Automations | Comments as trigger | Voters

Automations | Comments as trigger

complete

Michael Bender

Trigger an automation if a task gets a comment. Or improve the slack integartion such that conversation can occur on a clickup task posted in slack and the comments and conversation will sync into clickup. I'm trying to get my team away from Slack converations on detailed tasks and into ClickUp, but the chat process just doesn't come close to the ease of slack and the overhead is to much for my team to adopt. So I'd like to drive them to clickup as frequently and as easily as possible.

May 11, 2021

Alexander Hahn

I have a little issue. The automation does get triggered when a comment is added, which is great. However, it seems to miss out when replies to those commets are made, which is odd because replies are essentially comments too, right? Or could it be me just overlooking something?

Marcelo Cecin

yes, and it would also be nice to have advanced options such as filters: sources, text, people, etc.

CA Soporte

Gracias

Zach - ClickUp

marked this post as

complete

Alrighty! Step 1 is done!

More improvements on the way

pixojoy

Zach - ClickUp: Thanks, Zach!

Ralph Stokes

Zach - ClickUp: Amazing! This is gonna be a game changer when it works with email comments

Ryan Wood

Zach - ClickUp:  If comment (and not just task) data could be sent via the webhook, that would very useful to allow us to build slack notifications integrations (as a workaround for badly needed slack functionality like this https://clickup.canny.io/integrations/p/slack-direct-replies).
Or, lilkewise, if the API would have replies and not just parent comments, then we could use that to create better slack notifications.
Functional notifications is the biggest challenge to CU usage, as many of our team don't need to use CU constantly, but we need them to be able to see and respond to comments that are assigned to them quickly on the platform (Slack) that they do use constantly.

Tim Waxenfelter

Ryan Wood: This is very similar to what we need. We'd love to have the payload include the comment and project name. We use that to connect each project with the slack channel through Zapier.

Tim Waxenfelter

Zach - ClickUp: So exciting! Would love to see the comment data available in the webhook payload.

Ryan Wood

Tim Waxenfelter: I did end up making a work around. I have a private slack channel that is getting basically a feed of everything from clickup, then a make.com scenario which extracts data from that channel to get @mentions, and a slack bot will DM the user with the comment (and task). Doesn't work with @mentions in the description , however.

Zach - ClickUp

marked this post as

in progress

Zach - ClickUp

Hey folks! To be clear, we will be releasing the MVP of this feature request soon.

I'm aware of the following additional asks that we'll be getting as well:

select user(s) whose comments will trigger the automation
Email received
ability to only run for assigned comments or threaded comments

Hope this first step is helpful and stay on the lookout for more updates!

Zach - ClickUp

marked this post as

planned

Looking to get this added folks!

Patricia Hawkins

Zach - ClickUp: Please take into account when giving us this feature the fact that comments in threads currently do not show as the latest comment. I use the column to show the latest comment, but when the latest comment is in a thread, it does not show. I just want to make sure that this is addressed when this feature is developed.

Ralph Stokes

Zach - ClickUp: Please remember that this has to work with emails as well to be useful. And as Patrica has said, this must work with email threads too.

Zach - ClickUp

Ralph Stokes: We're going to be building a specific "Email received" trigger as well. This is will be specific to comments

Patricia Hawkins that will also be a separate task, but I'll make sure that we take it into account!

Ram Alturas

I need this ASAP! ClickUp you have no idea how big this is needed for all of us.

Tim Waxenfelter

I mentioned this on another request so apologies for duplicating. If we could control two things we would be in heaven:

Folder or List in ClickUp = Channel in Slack. WHY: this is the beauty of both. We don't work from a giant list of tasks. We work on projects that have discreet channels in Slack and Lists in ClickUp.
Ability to only send comments to Slack if someone is tagged. WHY: We want people leaving comments and tracking their work. We are using ClickUp specifically to get away from constantly pinging people when things are ready. Every role and user has customized dashboards showing them what work is ready for them when THEY are ready.

Sending messages to Slack only makes sense when someone is tagged and it must be in the right channel.

The reason I posted this here is that we could do this if we had an automation or access to comments from the API. This is how we do it in the other tool using Zapier in between.

Ryan Erik Abilar

+1 Need this functionality implemented asap

Michael Bender

Yes Zach - ClickUp - That would meet my needs. I could trigger a webhook to create a slack notification that could drive people with a link to clickup to respond. The idea is soething similar to how commenting on Github Issues works with slack/github integration. Thanks for looking into it!

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