica Denhof
I went a month without knowing this was happening. Luckly my employees were in the space and noticed their new tasks but it's silly that we wouldn't be notified. Why would I set an automation but then have to check every once in a while to make sure it's working. Seems silly and like a useless feature if sometimes it doesn't work.
Saskia Mardi
This is a SUPER essential feature! I only discovered on accident that a whole bunch of email automations were not triggering. We reply on this system for lead and client communications, so at a minimum if it's not working as it should, we NEED to be notified.