Incomplete Form Function and Error Message May Confuse Some End-Users
N
Natalie Niskanen
Current function: if a user tries to submit a form but skips a required question, the error message appears at the very top of the form page. If the form is long, the user does not see the error message once clicking submit.
Problems: not all form submitters are familiar with tech. They won't necessarily know to expect a "Thank You for Submitting" message, nor be able to troubleshoot by scrolling to the top of the form. They may assume the form was submitted when it was not. They may not notice which questions are required and which ones are not.
Suggested solutions: move the error message to the bottom of the page near the submit button. Or, bring the user back to the top of the page upon clicking "submit" to display the error message. Ideally, highlight/bold/mark the questions that were skipped in some way.
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