It's unreasonable to have to reach out to customer support and then be escalated to another team in order to turn off my auto-renew subscription when that is a basic functionality most platforms allow customers to manage on their own. If I want to pay for a year's worth of a subscription and then turn off the auto-renew, as a consumer, that is my right, and I shouldn't have to jump through hoops to do something so fundamentally basic in billing. Turning off auto-renew should be just as easy as it was to subscribe in the first place.