Hello, ClickUp billing team.

I identified that my Workspace is being charged for two active licenses on the bill for this month of October. However, I applied for and only need a license.

I did not authorize the purchase or maintenance of a second paid license. I request an immediate review of the Workspace billing history and settings, with the adjustment of the subscription to just one license, in the amount of US$ 29 per billing period, as well as a full refund of the additional license.

The overcharge is US$ 29, equivalent to approximately R$ 144.36, subject to the quotation and the charges applied to the original transaction.

According to the Brazilian Consumer Protection Code, charging for unsolicited services is an abusive practice. I request the cancellation of the additional license and the formal confirmation of the chargeback, stating the amount and processing time.

Data for identification:

Account email: contatonovaesmachado@outlook.com

Invoice: October 2026

I await confirmation.

Regards,

Carlos Alberto Novaes Machado