Be able to send chat as an email just like we can with the task comments. Receive replies in thread. Then any email related to a task can live in CU.

Example workfow: Automation to send canned email to clients, chat with team about client reply, any team member can reply to client in CU, client receives email reply.

Email is already built in tasks, so I'm hoping it's not too hard to show in #chat? I am addicted to the new #chat experience and I want all my communication there... :)