Disable threaded comments removes current
Michel Velthuizen
When disabling the clickApp for threaded comments all the current comments are removed!
This means there is no way back anymore and we really want to disable the feature.
It should still show the current comments but disable the option to make new!
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Philipp Berner
We're trying to better understand the shortcomings of threaded comments and the reason you want to turn them off.
It be super helpful if you could spend 2 min on this survey.
thank you!
Maite Vega
Completely agree! I just confirmed with our Senior Exc Rep that you can turn threads back on and the threads do re-appear, however, I agree that we should still be able to deactivate threaded comments and still see existing threads but not create new ones. I just completed the survey that philipp Berner provided the link to below. Hopefully Clickup Dev will listen to our plea!
Vic Dorfman
Philipp Berner Also asking for an update, please.
In short:
1 - Turning threaded comments OFF makes all existing threaded comments go
poof!
2 - Threaded comments adds additional navigation to commenting (opening the thread, going back to where you were and finding your place, etc.) which negatively impacts the UX (i.e. it's annoying) :)
3 - Threaded comments is a great idea
in theory
but as so many have found out IN PRACTICE, the comments simply get overlooked and lost (and hard to find later). 4 - Respectfully, this Feature Request has been here for over 4 years and has almost 200 upvotes and you're still collecting survey data. I know it's not a simple thing to implement something like this but this is foundational functionality—not a nice-to-have doohickey.
Could you please confer with your team and see about getting an ETA for this?
Best Wishes,
Vic
Craig Wallace
Philipp Berner Any update on us being able to disable threads but not lose content within any existing threaded comments?
This is KILLING us.
People miss threaded comments with mission-critical information all-day, every day.
Craig Wallace
The more I think about it, the more I think threaded comments just need to go away. This is not Slack. In projects, we do not need 'side conversations' with team members....we need to see everything, as it is submitted.
The one thing I keep hearing from our team is "I just want to see one continuous feed of what people said. I don't want to have to look in different places to see the comments. I'm missing so much and UI of threaded comments makes it even harder"
And so my only thought now is that a single comment thread is required, much like an activity feed that is chronological with no room for error and no room for losing critical information as it comes in.
Philipp Berner
We're trying to better understand the shortcomings of threaded comments and the reason you want to turn them off.
It be super helpful if you could spend 2 min on this survey.
thank you!
C
Chris P
Philipp Berner
Single Thread Comments
- A single thread is 100x easier to follow
- Everybody is notified of a new comment and nothing is missed
- The comments are set in order by date/time
- It makes it easy to simply scroll to understand / catch up on everything. There is no clicking in and out of sub-conversations
- Just click the single thread, scroll / read, done, everything is in a single place
- An analogy can be somewhat compared to a tree. The main thread is the trunk
Threaded Comments
- When you hit "reply", it automatically creates it as a "Threaded Comment"
- When this happens, no one in the main thread gets notified via email, apart from that one person who is being replied to.
- This then breaks the conversation up into different directions / offshoots.
- It makes it too easy to miss, and personally, I don't even think there's a way to move the threaded comments, back to the main thread?
- An analogy can be somewhat compared to a tree. The main thread is the trunk, but then all these threaded conversations are being brached away into the tree branches, as sub-conversations.
UI
- And heres the root cause
- Why does hitting reply to a comment automatically make a "Threaded Conversation" (when threaded conversations is on)?
- If "reply" posted to the main thread, and you had a different button to start a threaded conversation, perhaps "reply as a threaded comment", that would probably stop the confusion as well.
- Currently, to reply to someone where your message stays in the main thread (with threaded converstaions turned on), we need to highly the text and go "quote".
But even if you made two buttons (one to reply to main thread, and one to reply as a threaded conversation), I'd never turn threaded conversations on.
It's been an absolute PITA.
Ľubomír Šramo
Chris P Excellent summary, agree with everything, except the end. I consider Threaded comments useful feature, just it needs to be done better.
Philipp Berner
I'm just taking note of this.
When disabling Threaded Comments ClickApp, I read that the wish is, that all threaded comments should persist, in the UI and API.
We then Disable new threaded conversations.
Question, how should this behave in your opinion in details.
1) Disables adding ANY new threaded comments. Meaning even threads that have already replies can't get new replies
2) Disables creating NEW threaded conversation. Meaning, a comment that has 0 replies can't get a new reply.
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webks: websolutions kept simple
Philipp Berner I think it would be fine to keep the existing visible and commentable, but only prevent new comments from being threaded.
Martin Cajthaml
Philipp Berner The first option doesn't make much sense if the threads remain visible. In that case, it would be better to make replies in threads visible directly in the main activity feed (completely disappear the threads ui) and to see which comment is being replied to. That would be ideal.
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Poldy van Lynden
webks: websolutions kept simple I would suggest option 1 - If an admin turns off threaded replies, it would be expected to happen across all comments. A simple message on the thread saying "threads have been turned off, please comment in the main comment stream" would suffice. We have a lot of people on CU and a lot of threaded commens. If we go with option 2 then threads will continue on those tasks for quite awhile and is a mixed
message to users. Thats my two pennies
Lisa
Philipp Berner #2 I believe is closer, in my opinion, to the desired outcome.
I believe that threads should no longer be functional, but persist visually to be able to get to.
However, it would be great to be able to still quote, link to, reference, etc. the threads. So if I needed to reply to an old threaded comment, I could quote it on the primary comment feed/timeline.
Joanna Cendrowski
Philipp Berner I'd love 1, because I want a hard stop for all threads. BUT I understand why 2 would be a more realistic workflow for the general public.
