Disable threaded comments removes current
Michel Velthuizen
When disabling the clickApp for threaded comments all the current comments are removed!
This means there is no way back anymore and we really want to disable the feature.
It should still show the current comments but disable the option to make new!
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Philipp Berner
We're trying to better understand the shortcomings of threaded comments and the reason you want to turn them off.
It be super helpful if you could spend 2 min on this survey.
thank you!
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David Oh
The reason for turning them off is that responses are not considered "comments" for trigger purposes, so we're not able to create an automation to reopen a task that gets responded to after it's marked done/closed.
Turning them off and them not showing up is problematic after you've already been using them.
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Zubair Lutfullah Kakakhel
Come on guys! Can't we just disable threaded comments & leave the old ones be visible
We don't want a revamp of the feature.. Just let us disable it. It doesn't work for us. & no amount of redesign will fix it. Because we actually want a single comment stream without threads.
Juliana Bellini Sandri | GRCC
This feature needs to be reviewed and fixed urgently! We are going through the same problem. Just make what has already been commented visible, but disable the feature for future use.
Other suggestion for threads is that they could work like WhatsApp, Instagram, Slack, etc.: when you click on reply, a mention of the comment is created instead of a block of comments that are hidden.
Maite Vega
Completely agree! I just confirmed with our Senior Exc Rep that you can turn threads back on and the threads do re-appear, however, I agree that we should still be able to deactivate threaded comments and still see existing threads but not create new ones. I just completed the survey that philipp Berner provided the link to below. Hopefully Clickup Dev will listen to our plea!
Vic Dorfman
Philipp Berner Also asking for an update, please.
In short:
1 - Turning threaded comments OFF makes all existing threaded comments go
poof!
2 - Threaded comments adds additional navigation to commenting (opening the thread, going back to where you were and finding your place, etc.) which negatively impacts the UX (i.e. it's annoying) :)
3 - Threaded comments is a great idea
in theory
but as so many have found out IN PRACTICE, the comments simply get overlooked and lost (and hard to find later). 4 - Respectfully, this Feature Request has been here for over 4 years and has almost 200 upvotes and you're still collecting survey data. I know it's not a simple thing to implement something like this but this is foundational functionality—not a nice-to-have doohickey.
Could you please confer with your team and see about getting an ETA for this?
Best Wishes,
Vic
Craig Wallace
Philipp Berner Any update on us being able to disable threads but not lose content within any existing threaded comments?
This is KILLING us.
People miss threaded comments with mission-critical information all-day, every day.
Craig Wallace
The more I think about it, the more I think threaded comments just need to go away. This is not Slack. In projects, we do not need 'side conversations' with team members....we need to see everything, as it is submitted.
The one thing I keep hearing from our team is "I just want to see one continuous feed of what people said. I don't want to have to look in different places to see the comments. I'm missing so much and UI of threaded comments makes it even harder"
And so my only thought now is that a single comment thread is required, much like an activity feed that is chronological with no room for error and no room for losing critical information as it comes in.
Philipp Berner
We're trying to better understand the shortcomings of threaded comments and the reason you want to turn them off.
It be super helpful if you could spend 2 min on this survey.
thank you!
C
Chris P
Philipp Berner
Single Thread Comments
- A single thread is 100x easier to follow
- Everybody is notified of a new comment and nothing is missed
- The comments are set in order by date/time
- It makes it easy to simply scroll to understand / catch up on everything. There is no clicking in and out of sub-conversations
- Just click the single thread, scroll / read, done, everything is in a single place
- An analogy can be somewhat compared to a tree. The main thread is the trunk
Threaded Comments
- When you hit "reply", it automatically creates it as a "Threaded Comment"
- When this happens, no one in the main thread gets notified via email, apart from that one person who is being replied to.
- This then breaks the conversation up into different directions / offshoots.
- It makes it too easy to miss, and personally, I don't even think there's a way to move the threaded comments, back to the main thread?
- An analogy can be somewhat compared to a tree. The main thread is the trunk, but then all these threaded conversations are being brached away into the tree branches, as sub-conversations.
UI
- And heres the root cause
- Why does hitting reply to a comment automatically make a "Threaded Conversation" (when threaded conversations is on)?
