r
richard
When we communicate with the AI and it tells us that it is a bug or a feature not in place, etc. It indicates the link to come here and make a request manually. And now, you have to follow the process that I am following:
There are several frustrations in this process:
  • you have to come here and check manually and by yourself whether a request of the same type exists or not to vote for it and/or add a comment
  • we arrive here after talking with the AI to explain our problem and ask how to do it, analyze the various options and discuss this for a long time, the AI in its conversation history therefore has a lot of elements related to the need, the context, the problem experienced etc...! - so there is a frustration that is created all the more when we have spent a lot of time talking to the AI, even when it tells us wrong things, to come later, you indicate what is wrong! ..
  • you must then also follow up via here! So sure and I understand that it allows you to stimulate early adaptors and the community.
  • the customer or user must therefore make efforts to transmit the understanding of the value and the contexts, even if it will be beneficial for them, it is all the more beneficial for you, and it is a 2nd job that the person who has already tried with AI does... I think that I can put more effort than the norm of people who don't bother to write this type of text:D... they try, and then deal with or look the other way if the tool doesn't respond as expected or wanted.
In short, couldn't you start an MVP to set up a link between your AI and and with your feedback systems and DB? so that it searches your current tickets, proposes and helps to classify needs, functionalities and sub-functionalities according to what you want! Do the work of analyzing and accounting for people who ask for this or that thing, even without opening tickets with you! (if you don't already!!!) .. you could I'm sure you'll find uses for your product management managers and processes as well.
An AI framework should be able to provide you with or analyze the history of conversations so that product managers can identify insights and more! (there could be a button in the conversation: offer this conversation as product feedback for example! and this one will be transmitted to you by an automated and intelligent process!)
There could even be an automatic follow-up of current tickets or reporting information about the work your teams are doing with the application directly in the application! (a sprint and development monitoring table, and the possibility to vote directly on the function you are asking for.. AI could do all of this) it could stimulate and allow for smarter and automatic management of your backlogs and their prioritization.
Well, I'm not saying that, I'm not saying anything! , but I believe that this has enormous potential in terms of management and product, business model and UX personalized to the diversity of uses and users and their contexts! value proposition, insight generation, KPI, business case, personas, work processes, etc.
And if you want a small customer, this type of thing and your products are in my passions and my professional skills, do not hesitate if you grow up and are looking for particular talents analytical, logical, creative thinking:D
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