Ruud
Philipp Berner preference for 1 because it is cleaner. You would be able to quote a threaded comment for example but it would be a main comment instead. I just do not want existing threaded knowledge to disappear.
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Luis Lopes
Philipp Berner I'd go for #1. I'd say even push all threaded comments back to the main feed as it was suggested.
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Aber Weiss
Philipp Berner Option 1
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Michael Ho
Philipp Berner Whatever is the fastest. Can't turn it off soon enough.
Marcin Bieńkowski
#1 >> #2 >>>>>> the current state of affairs.
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Zubair Lutfullah Kakakhel
Philipp Berner Both are solutions.
I don't mind either way as long as we have A solution please.
The current approach where all disabling threaded comments makes them all disappear is 100% broken.
In terms of preference. I think 2 is good as eventually all threads/tasks will transition over to the new system. And existing threads & discussions won't be disturbed.
In 1, the existing discussions get disturbed and any guests/users will have to understand/do something different.
2 is a smoother transition.
Matt Lawson
Philipp Berner I would say #2 if it means:
- Threaded comments continue to work as that
- New comments can only be non-threaded
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Chris P
Philipp Berner
Option 1
- Workable solution
- It would keep the current situation, and just stop it from continuing in future.
- It also lets you turn the setting back on, so you can continue again if you want to go down that path.
Option 2
- If a comment has 0 replies, it will disable future threaded conversations.
- If a comment has 1+ replies, it will continue on?
- If the above is correct, then hell no, we want to end and finish with threaded conversations. The bain of my life.
Option 3
- When turning off threaded conversations, the comments will move into the main thread / conversation, probably via date/time order, and be done with it.
This issue has been on-going for years, we've all been hostage because turning threaded comments hides them.
Catriona Standingford
Threaded comments means that comments are 'lost' as there can be many comments with comments within them. So comments are easily missed.
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Ruud
We haven't started testing with threaded comments:
- The info is a bit too hidden, should be possible to make visible and/or open by default in the main thread
- If we use it and decide to disable, I want existing threads to be accessible.
Removing access to existing threads is the reason why we don't even try. And we doubt threads because of lowered visibility.
Ivan Villa
Hey everyone!
It seems like the request here is to ensure that we maintain access to threaded comments even after they are disabled. I'm also trying to understand why they are not working for people here.
It appears that the issue lies in the fact that threads have their own group of followers, so even if you follow the post, you might miss out on important communication from the thread.
If we could make it so threads didn't have their own followers and everyone on the task got notified of threads, would this solve the main concern, or are there other crucial improvements needed?
LBell
Ivan Villa My initial complaint was(is?) that threaded comments are hidden by default, so it's very easy to miss a reply if you're just scanning the comments (they're hidden behind a click).
This was causing our people to miss things, so we disabled the threaded comments, and suddenly, all of those hidden comments disappeared.
So, two things:
1) Show all threaded comments expanded by default.
2) If you disable threaded comments, just display them all inline, so that information isn't lost.
Thanks for looking into this!
Ivan Villa
LBell: thanks for the context!
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Zubair Lutfullah Kakakhel
Ivan Villa Threaded comments with their own followers is not the answer.
Not because I don't see the value in threaded comments. For some workspaces, it is a great feature.
However, for us and our software development workflow, threaded comments results in lost messages/context around a ticket.
Hence, I would like to disable threaded comments in my entire workspace.
However, now I have 1000s of threaded comments with lots of information that completely disappears.
a) I don't want it to disappear.
b) I want some way to migrate out of this mess I'm in.
The answer is
When threaded comments are disabled.
- Allow old threaded comments to still be visible
- Allow reply's on old threaded comments to still keep the ship running.
But new threaded comments cannot be started. The
Over time the workspace will fix itself.
I've attached a screenshot to be clear.
I don't think this is a big feature request.. But a clear pain point!
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webks: websolutions kept simple
LBell Agree with this! I think I saw an old feature request for expanding them by default, unsolved til today...
Journey Websites
Ivan Villa For us this wouldn't fix the issue. Threaded comments make it harder to follow a conversation when looking at a task because you need to open each thread individually to see the conversation. If the threaded comments showed fully under the main conversation that would fix the issue.
Redmar de Haan
Ivan Villa This!
Marcin Bieńkowski
Ivan Villa, if you make an option for the threaded comments to be shown by default that would solve the issue for me.
But I mean not the user default, but admin enforceable default: Once the user looks at the comments section, it should be able to see all the replies without extra clicking.
Joanna Cendrowski
Ivan Villa Thredded comments are a major struggle...
- They don't get prioritized in Inbox notifications, and get bundled with other notifications so they are easy to miss.
- Our clients never see threaded comments. I can't control their notifications (wish I could) or what they get emailed on, but they seem to always miss them. Since they are not in ClickUp daily (most touch ClickUp once a week at most) they need this to be clear.
- The notification icon is not clear or obvious to let me know there is a comment in the thread when I open a ticket.
- If I have "Latest Comment" column in a view, it does NOT include threaded comments nor does it trigger that the ticket was recently updated, so if I am looking at all tickets for a client's project in the morning to just to see what's been recently responded to, I'd have to open each ticket individual to ensure I didn't miss a threaded comment.
- Threaded comments just lose context of the whole conversation. If the thread opened up to the side where you could still see the whole parent convo and other notes, that would be different, but the experience takes you away from the entire ticket's communication.
Our team is DESPERATE to turn off threaded comments, but we can't lose the historical conversations about technical elements that happened in the threads of past tickets that have not been worked on yet.
Beatriz Andrade
I would like a solution to this case!
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