Log in as user to troubleshoot
Clemence Wiart
As admin (and Workspace Owner), I am the main source of support for my team members for troubleshooting and helping them find things, or simply understanding what they're looking at.
It's really difficult to do that when I can't see what they see. Generates a LOT of back and forth, screenshots, clips, asking if they can try X or Y without really knowing if they are doing it correctly. Just a lot of time wasted in general.
My ask is I'd like the option to log in as [user].
This is especially important for people who are remote or work in different locations across the country.
It can be controlled with some sort of email sent to them and they have to click a button to agree to me logging in as them. That way I am not intruding in their account without their knowledge.
Thank you!
Log In
Clemence Wiart
Still really need this. Thought I would comment again in case Clickup is tracking "inactive" posts.
I just onboarded a new team in our Workspace, and had to give them CU training. The other problem with not being able to log in as one of them, is they see my VERY cluttered admin view with the dozens of views I created for other team members. It is overwhelming. If I could log in as them, it would look more familiar and less dense. I could also confirm they have access to the views they need instead of checking the permissions on each of them one by one.
J
Joseph Plaizier
We had this in our previous software before we moved to ClickUp and it was amazing! This was one of the top features that we were really sad to leave behind. Please consider adding this to your roadmap!