Allow screensharing and talking with support
not on the roadmap
Erica Marx
A TON of time would be saved if we could screenshare and talk with support rather than communicating only through chat, screenshots, and recording videos to send back and forth via chat.
ie. Create an environment where we each click in, we can screenshare, and we can hear each other.
I just spent 90+ minutes working through an issue via live chat that (in hindsight) could have been handled by a 5 minute call where I could screenshare and the tech could tell me what to do differently (or remote controlled my screen, which I understand you may not want to allow).
On the positive side, Hunter in tech support probably doesn't have to go on a meditation retreat in the near future because he go to practice sustained zen level patience tonight, right here on the job.
Log In
Joey
not on the roadmap
Hey there! Thanks for sharing your feature request with us. We truly appreciate your input!
As part of our efforts to improve our feedback boards, we're closing this older feature request.
Removing old and inactive posts will increase the communication between the ClickUp team and our users, allowing us to hear more of your great ideas!
If you feel this request is worth revisiting, feel free to create a new post!
Thanks for being a part of our community!
Devon Moran
Merged in a post:
Provide Phone-Based Support for Enterprise Customers
C
Cy Caine
I find it frustrating and time consuming to get the help I need via Chat support. As an enterprise customer with a large annual spend, I expect better. This isn't a knock against the folks providing chat support. It is the method of communicating that needs improvement.
Devon Moran
Hey, Erica!
Thanks so much for this feedback! I will raise this internally, and if there are any updates we will communicate them in a comment on this post.