Put Subtasks in Multiple Lists
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Zeb
Let me start by saying that I hear each one of you and recognize that we made a mistake in how we rolled out this announcement. We should have been more proactive and upfront in communicating before releasing this feature.
For that oversight, and for making you feel that you were misled, I apologize.
I want to assure everyone that our intention with the Business Plus Plan is not to undermine the Business Plan and force everyone to upgrade. We will continue to offer the Business Plan, make no changes to it, and continue to add tons of features to that plan.
We are also increasing the number of uses of Subtasks in Multiple Lists in the Business Plan from 100 to 1,000.
The intention of adding the Business Plus Plan is to offer users the ability to use some of our more advanced features without having to pay full price for everything that is needed by the largest enterprise customers. We recognize that every user, every business, and every use case is unique, and we are striving to add increased levels of customization to our pricing plans to better fit those unique needs, just as we do with our features.
The complexity and cost in queries on our database for using Subtasks in Multiple Lists is much higher than that of other features and this also plays into our decision. Of course, I can also acknowledge this Plan is a business decision made using market research that told us we should raise prices in order to have the Business Plan be closer to the Enterprise Plan pricing. I did not want to do that, and instead, we introduced a new Plan and pulled some Enterprise Plan features down to it.
I do recognize that each of you in this specific thread view Subtasks in Multiple Lists not as an advanced feature but as one that is essential to your work. We hear you. We had conducted surveys which showed that this use case is more advanced for most users, which is why we made the decision we did, but we also raised the threshold on uses to hopefully allow you to better test and use this new feature and determine if Business Plus is right for you.
Thank you to everyone that shared your feedback here. As always, we value your input more than anything and we will be sure to learn from this moment and do better in how we share updates and changes with each of you in the future. We always want you to feel heard and like you have a say in ClickUp. We know that we are better together and that at the end of the day ClickUp is only as good as our users. We wouldn't be where we are today without you and we promise to never forget that.
Saevar Leadon
My feelings are pretty much mirrored by many here. I feel I'm going to have to reach out to a sales rep and see if we can come to some sort of agreement since we are mid-way through some big projects and shifting from ClickUp would be a massive piece of work on all our teams.
Its a sizable bump in costs for a feature that really is considered a must have for mid-sized teams. If the 1000 sub-tasks limitations at least regenerated every Month or the cap could be managed that would be perfect, but to lock it out completely? That does seem like an aggressive tactic to scare users off.
EDIT: 19/01/2023
So, after speaking to a representative in an attempt to update our plan to business plus plan it seems that "upgrade" is not infact an upgrade. You cancel your plan and move onto the 12 month plan therefore there is no actual retroactive upgrading as traditionally seen in many business models.
So in short, if you are caught out by this, you're pressured most likely onto this plan. Unfortunately we will have to take our business else where which is pretty sad as myself and my team were pretty strong advocates for ClickUp when originally signing up.
At the very least, if good practices are put in place, warnings etc on this subtask feature, we would not feel as hookwinked .. but I guess I'll have to warn others from ClickUp until then.
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Artem Kurganskiy
This is ridiculous. We just got to the limit of Subtasks in Multiple Lists and received no prior notification, nothing. Our processes for 100+ people just stopped at some point today.
I just hate ClickUp at this point. None of the automations work properly and now this. We are done!
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Jonathan Tai
Day 3 of commenting on this ticket so that Zeb will see that we need to have multiple subtasks in multiple lists, a fundamental feature to how clickup is supposed to be used for businesses, to be a Business standard feature; and that being forced to upgrade to a completely new tier for a single feature feels unjustifiable; and that we'd be even willing to pay a la carte for this feature as well.
Tarvo Metspalu
Oh, wow... Coming back here a year later and things haven't evolved besides increasing a finite use limit just a bit. Even no low monthly limits have been introduced to this elementary Business feature. It's a shame, really...
For context, about a year ago I upgraded a company's tier twice to get a couple of additional features. The first upgrade was totally fine and absolutely reasonable. The second (Unlimited > Business) didn't go as expected. Fair enough, we got branded forms & time in status, which was great for building a CRM.
On the other hand, our upgrade was actually mostly based on false information about how the Teams function operates (it was a fairly new thing) as we were hoping to use Teams for setting access levels. Turns out that was also considered a Business Plus feature (after we upgraded!) just as this one - the communication was mishandled for this as well.
So... Two elementary features behind a paywall... We had to ditch the idea of using Teams and find a workaround for sprint management. It was not ideal and really poured some slimy oil into the honey pot, but it is what it is...
