E-Mail: Include Task Description for Reference / Context when replying by E-Mail
Julian Pustkuchen
Context:
Reply by E-Mail in an issue (eventually, issue was also created by incoming email)
Problem:
The E-Mail Recipient can't see the context of the Reply as the Task Description is not part of the E-Mail!
There may be rare cases where this is expected / wanted behaviour, but in most cases it's bad (practice) for external recipients to NOT have the whole context / conversation present!
Proposed resolution:
Add an option (default defined in workspace?) for each E-Mail as Checkbox to include the Task Details and E-Mail conversation history.
Jira was (and still is) missing this for years, which was a HUGE pain for many Service Desk users... Please show them how to do better and don't make the same mistake... ;) We <3 ClickUp so much!
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Joe Morrow
We created a ticketing system in one of our spaces and I think this would be a great addition.
A
Ali Aktin
We can see the comments over mail notification but can't see the task description. Some of our team members uses their mailboxes often for client communications so it's easier to keep track of what's going on via their mailbox but can't see the brief/task description there.
Carlos Villar
Totally agreed and totally need too