Add separate Notifications setting for eMail replies
Julian Pustkuchen
Please add a separate checkbox line for eMail replies.
Typically replies from customers to eMails sent from comments (sent by mail) should be handled separately from regular comments.
In my case I'd like to BE informed by E-Mail when a customer replies. Currently I have to look into the Notifications Area very often to be able to reply to the customer in time!
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Vahhab Emami
this is a must setting please.
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Ryan Erik Abilar
+1 Badly needed
Steven Means
Yup, i dont care about most of what ClickBot notifys me of. The only reason i have ClickBot notifications on is for the emails. Everything else i have to click through & my notifications are in the hundreds instead of just the essentials
Brandon Powers
Similar experience, many of the clickbox notifications are not necessary and just creates noise, distracting attention (not to mention overwhelming notifications further when we already receive many) from the notifications that truly matter. That said, email replies is especially important to be notified about - crucial for customer support and communication.
Darius Dumitru
This is essential! At the moment, there is no way I could find out who replied to my automated emails sent from Clickup. I just check my email to see those notifications and it's not really productive. Please help us with this, Zeb, in CU 3.0. 🙏
Sydney
Darius Dumitru: Hey Darius! Jumping in for Zeb here. Thank you for your comment. It is incredibly helpful to the ClickUp product team to hear comments like yours that share how the feature request will improve your workflow, thank you!
I do not have an update on this feature request at this time but we will continue to update as we get more information!
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Ralph Stokes
Yep, an essential setting to have. I'm sick of getting tons of pointless notifications I don't want to see from ClickBot, but I need to have it switched on incase I get an email reply.
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Michal Jiráň
I agree this is essential. We've sent our automated e:mails to 100 clients and I have no chance of knowing who replied. (I don't want to have the ClickBot notifications on, that brings hundreds of notifications per day...)
If the reply was at least taken as a "the latest reply" - I could have it sorted by this custom field - to see where's the lates actvitiy.. but that's not possible.
Antonio Guedes
Separating the ClickBot's notifications in Web App from email reply notifications handled by the Email ClickApps is super essential. If I get all notifications about what ClickBot does in my feed, it will clutter it making it impossible to focus on what's really important.
In addition, having even more control over WHEN I get those notifications, eg. when I am the assignee of the task (etc), will help to manage communications with clients even more.
A filter in the notifications feed would also be really helpful. Maybe filter by ClickBot or your desired ClickApp notification from your team's activities, etc.
I hope we can have this implemented soon.
Thanks!
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Alishia Churchman Bey
Merged in a post:
Notifications for email replies
Thomas Helderop
Include an option to not receive ClickUp notifications for email replies received in a task