Admin visibility to private spaces, folders, lists, views
Shawn
Can we have Workspace Owner and Admins visiblity to private spaces, folders, lists?
It does not make sense the private space / list owners need to always need to add the Admins so they can run compliance auditing.
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Caroline Ginty
Hi everyone - just wanted to let everyone know, for those on the Enterprise plan, we do offer a Workspace setting that allows Admins to view and manage private Spaces, including taking ownership of Spaces that become inaccessible when the owner leaves the Workspace. You can read more details here: https://help.clickup.com/hc/en-us/articles/6309213140375-Configure-advanced-Workspace-security-permissions#h_01HQWK24NK2T5GJ0KGJ0ETTMA2 I know this is not a complete solve for the ask here, which is why I'm leaving this feature request open, but I wanted to highlight for anyone who may not have seen this functionality. Thanks!
James Hogg
Caroline Ginty you have your January note pinned, but this does not assist in the slightest, so not even a suggestion as even taking ownership of a Space does not help. We have Spaces where users have made private tasks and thus NO OWNER VISIBILITY of a task in their space. Owner infers they should be able to see everything in the Space.
Similarly I am the WorkSpace Owner yet I cannot see tasks being generated in my Workspace. We now also have duplicate lists as someone without visibility of a List created a mirror list for themselves. ClickUp just becomes as everyone is empowered to Create Lists and Tasks and change privacy, yet noone is empowered to manage this.
Why cannot ClickUp not resolve this visibility issue that makes using ClickUp so stressful for businesses. We can't even offboard users without taking over their accounts to check tasks to ensure no ORPHANED TASKS. I am now being challenged by your team to PAY FOR NON CURRENT USERS as we cannot offboard them seamlessly.
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Timo
It's amazing how directly / bluntly people want to bypass a function for private content. There is a vast number of content that is not intended, among other things, for admins (e.g. employment contracts, salary details, strictly confidential/ classified data, company strategy aso.).
Admins should be able to know in case of legitimate interest (i.e. not at all times) about ALL content in a workspace, but of course they should not be allowed to access data marked as private without knowledge of the affected owner. Such "rioting" for godmode for Admins can imho only come from countries with non-existent or limited data protection.
James Hogg
Timo there has to be someone who has visibility of Spaces. This does not have to be a single Admin who has visibility of everything, but Space Owner should have visibility of everything in their Space and Managers should have visibility of all tasks for their direct reports. Any other method of siloing and purporting things as Private is non-sense in a business context.
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Timo
James Hogg James, I agree.
From the perspective of a business with particularly sensitive IP, in many cases the need for confidentiality is crucial though. But of course, the “poison cabinet” is usually kept in a different place from all other company data -so def. and better not handled in sth. like clickup.
James Hogg
Continues to be an issue that makes ClickUp not Enterprise ready. Really not business ready for any business of any size.
Another complaint this week from customer because a task was hidden from most of the team and couldn't support it getting done.
Does ClickUp intentially create silos of its own information hidden from the team?
At least give us a Workspace API endpoint that authenticates and allows us full visibility/control of the Workspace.
Laurence Villeneuve
It's creating internal issues on our side as well! We need to be able to prevent users from creatings private folders and lists in spaces, and now as an admin I cannot see if people created private things...
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Izabel Izzo
As a company tool... all information stored in the company space should be accessible by Admin to be able to provide support, auditing and compliance needs.
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Administrateur ClickUP
Good morning,
I am facing the same administration issues that the other people indicated on this request. The tools must be fully manageable because users are not intended to manage this type of subject. Currently there is no administration console available, so it is complicated to correct access rights problems on folders, lists... and also to find the owner of a resource to which we do not have access or visibility.
Can you quickly integrate this feature into your next deliveries?
Thanks in advance
James Hogg
Does this even make sense. The OWNER of a Space can be blocked from viewing Lists and Tasks in their Space that they are meant to own. Surely ClickUp leadership has worked in businesses before and understand the need for Compliance and Oversight. Every other day I have to pull my hair out that we didn't do better due diligence that ClickUp is just not ready for business use.
Brian Said
I find it fundamental and essential that the account owner has full access to all spaces, folders, lists, and tasks of all members. Otherwise, there is no one who has control over everything happening in the workspace. In my case, this issue arose because I need to change the access level of a limited member to read-only, but I am unable to do so because I don’t have access to the folder he's assigned to. As a result, ClickUp support advised me to ask the folder creator to make the change......
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Tania Huntington
Hi Caroline Ginty - this still allows members to create and control private folders in these spaces so that's not a solution
Caroline Ginty
Hi everyone - just wanted to let everyone know, for those on the Enterprise plan, we do offer a Workspace setting that allows Admins to view and manage private Spaces, including taking ownership of Spaces that become inaccessible when the owner leaves the Workspace. You can read more details here: https://help.clickup.com/hc/en-us/articles/6309213140375-Configure-advanced-Workspace-security-permissions#h_01HQWK24NK2T5GJ0KGJ0ETTMA2 I know this is not a complete solve for the ask here, which is why I'm leaving this feature request open, but I wanted to highlight for anyone who may not have seen this functionality. Thanks!
Mary Bliden
Caroline Ginty - We have an Enterprise plan and currently the only way for admins to view private spaces is to add yourself as a member or owner. Not only would it be great to not have to be a member for myself, having all of the admins as members in every space adds clutter when users are assigning tasks that will never be assigned to an admin.
More importantly, the option for admins to manage private spaces is turned off by default, and it does not cover private settings below the space level. Even after discovering the setting and toggling it on, we then have to manually follow up with users and walk them through enabling admin management.
Valeriya Gosteva
Caroline Ginty As other users have highlighted, this doesn't address private folders and lists, which cannot be managed at all by an admin, which is particularly problematic if the owner is deactivated.
Additionally, there are quite a few spaces that were owned by users that are now deactivated, and this happened before we turned on the settings of all spaces being transferrable, which makes me think those are now lost forever
James Hogg
Caroline Ginty I have this turned on and still people are changing permissions of lists and items so the Space Owner cannot see. Unsure if I change the Owner... do they automatically get visibility of everything in the Space again. I don't know because this just doesn't make sense. Its why when people ask me for a ClickUp recommendation I have to honestly say stay away as if I knew the issues like this it is clearly not developed with anyone with enterprise level experience or insight.
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