Agreed, the most obvious use of sending email in ClickUp is a shared mailbox for support@ or sales@ or accounts@, etc. Without the shared mailbox support, the email feature of ClickUp offers very little value to us.

This feature is mandatory as many teams are using shared inbox as their customer communication channel.

Is there any known workarounds?

Disappointing to learn that this feature has not been released in this modern age.

What are some work-arounds? My company uses Microsoft. I've used ClickUp personally before and can search through emails on the app but I can't do that now.

This is now especially important with super agents.

Highly important to effectively use this feature within a M365 tenant with shared mailboxes.

Hey Katie, thanks for the request. This is actually a limitation with one of our email service partners. Hopefully, they’ll make it available to us someday so we can offer it to all our customers.