- If "reply" posted to the main thread, and you had a different button to start a threaded conversation, perhaps "reply as a threaded comment", that would probably stop the confusion as well.
- Currently, to reply to someone where your message stays in the main thread (with threaded converstaions turned on), we need to highly the text and go "quote".
But even if you made two buttons (one to reply to main thread, and one to reply as a threaded conversation), I'd never turn threaded conversations on.
It's been an absolute PITA.
Ľubomír Šramo
Chris P Excellent summary, agree with everything, except the end. I consider Threaded comments useful feature, just it needs to be done better.
Philipp Berner
I'm just taking note of this.
When disabling Threaded Comments ClickApp, I read that the wish is, that all threaded comments should persist, in the UI and API.
We then Disable new threaded conversations.
Question, how should this behave in your opinion in details.
1) Disables adding ANY new threaded comments. Meaning even threads that have already replies can't get new replies
2) Disables creating NEW threaded conversation. Meaning, a comment that has 0 replies can't get a new reply.
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webks: websolutions kept simple
Philipp Berner I think it would be fine to keep the existing visible and commentable, but only prevent new comments from being threaded.
Martin Cajthaml
Philipp Berner The first option doesn't make much sense if the threads remain visible. In that case, it would be better to make replies in threads visible directly in the main activity feed (completely disappear the threads ui) and to see which comment is being replied to. That would be ideal.
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Poldy van Lynden
webks: websolutions kept simple I would suggest option 1 - If an admin turns off threaded replies, it would be expected to happen across all comments. A simple message on the thread saying "threads have been turned off, please comment in the main comment stream" would suffice. We have a lot of people on CU and a lot of threaded commens. If we go with option 2 then threads will continue on those tasks for quite awhile and is a mixed
message to users. Thats my two pennies
Lisa
Philipp Berner #2 I believe is closer, in my opinion, to the desired outcome.
I believe that threads should no longer be functional, but persist visually to be able to get to.
However, it would be great to be able to still quote, link to, reference, etc. the threads. So if I needed to reply to an old threaded comment, I could quote it on the primary comment feed/timeline.
Joanna Cendrowski
Philipp Berner I'd love 1, because I want a hard stop for all threads. BUT I understand why 2 would be a more realistic workflow for the general public.
Ruud
Philipp Berner preference for 1 because it is cleaner. You would be able to quote a threaded comment for example but it would be a main comment instead. I just do not want existing threaded knowledge to disappear.
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Luis Lopes
Philipp Berner I'd go for #1. I'd say even push all threaded comments back to the main feed as it was suggested.
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Aber Weiss
Philipp Berner Option 1
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Michael Ho
Philipp Berner Whatever is the fastest. Can't turn it off soon enough.
Marcin Bieńkowski
#1 >> #2 >>>>>> the current state of affairs.
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Zubair Lutfullah Kakakhel
Philipp Berner Both are solutions.
I don't mind either way as long as we have A solution please.
The current approach where all disabling threaded comments makes them all disappear is 100% broken.
In terms of preference. I think 2 is good as eventually all threads/tasks will transition over to the new system. And existing threads & discussions won't be disturbed.
In 1, the existing discussions get disturbed and any guests/users will have to understand/do something different.
2 is a smoother transition.
Matt Lawson
Philipp Berner I would say #2 if it means:
- Threaded comments continue to work as that
- New comments can only be non-threaded
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Chris P
Philipp Berner
Option 1
- Workable solution
- It would keep the current situation, and just stop it from continuing in future.
- It also lets you turn the setting back on, so you can continue again if you want to go down that path.
Option 2
- If a comment has 0 replies, it will disable future threaded conversations.
- If a comment has 1+ replies, it will continue on?
- If the above is correct, then hell no, we want to end and finish with threaded conversations. The bain of my life.
Option 3
- When turning off threaded conversations, the comments will move into the main thread / conversation, probably via date/time order, and be done with it.
This issue has been on-going for years, we've all been hostage because turning threaded comments hides them.
Catriona Standingford
Threaded comments means that comments are 'lost' as there can be many comments with comments within them. So comments are easily missed.
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