AI billing per user
Nikita Kozhemiakin
Currently, there's no option to enable AI tools for specific users only, and some users might not need this feature at all. Please consider introducing a feature similar to GitHub Copilot integration: the organization is billed monthly for the number of seats selected for given users.
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Rajiv Tirumalareddy
Hello everyone,
While I realize this doesn't solve all the issues described here I do want to mention that you can now purchase AI Credit Packs to power your Autopilot Agents, AI Custom Fields, AI Cards, and Image Generation use cases.
You can purchase AI Credits simply based on your workspace's usage, so it is not billed per seat.
Fabian Wenninger
just my 2 cents: if clickup wants to move ppl away from external tools like chatGPT, claude, fireflies, TLDV etc etc the pricing needs to be competitive and more felxible. cant pay more thane 6.5k for may 28 users when i have max 10 user who really need those features.
Rosie Burke
The fact this isn't already the case demonstrates that CU either are focused on profits and don't care they will be charging for users who have no use of this or that they don't understand their user base. I don't think I'll be able to get the AI add-on approved as there will be more users who don't need it than there will that do so it is just such a waste of money. The support seems to have gone downhill recently. I've been using CU for ~5 years or more and getting the right help these days is difficult. Really disappointing.
Hany Elsayeh
totally agree with you , same issue for me
Alex Evans
Rajiv Tirumalareddy your update doesn't address this question.
We want to be able to buy the Brain/AI for individual users only
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Erra Faye Zabat
Hey, everyone! We've updated the status of this request to reflect its roadmap status. The Product Manager will provide updates on this post when they have new details to share! For more details about our statuses, check out this post!
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Guillaume BEGHIN
I agree with
Tomasz Banas
It's a nice day. We just noticed that now ClickUp allows manual actions to use credits, so it looks like no purchasing of AI for all users is required. In the last 72 hours Other was added to the AI Usage screen as we can see here. In the last 72 hours, Other was added to the AI Usage screen, as we can see in the attached screenshot. Rajiv Tirumalareddy, please share more insight on how it works. I confirmed with all team members from our team and they confirmed it works. �
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Kaweethap Piwnoun
Tomasz Banas
Tomasz Banas
Unfortunately, again, the credits stopped working and the modal to purchase is there again :(
Rajiv Tirumalareddy
Hello everyone,
While I realize this doesn't solve all the issues described here I do want to mention that you can now purchase AI Credit Packs to power your Autopilot Agents, AI Custom Fields, AI Cards, and Image Generation use cases.
You can purchase AI Credits simply based on your workspace's usage, so it is not billed per seat.
Mykyta Skibinskii
Rajiv Tirumalareddy I was literally on that page when the notification about your comment popped up. Amazing, thank you!
Joshua Borger
Rajiv Tirumalareddy Would love to see something similar applied to general AI usage, or to have the option to just choose certain users to gain access. But that's a step in the right direction!
Matt Janaway
Thanks Rajiv Tirumalareddy. Can you confirm what these credits CAN’T be used for?
Tomasz Banas
Rajiv Tirumalareddy Unfortunately, even though we still have trial credits available, everything we click asks us to purchase AI Standard or AI Bundle. �
Rajiv Tirumalareddy
Matt Janaway Tomasz Banas these credits can only be used for all "automatic" features such as AI Fields, AI assign and prioritize, AI Cards, Answers agent, autopilot agents.
However, they currently can't be used for manual features such as any "Ask AI" conversations, Improve Writing features, Project and Task summaries, etc.
So for now, AI Credits aren't a complete solution to move from a per-seat billing to a per-usage billing, however it does help if your workspace mainly uses agentic features and less manual ai features.
Joren Rapini
Rajiv Tirumalareddy helpful, but really hoping you guys eventually consider some sort of usage based way of enabling the clickup brain features, because only certain user types in my team would end up utilizing them. It's not feasible for me to really spend the $ to upgrade every single user in our account for features that only a percentage would heavily use. So until then, I personally won't be buying the upgrade.
The AI Notetaker does this, which is perfect, since only some users in our team attend a lot of meetings, while many do not.
Rosie Burke
Rajiv Tirumalareddy We tried that (was advised they would give us the functionality we needed) and those credits don't work for anything we want to use the AI for - so we're now in a position where ClickUp has been extremely unhelpful - suggested they are just going to keep the money we've paid for this feature and given no advice on how to get the functionality we need. It's taken several emails over a month and a request to escalate to get this converted to a credit (I was never asking for a refund just the ability to use the product I'd been told I would have access to). And now - we've got to pay so much money for people who are only light users (but the free version doesn't work as they do need to be able to make changes). Overall, I've found this to be the worst experience I've had with ClickUp and a month later we still don't have the feature we thought we'd paid for and I'm being told that to convert the funds to a credit "may take some time" - really?!?! So disappointed and it's sparked conversations that we should be looking at other tools.
Joshua Borger
Probably about to sign up for Wispr Flow to get access to voice to text capabilities. If I could get access to Brain Max just for myself and a couple others on our team, I would use that. But since we have to purchase AI for our entire team of 23, it costs too much.
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JP Maxwell
100% this is ridiculous - most of our users have no use for this, but I'd quickly sign up for 5 or 6 people, but I'm not singing up for 50 people that won't even use it!
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