I would like the option to see the average amount of time an individual ticket has spent in any given status. This would also be helpful for knowing if we are meeting an SLA during the process. (ie - I have 10 tickets in the Open status. For these 10 tickets, what is the average time spent in the Open status for a single ticket?)

Right now it seems to only be the average for all the tickets combined.

Would be great to include multiple statuses and see the combined total time. This would be handy for a number of use cases where tasks move through different statuses. Some lists might have several statuses where in some, the task is waiting to be dealt with internally, and in some, are waiting for input from a customer for example. If one could combine time spent in the relevant statuses, one could measure parameters such as response time and resolve time.

Also, if we then had the ability to set benchmarks (SLA) for these (for example 24 hours for first response, i.e. time spent in "New, not started" status for example), we could see if we are doing better or worse than our set goal.