Nevertheless, I've continued promoting ClickUp for small startups, as it is a great starting point for managing tasks, while always informing them that ClickUp is not meant for agile teams nor teams who need to set granular access policies. At least for a reasonable pricing, that is.
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Jonathan Tai
Day 2 of commenting on this ticket so that Zeb will see that we need to have multiple subtasks in multiple lists, a fundamental feature to how clickup is supposed to be used for businesses, to be a Business standard feature; and that being forced to upgrade to a completely new tier for a single feature feels unjustifiable; and that we'd be even willing to pay a la carte for this feature as well.
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Jonathan Tai
Day 1 of commenting on this ticket so that Zeb will see that we need to have multiple subtasks in multiple lists, a fundamental feature to how clickup is supposed to be used for businesses, to be a Business standard feature; and that being forced to upgrade to a completely new tier for a single feature feels unjustifiable; and that we'd be even willing to pay a la carte for this feature as well.
Sydney
Jonathan Tai: Hey Jonathan! Jumping in for Zeb here. Thank you for your comment. I appreciate you sharing how an unlimited allowance to Subtasks In Multiple Lists would positively impact your workflow!
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Jonathan Tai
Sydney: Sydney: Thanks! I hope you will excuse the guerilla memery. I feel like i speak for a vast majority of users of my type when i bring up this issue and my original comment. amongst other comments in this thread. AND in this thread https://clickup.canny.io/feature-requests/p/make-subtasks-in-multiple-lists-available-for-all-plans
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Jonathan Tai
To be completely honest. I just moved my company up to clickup business. It feels awful that only in the fine print does it say that subtasks in multiple lists is a clickup business 'plus' feature and not a clickup business feature. All the while every other aspect of the tool suggests to me that this is a 'business feature'. As a small business, who specifically purchased clickup in order to better utilize sprints, subtasks in multiple lists is fundamental to how i expect to use clickup as a business. Otherwise I have to rely on an explosion of uncontrollable lists since there are no such things as folders within folders either in order to properly use sprints. It feels predatory that clickup gates a feature that is fundamental to the sprint work management behind a third paywall. It makes me as a paying customer feel like I am FORCED to tier up just for a single feature, which is fundamental to properly organizing sprints. I don't need those extra enterprise features. I need subtasks in multiple lists. This predatory feeling is terrible. I WANT to like this app, but its so hard to when this type of product model leaves such a bad greedy taste in my mouth.
Ok lets say that its ACTUALLY a business imperative that subtasks in multiple lists is a business plus gated feature. Then give us the capability to pay for access to that feature as we need it at a lower level. Similar to the a la carte model for automations. TBH subtasks in multiple lists as this offering . Like automations. If you need a little extra, pay the little bit. My company, and i'm sure others in this thread, don't abuse the subtasks in multiple lists feature, but we certainly cannot justify upgrading a full tier just for a single feature.
This feature was not fully implemented and is unnecessarily locked behind a pay wall that doesn't make sense.
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Rob Riccio
Raised the threshold from 100 to 1000, not per month, but then it just stops working forever? I don't think it would be totally unreasonable to have a per month limit like for automations, which you could then buy more for a little bit a la carte if this was the only function above Business level that an organization needed. But, this makes it seem like you're offering a 'trial' of a feature, not a feature. This is structuring the upgrade to business plus not as a function of the size & complexity of your organization, but of length of use of Clickup. Basically 'you've been using the Business Plan for too long, now you're forced to upgrade to Business Plus.'
Pierre Gerbaud
Hey there,
From Zeb's announcement, it looks like the Subtasks in Multiple Lists are allowed in the Business Plan.
However, on the pricing page, it's listed only under the Business+ plan.
What's the current status ?
Sydney
Pierre Gerbaud: Hello Pierre! Jumping in for Zeb here. Thank you for your comment! You have 1,000 uses of subtasks in multiple lists on the Business Plan. I have attached a screenshot of the plan breakdown below for clarity.
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Rob Riccio
Sydney: Raised the threshold from 100 to 1000, not per month, but then it just stops working forever? How do we see how many uses we have left? I don't think it would be totally unreasonable to have a per month limit like for automations, which you could then buy more for a little bit a la carte if this was the only function above Business level that an organization needed. But, this makes it seem like you're offering a 'trial' of a feature, not a feature. This is structuring the upgrade to business plus not as a function of the size & complexity of your organization, but of length of use of Clickup. Basically 'you've been using the Business Plan for too long, now you're forced to upgrade to Business Plus.'
Jacob Penn
Unbelievable that clickup wants 4k/year from me just to add subtasks to sprints
Eric Ping
Jacob Penn: My price tag to upgrade would be over $15,000 / year :X
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