AI billing per user
not on the roadmap
Nikita Kozhemiakin
Currently, there's no option to enable AI tools for specific users only, and some users might not need this feature at all. Please consider introducing a feature similar to GitHub Copilot integration: the organization is billed monthly for the number of seats selected for given users.
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Rajiv Tirumalareddy
Hey Everyone, we appreciate the continued feedback around this request, and we understand how a wall-to-wall AI add-on can make it tough to justify a big upfront commitment. We're soon moving model where AI is included for everyone on your core plan (with some free usage), and any additional spend is tied to extra usage rather than access. You might have all users using AI or just one or two AI power users - either way your spend will be tied to value. Let us know if you have any feedback on this new approach to AI billing.
That said, I'm going to mark this request ask for "AI billing for specific users" as not on the roadmap.
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Siddharth Verma
How this is still not of the roadmap ? Seems such a basic feature, I would have happily given Clickup my money but due this I have to give it to Anthropic and automate the same things using Claude Cowork and N8n, This is so frustating
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Jobpro
Yeah. Very frustrating! Not all users need the same tools!
Lesford “LJ” McKenzie
Rajiv Tirumalareddy Will it allow us to control it so certain users can not go over the free allotment if we want? Or will we be able to set some type of budgeting?
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Amanda Bergstrom
This needs to be an add on feature per user, which the option to turn it off completely. With as hot topic as AI is and some organization not allowing it at all, rolling it as a feature required for some levels, even free, is a risk. I need the ability to have this off for certain users, and turn it on for others at certain levels, or I will not be able to use it. That's money out of your pocket. Why this can't be done and one quickly is so odd to me. Just enable it. You already have the technology there with the add on feature for some of the customizable options with the AI add ons. Just enhance it further.
Michał Mrzygłocki
Please just make using AI as a user right and don't limit this to enterprise or the higest plans. If you will allow us to moderate who can use AI, peope will nautral start using it and work faster. I'm business owner I want to control who is using the AI tokens as I'm the one paying the bill.
Fabian Wenninger
Chris Scribner
Fabian Wenninger I would also like to know what the timeframe for this pricing update is. Rajiv Tirumalareddy do you have any idea?
Rajiv Tirumalareddy
marked this post as
not on the roadmap
Rajiv Tirumalareddy
Hey Everyone, we appreciate the continued feedback around this request, and we understand how a wall-to-wall AI add-on can make it tough to justify a big upfront commitment. We're soon moving model where AI is included for everyone on your core plan (with some free usage), and any additional spend is tied to extra usage rather than access. You might have all users using AI or just one or two AI power users - either way your spend will be tied to value. Let us know if you have any feedback on this new approach to AI billing.
That said, I'm going to mark this request ask for "AI billing for specific users" as not on the roadmap.
Mark Verschuuren
Rajiv TirumalareddyHI, what is crucial is that some people should not be able to use the AI. So the option should not be available to them. Esspecials in Enterprices because of legal and all the risks impacting this. You cant tell 1000+ people to not touch that button, the button should not be available for them.
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Øyvind Strandem
Rajiv Tirumalareddy Can you elaborate on "soon"... ?
Shams
Rajiv Tirumalareddy , appreciate the update, but usage-based billing and per user seat control solve different problems. This thread has been asking for governance.... knowing exactly who has AI access and paying only for those seats. Usage based billing doesn't answer that.
and putting this away from the roadmap while the core need remains unaddressed feels premature. i really don't know why the main request is being ignored for over two years.
Guy Mannerings
Rajiv Tirumalareddy While I do appreciate usage-based billing as an option for others, are you still going to have the "Unlimited" option for a set price? Many people have already signed up for that, gotten used to it, built it in to systems, etc. To take that away would be very annoying.
I realistically would be paying FAR less on usage-based billing (as I don't actually use AI that much as a solo user), but I prefer the certainty of a cap with the unlimited option, so I know I will not pay more than that per month. It means I don't have to worry about spend every time I use it, even though I realistically use far less than the amount I am currently paying for the unlimited AI add-on. But then those odd one-off months where I do use it a lot, I don't have to worry either.
I think if I had a usage-based option, I probably wouldn't use it at all, just because I don't like the uncertainty of it.
Again, I almost certainly would pay less on a usage-based model, but I much prefer paying a set amount for Unlimited, just for those odd times where I do use it a lot, even though it costs me more in the long-run.
So please keep an Unlimited option, like we have had for, like, 2 years. Then have usage-based billing as an option, too, for those that want it. 🙏🙏
(Also, if you move to a fully credits-based system, any unused credits really should roll over in to future months, indefinitely. Right now, it's desperately unfair that I pay for AI Super Agent credits I don't use much in one month, but those credits do not roll over in to the next month where I might want to use more than one normal month of credits allows. Taken as an average, the months' uses would be the same, but I am getting punished for not using the same amount each month. I have already paid for those credits, so they should roll over indefinitely.)
Rajiv Tirumalareddy
Merged in a post:
Allow AI to be billed for individual users instead of all users in a workspace
Vince Laliberte
I am the only one on my team that uses the AI tool. I'll be losing it next week because no one else on my team uses it, so the company doesn't want to pay for it. I would pay for it myself out of pocket to keep the feature for myself, but since it is a workspace feature, I cannot do that.
I think this is poor planning. For companies like mine where there is one person that acts as the ClickUp administrator and could have many other users that don't use apps or even know what they are, what should the company be charged PER USER for apps that only one user takes advantage of?
Rajiv Tirumalareddy
Merged in a post:
Everything AI Bundle - All Members Forced to have a Seat?
Kaleigh Elizabeth
This is beyond frustrating.
All my clients want to use ClickUp Everything AI bundle, but don't want to pay low activity members to have a seat who will not be using the AI tools.
This really is a huge bummer because certain C-Suite level executives want to use it and be more productive, but we won't be able to.
Or, we have to convert everyone to a guest... Which is not ideal for productivity AT ALL. I now have to switch between my account and my clients account to manage work.
ClickUp, DO BETTER.
Sincerely, someone who loves you very much.
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