Created a feature request on allowing Conditional Logic on the Business Plan.

Hopefully ClickUp listens

Frustrating. I have no use for half the features provided in the business plan alone, never mind the next tier, but could really do with conditional logic on forms. The pricing structure and features offered really annoy me as you have to pay a lot for only one feature.

Disappointed 😞

I'm sure you all got one of these automated messages from, asking if just having 1 or 2 forms with conditional logic would be satisfactory, in the Standard Business Tier Subscription.

I offered my own feedback - and got no response, so I'm posting it here - maybe then I'll get some feedback...

Sent on 24th April 2023

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Thanks for reaching out. Honestly, it’s still a bit disappointing that it’s being predominantly reserved for a higher tier. While I understand you need features to entice your customers to a more expensive subscription, at the scale of ClickUp now, I’d say your biggest concern should be customer retention.

I’ve been here since beta, and I stuck around because ClickUp has significantly improved stabilisation. Of course, some excellent features have landed naturally along the way too, which always helps.

In the last year or so, I’ve increased my subscription as my business grew. However, I’ve now reached the point where it doesn’t make sense for me to spend anymore money on an increased tier, when all I need is to cherry pick a handful of features.

There’s just too much I won’t use in the Business Plus plan to justify the expense.

Perhaps a better business model would be to allow customers to pay either:

a) based on the number of features they enable

b) based on the value of specific features themselves

This way businesses of any shape and size will always feel they’re getting the most out of the application, and only paying a fair price for the parts of ClickUp they actually want and need.

As for your proposal, if its 1 or 2 forms or nothing, then of course I’d take the offer. But it’s not really what I wanted when I upvoted that suggestion.

Remember, you don’t have to pay for a team of innovators anymore, people like me are all over canny, paying you for the privilege of coming up with great ideas for ClickUp, which helps to keep you ahead of your competition.

For those who are not willing to change plan for such a basic feature, I recommend a good form solution : Tally.so

Hi do you know if this new feature can do multi-level logic like Asana can do? i'm trying to justify the price increase to my team but can't find a way to do multi-layer logic with this. It seems to drill only one level down if that makes sense?

Oh, how wonderful it is to see that you've finally added the much-anticipated feature we've all been yearning for! It's just absolutely heartwarming to see a company that listens to its users so intently. And what a delightful surprise that you've made it exclusive to upgraded plans! I mean, who wouldn't want to pay more for something we've been requesting for ages?

Your unwavering commitment to putting customers first is truly an inspiration to us all. Thank you, ClickUp, for showing us the epitome of customer-focused innovation. We're all just thrilled to dig deep into our pockets for the privilege of enjoying this shiny new feature.

/s -cgpt

For everybody who also thinks this should be included in the business plan, here is a feature request for that:

let's show ClickUp our collective frustration.

I came here to see why I could not get the logic (that I have been waiting months for) to work, and I have just realised that I'm 'only' on a business plan. Fail. This is not that advanced, and as others have mentioned, Google and Asana have this as a basic offering.

I upvoted this before Business Plus was even a thing. I'm disappointed that you had the audacity to create a whole new pricing tier and then put this feature there - when the whole reason we voted on it in the first place, was because it was missing from the Business tier!

What a money grab!