T
Taylor Shahan
PROBLEM
:
Currently, the Text Area custom field only displays a few lines of text by default within the task view. Multi-line content is truncated, and the rest is only visible on hover, with no clear ellipsis, arrow, or indication that more content is present. This results in important information being hidden from immediate view and can lead to confusion or missed details.
USE CASE EXAMPLE
:
We use the Text Area custom field to import values from a form submitted on our website. Here’s a typical example for a task for placing a Radio Ad:
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Outlet Name: 100.1 My Station
Rep Info: Jane Doe jdoe@mystation.com
Details & Comments: Company has us place this one for them. They created their own schedule.
Company Name Pronunciation: Jay-Cee heating and cooling
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Currently, only the first three lines (Outlet Name, Rep Info and Details & Comments) are visible, and there is no clear indication that more information is present (Company Name Pronunciation).
DESIRED SOLUTION
:
  • Preferred:
    The Text Area field should be fully expanded by default to show all multi-line content.
  • Acceptable Alternatives:
- Add a flag/setting on the Text Area custom field to control whether it is always fully expanded.
- Provide a clear visual indicator (such as ellipsis, an arrow, or the word "more") when there is hidden content, so users know to expand or hover for more information.
IMPACT
:
Hidden information results in extra steps, confusion, and a risk of missing critical details in our workflow.
WORKAROUNDS
:
Currently, we have to hover over the field to see all the content, which is not intuitive or scalable. Especially when we don't know if there is more text or not.
REQUEST
:
Please consider updating the UI to allow for always-expanded Text Area fields or provide a configurable flag/indicator for hidden content. This would greatly enhance usability for teams relying on multi-line text in custom fields.