Support Guests Within Chat
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Gordon Johansen
As a retailer using clickup for management only, we have a few business plus accounts and lots of options to add guests. Most retail staff do not need clickup as it is overkill for their purposes, so we use the free version of Slack for quick communications. It would be great if we could get all of them into using clickup chat instead and thus ease them slowly into seeing the advantages of it for other purposes.
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Brendan W
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Hey, everyone!
We're happy to share that guests now have access to ClickUp Chat!
Guests can use Chats tied to locations shared with them, as well as Chats not tied to locations that you give them access to.
Guests can also DM users they have access to from those shared locations, and we're working on some more exciting things for guest roles later this year and into the new year!
If you encounter any problems, please email help@clickup.com or report bugs here.
Dean Phillips
Merged in a post:
Add guests to new chat channels
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Mark Kostner
We need to chat with clients and other freelancers/subcontractors that are part of a project. All these users are guests and currently we can’t implement chat because we still need to include all these stakeholders using other platforms.
Brendan W
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Hey, everyone!
We're happy to share that guests now have access to ClickUp Chat!
Guests can use Chats tied to locations shared with them, as well as Chats not tied to locations that you give them access to.
Guests can also DM users they have access to from those shared locations, and we're working on some more exciting things for guest roles later this year and into the new year!
If you encounter any problems, please email help@clickup.com or report bugs here.
Joseph Abarado
Thank you Brendan W and Clickup Chat team! �
Madison Kinnard
Brendan W Thank you!!
Abderrahmane BENSEBAA
That's great,
GG ! ClickUp team & thanks Brendan W for the information let's gooo the the Next level 😁 🚀⏰
Rachael Mueller
Brendan W woooo this is major! Thank you so much for this update, such a great way to start my Friday :)
Britt Reber
Brendan W THANK YOU!!!
Krishna Teja P
Will we be expecting to see this in tomorrow's release?
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Pablo Raess
We need this in our company. Otherwise there is no possibility for us to replace Slack with Clickup.
Jason Hsieh
Hi Brendan,
Thanks for the update, and I appreciate the transparency regarding the timeline for guest support in Chat. However, I wanted to share some feedback from our experience as we're currently in the middle of a migration from Slack to ClickUp Chat.
We started this process assuming guest access to Chat was already available, and unfortunately, realizing it isn’t has left us in a challenging situation. Right now, some of our users are still on Slack while others are using ClickUp Chat, and this is causing a significant communication bottleneck within our organization, especially with clients.
This limitation is creating inefficiencies and confusion, and we're urgently looking forward to this feature being rolled out. If there’s any way to expedite or even provide a beta release of this functionality, we’d greatly appreciate it.
Thanks again for keeping us updated, and we’re eager to see this feature go live soon!
Brendan W
Jason Hsieh: Hey, Jason. Thank you for the feedback, and I want to apologize for the confusion! Chat itself is still in active development and the majority of our team is rallying behind getting guest support out the door.
We're still on track to launch this week, so hold on tight!
Pedro Itallo
Brendan W Will guests also be able to talk to each other individually or only via group channels?
Brendan W
Pedro Itallo: If a guest is invited to a Chat or location where another guest also has access, they can message each other.
Luci N.
Merged in a post:
Allow guests access to chats
Jonathan Staton
It would be nice to be able to create a chat in a space and share it with guests. I'd like to move conversations with clients into ClickUp rather than having to email them.
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Mark Demidovich
Hello, are there any updates on the timeline?
Brendan W
Mark Demidovich: Hey Mark! As I wrote in my update a few days ago, we're trying to ship it within the next week!
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Mark Demidovich
Brendan W Thank you!
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Alex Raihelgaus
If you run some sort of an agency, then you use the Guest role quite a lot.
Currently, if I'm not able to speak to a guest in the chat, it doesn't make any much sense.
It would've been super helpful cause then I really can kill apps like slack and such.
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Carlos Romero Test
Hello! I want to know if you guys plan to give guest access to Chat in the browser or desktop app. Because yes i as the owner created everything and if the folder or list has a guest 1 i can include guest 1 into that channel of chat. But guest 1 can only access via mobile not via their laptop using clickup app or browser. thanks!
Brendan W
Carlos Romero Test: See my pinned message on this feature request!
Brendan W
I wanted to reach out and provide an update here as I know you all have been waiting patiently for guest support in Chat 😊
Transparently, we were hoping to have guests able to access Chat in this week's release, but we missed that timeline.
We're working very hard to ship it next week or the week after, and will update you all when that's done!
Thank you again for your feedback and your patience 💚
Pedro Itallo
Brendan W Hello, is there any forecast for a guest update this week?
Brendan W
Pedro Itallo: Still trending towards a release this week!
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