Inbox: Please consider reverting inbox changes made in 3.0
closed
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Daniella Antilla-Porter
I quite liked the setup for notifications for ClickUp previously but I hate it in 3.0. For one, it seems to be bugged (I have notifications per the sidebar but my inbox is empty). Second, I don't understand the separate sections of the inbox and I don't like having to click around multiple places to find my notifications. Third, I used to be able to read the comments right from my notifications and see if it was something I needed to weigh in on or could clear and now I have to click into it and it's a lengthier process when I already get so many notifications. Fourth, it's just uglier. Cluttered.
Maybe I'm the odd man out and people wanted these changes in which case I'll just have to suffer the changes, but on the off-chance others feel this way I wanted to throw it into the void because I would dearly love to see the changes reverted.
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Brendan W
closed
Hey, everyone!
First off, I want to thank everyone who's voted for or commented on this post for your direct feedback and honesty. Without you (and your feedback), ClickUp wouldn't be where it is today!
With that said, Inbox is definitely here to say as part of ClickUp 3.0 and is the future of notifications in our platform. We are continuing to listen to feedback and iterate/improve to ensure Inbox is the best notification system compared to any tool out there!
If you have any direct feedback or product suggestions, please create (or upvote existing) Canny posts so we can more easily sort through your feedback and take action!
💙 Brendan - Inbox Product Manager
George K.
Clickup up 3.0 is way worse than еру previous one! And UX team that came up with the new inbox is incompetent! Thank you that you took something that was really good and making it bad.
I really hate Clickup 3.0 and all our teams agree with this. Please return everything how it was before
Brendan W
closed
Hey, everyone!
First off, I want to thank everyone who's voted for or commented on this post for your direct feedback and honesty. Without you (and your feedback), ClickUp wouldn't be where it is today!
With that said, Inbox is definitely here to say as part of ClickUp 3.0 and is the future of notifications in our platform. We are continuing to listen to feedback and iterate/improve to ensure Inbox is the best notification system compared to any tool out there!
If you have any direct feedback or product suggestions, please create (or upvote existing) Canny posts so we can more easily sort through your feedback and take action!
💙 Brendan - Inbox Product Manager
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Hakob Abrahamyan
Brendan W: That's a pity to hear such a reply to this feedback as the product we loved is steadily becoming a product we probably will need to stop using. Your comment looks like saying, that we value your opinion, but we don't want to consider your opinion. Mean. How it appears, that the thing that previously could be well done by just scrolling now needs to be done by many clicks? Why previously we had an option for granular setting of our notifications, but now some stupid algorithm decides for us what is important and what is not and hides it under different tabs (and you declare that you want centralization of the notifications but decentralize it within the inbox which should serve as this central place - nonsense)? How after all these, the app may be called a productivity app if it is making the things more difficult, more time and effort consuming, and less logical?
And why you think that this is the future for your product?
If after these changes we were just waiting that you will do your best to make it at least not worse than it was previously, now with this comment of you we understand, that, unfortunately, this is the right time to find an alternative to ClickUp. Keep going with your stubborn approach. And if you don't want to consider your loyal users feedbacks, you will most probably have to consider the decrease of your financial figures. But this is a long-term issue. ln a short term you will probably enjoy your overcomplicated updates.
Ethan Whitted
Brendan W: Makes a lot of sense, Brendan, thank you! I imagine it would be cumbersome to make a whole bunch of large, platform-wide changes based on feedback, and then revert all of those changes back each time a subset of people wanted things the way they originally were.
Brendan W
Merged in a post:
Notifications
J
Jenna Sampson
The new inbox for notifications is horrible. It doesn't make sense that it doesn't group items together anymore. It's also not user friendly to have to click multiple times to see the actual task itself.
Saskia Graddy
Plus the importance is decided by ClickUp instead of the user. I get important tasks in my "Other" inbox and vice versa...???
Also, if a (sub)task was completed the day before, I can no longer see the time it was completed. Simply "yesterday" does not show me at what time it was completed which makes it harder to keep track of my employees' time
Brendan W
Merged in a post:
Can we get the old Notifications layout back
Charmion Brathwaite
ClickUp 3.0 Inbox is slowing the team down as we have mor clicks to get to the information needed. Can we have an option to go back ot the old layout/functionality?
Brendan W
Merged in a post:
Get Rid of Inbox
Helen Evans-Lemmo
Bring back the old notifications, the inbox in 3.0 is NOT an improvement.
Max Pagel
yes inbox UX is definitely worse now. I like the important VS Other separation, that is very helpful, but having to click into the notification to be able to open the task to finally be able to react is a HUGE step back in UX efficiency. you just tripled the amount of clicks I need to do to clear my inbox. also cleared notifictions keep coming back into my view, adding to noise I don't need.
Yura Yurchuk
Why did you remove an option to put a reaction right from the notifications? I need to open the task and click on Activity to do so.
Brendan W
Yura Yurchuk: Hey there! You should still be able to reply or react right from Inbox. Can you share a photo of what you're seeing?
Yura Yurchuk
Brendan W: Hi Brendan! Thank you for getting back to this issue. Please see the screenshot attached: since there is no option to react from the notifications feed (1), I need to click on Activity (2) and then react below the comment (3). Let me know how to fix this as this is so annoying - previously I could react right from the (1)
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Hakob Abrahamyan
Completely agree. New UX - a big step backwards, with its need to have so many additional clicks and actions. Centralization should have meant elimination of extra jumping from one place to another, but in this case centralization means extra tabs, requirement to click or hover to see something viable with the incoming notification, etc. Had to revert back to v.2
Shane Robinson
Daniella Antilla-Porter You’re not odd. ALL valid points and observations. It takes many more clicks in v3 to perform basic tasks that used to be available and intuitive.
The v3 UX/UI is a step backwards in efficiency and process workflows.
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