Admin visibility to private spaces, folders, lists, views
Shawn
Can we have Workspace Owner and Admins visiblity to private spaces, folders, lists?
It does not make sense the private space / list owners need to always need to add the Admins so they can run compliance auditing.
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Caroline Ginty
Hi everyone - just wanted to let everyone know, for those on the Enterprise plan, we do offer a Workspace setting that allows Admins to view and manage private Spaces, including taking ownership of Spaces that become inaccessible when the owner leaves the Workspace. You can read more details here: https://help.clickup.com/hc/en-us/articles/6309213140375-Configure-advanced-Workspace-security-permissions#h_01HQWK24NK2T5GJ0KGJ0ETTMA2 I know this is not a complete solve for the ask here, which is why I'm leaving this feature request open, but I wanted to highlight for anyone who may not have seen this functionality. Thanks!
James Hogg
Continues to be an issue that makes ClickUp not Enterprise ready. Really not business ready for any business of any size.
Another complaint this week from customer because a task was hidden from most of the team and couldn't support it getting done.
Does ClickUp intentially create silos of its own information hidden from the team?
At least give us a Workspace API endpoint that authenticates and allows us full visibility/control of the Workspace.
Laurence Villeneuve
It's creating internal issues on our side as well! We need to be able to prevent users from creatings private folders and lists in spaces, and now as an admin I cannot see if people created private things...
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Izabel Izzo
As a company tool... all information stored in the company space should be accessible by Admin to be able to provide support, auditing and compliance needs.
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Administrateur ClickUP
Good morning,
I am facing the same administration issues that the other people indicated on this request. The tools must be fully manageable because users are not intended to manage this type of subject. Currently there is no administration console available, so it is complicated to correct access rights problems on folders, lists... and also to find the owner of a resource to which we do not have access or visibility.
Can you quickly integrate this feature into your next deliveries?
Thanks in advance
James Hogg
Does this even make sense. The OWNER of a Space can be blocked from viewing Lists and Tasks in their Space that they are meant to own. Surely ClickUp leadership has worked in businesses before and understand the need for Compliance and Oversight. Every other day I have to pull my hair out that we didn't do better due diligence that ClickUp is just not ready for business use.
Brian Said
I find it fundamental and essential that the account owner has full access to all spaces, folders, lists, and tasks of all members. Otherwise, there is no one who has control over everything happening in the workspace. In my case, this issue arose because I need to change the access level of a limited member to read-only, but I am unable to do so because I don’t have access to the folder he's assigned to. As a result, ClickUp support advised me to ask the folder creator to make the change......
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Tania Huntington
Hi Caroline Ginty - this still allows members to create and control private folders in these spaces so that's not a solution
Caroline Ginty
Hi everyone - just wanted to let everyone know, for those on the Enterprise plan, we do offer a Workspace setting that allows Admins to view and manage private Spaces, including taking ownership of Spaces that become inaccessible when the owner leaves the Workspace. You can read more details here: https://help.clickup.com/hc/en-us/articles/6309213140375-Configure-advanced-Workspace-security-permissions#h_01HQWK24NK2T5GJ0KGJ0ETTMA2 I know this is not a complete solve for the ask here, which is why I'm leaving this feature request open, but I wanted to highlight for anyone who may not have seen this functionality. Thanks!
Mary Bliden
Caroline Ginty - We have an Enterprise plan and currently the only way for admins to view private spaces is to add yourself as a member or owner. Not only would it be great to not have to be a member for myself, having all of the admins as members in every space adds clutter when users are assigning tasks that will never be assigned to an admin.
More importantly, the option for admins to manage private spaces is turned off by default, and it does not cover private settings below the space level. Even after discovering the setting and toggling it on, we then have to manually follow up with users and walk them through enabling admin management.
Valeriya Gosteva
Caroline Ginty As other users have highlighted, this doesn't address private folders and lists, which cannot be managed at all by an admin, which is particularly problematic if the owner is deactivated.
Additionally, there are quite a few spaces that were owned by users that are now deactivated, and this happened before we turned on the settings of all spaces being transferrable, which makes me think those are now lost forever
James Hogg
Caroline Ginty I have this turned on and still people are changing permissions of lists and items so the Space Owner cannot see. Unsure if I change the Owner... do they automatically get visibility of everything in the Space again. I don't know because this just doesn't make sense. Its why when people ask me for a ClickUp recommendation I have to honestly say stay away as if I knew the issues like this it is clearly not developed with anyone with enterprise level experience or insight.
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Tania Huntington
Hello! It looks like this was requested in 2020 and nothing has been actioned since?
Is there anyway we can bump it up cause there are lots of other feature requests which are being prioritised with less votes (there are lots with higher votes) but I don't understand why this has been forgotten about
Wes Hagarman
ClickUp Chats!! Especially critical that users can create private chats, potentially adding other unwanted users, and admins are not able to remove these other people!
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