We use a Super Agent called Attendance Atlas to monitor attendance, lateness, and inactivity.

ClickUp Support confirmed that Super Agents currently cannot check whether a user has a running timer. Please allow Super Agents to access this information for authorized team members, subject to the Workspace’s time-tracking permissions.

The agent should be able to:

Check whether a user currently has an active timer.

Read its start time and elapsed duration.

Identify the associated task, if any, including timers started without a task.

Distinguish between “no running timer” and “unable to access timer information.”

Why this matters

A running timer may explain why no completed time entry is available yet. Without visibility into active timers, our agent cannot reliably assess the situation and may either miss a necessary alert or flag someone incorrectly.

This would help the agent make more reliable attendance checks and clearly report when information is unavailable.

Support context

ClickUp Support recommended submitting this feature request in ticket #2786003. This request is separate from the existing time-entry access bug, CLK-1659266.